Claims Management Officer

2 months ago


Brisbane, Australia Education Full time

About the Department
The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.
About the Role
As the Claims Management Officer, you will have responsibility for the following:

- Providing claims management services including:

- providing rehabilitation case management functions for non-complex WorkCover and income protection claims.
- completing and managing records for WorkCover and income protection claims.
- entering leave on the department's payroll system for employees on WorkCover, income protection and/or graduated return to work programs.
- reconciling WorkCover wage payments.
- Maintaining claims management records in accordance with the Workers' Compensation and Rehabilitation Act 2003, the department's Workplace Rehabilitation procedure and the whole-of-government document retention requirements.
- Proactively reviewing, modifying and changing claims management and organisational health processing to improve processes and client service delivery.
- Liaising with WorkCover Queensland, QSuper (or other income protection insurers), regions and schools in relation to employee claims.
- Providing a responsive and quality client service.
- Communicating with all stakeholders in an empathetic and respectful manner.
- Organising individual workload to ensure timely and accurate processing, including meeting fortnightly pay cut off deadlines.
- Providing accurate advice on WorkCover claim, income protection and graduated return to work processes.

Working as part of a team to ensure that deadlines and commitments are met.
This role will work within Organisational Safety and Wellbeing team with a focus on continuous improvement and customer focused principles. While the Injury Management Team is based at Brisbane Central Office, the location of this role can be based within any Department Regional Office.
For further information about this role and opportunity, please refer to the attached Role Description.
**Interested? To Apply**:

- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
- Attach a 1-page written statement in response to the attached role description.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.This work is licensed under a Creative Commons Attribution 3.0 Australia License.


  • Claims Officer

    4 months ago


    Brisbane, Australia QBE Insurance Group Limited Full time

    Claims Officer **Primary Details** Time Type: Full time Worker Type: Employee Deliver superior claims service to customers in the Casualty and Specialty classes. Execute superior claims management including determining policy coverage, investigating, evaluating and negotiating claims, and engaging with specialist suppliers and stakeholders. **Claims...

  • Claims Officer

    4 months ago


    Brisbane, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Deliver superior claims service to customers in the Casualty and Specialty classes. Execute superior claims management including determining policy coverage, investigating, evaluating and negotiating claims, and engaging with specialist suppliers and stakeholders.  Claims Officer - QLD...

  • Claims Officer

    1 month ago


    Brisbane, Australia Troocoo Full time

    About the CompanyOur client is a respected leader in the healthcare and aged care sector, committed to prioritising employee well-being and fostering a proactive approach to workplace safety. Based in South Brisbane, they offer a supportive environment focused on helping employees return to work safely...

  • Claims Officer

    2 weeks ago


    Brisbane, Australia Cover-More Full time

    **Description**: Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such...

  • Claims Officer

    2 days ago


    Brisbane, Australia Cover-More Full time

    **Description**: Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such...

  • Claims Officers

    7 months ago


    Brisbane, Australia Blake Oliver Consulting Full time

    We have several contract Claims Officer roles with an international insurance organisation in their property team. You will join an established claims team on an initial 6-month contract. They are a friendly and supportive team where you will be offered training and the flexibility work from home a couple of days per well after your training is...

  • Claims Officer

    7 months ago


    Brisbane Central Business District, Australia HAYS Full time

    The Local Council is seeking an experienced Claims Consultant. **Your new company** It is a large public sector organisation with offices in the Brisbane CBD. **Your new role** As a Claims Officer, you will manage a variety of workers’ compensation claims with varying levels of complexity from registration to resolution. You will ensure best practice...

  • Senior Claims Officer

    3 weeks ago


    Brisbane, Australia Suncorp Group Full time

    Manage a portfolio of Injury Liability Claims Provide technical expertise to support Claims Officers Brisbane or Sydney location You will manage a diverse and complex portfolio of Injury Liability claims in accordance with policies and procedures, ensuring the most cost effective and timely outcomes are achieved while providing best in class claims service...


  • Brisbane, Australia Education Full time

    About the Department of Education The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making...


  • Brisbane, Australia Blake Oliver Consulting Full time

    A well established insurance business has a newly created opening for you to join their growing team. This is a varied role where you will be responsible for managing commercial claims as well as assisting with renewals and general policy administration. You will become part of a supportive and friendly team where there is long term career progression. As a...


  • Brisbane, Australia Education Full time

    **About us**: The Department of Education (DoE) is committed to delivering responsive services focused on equity and excellence to Queenslanders and their communities. We promote equity and excellence by our commitment to respect, protect and promote human rights. Our objectives are: a strong start for all children, every student realising their potential,...

  • Claims Support Officer

    8 months ago


    Brisbane, Australia Gallagher Full time

    About Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...


  • Brisbane, Queensland, Australia Troocoo Full time

    About the CompanyTroocoo, a respected leader in the healthcare and aged care sector, prioritises employee well-being and fosters a proactive approach to workplace safety. Based in South Brisbane, they offer a supportive environment that helps employees return to work safely after an injury.About the RoleWe're seeking an experienced Claims Officer to manage...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    Senior Claims OfficerEstimated salary: $150,000 - $180,000 per annum.About the Role:We are seeking an experienced Senior Claims Officer to join our team in Sydney or Brisbane. As a senior member of the claims team, you will play a critical role in managing a diverse portfolio of complex/sensitive/high risk Professional and Financial Lines claims.You will...

  • Senior Claims Officer

    3 months ago


    Brisbane, Australia Suncorp Group Full time

    Manage a diverse portfolio of Professional and Financial Lines (Profin) Claims Permanent full-time position Sydney or Brisbane based roles This role will see you manage a diverse portfolio of Profin Claims to deliver a “Best in Class” claims experience in accordance with policies and procedures ensuring the most cost-effective and timely outcomes are...

  • Claims Support Officer

    2 months ago


    Brisbane, Queensland, Australia Zurich Insurance Company Full time

    A Brighter Future AwaitsZurich is on a journey towards a sustainable future, and we're looking for a Claims Support Officer to join our Motor Claims team.In this role, you'll support the Claims team to deliver exceptional service to our customers through the claims assessing process.Your responsibilities will include liaising with internal and external...

  • Claims Manager

    2 months ago


    Brisbane, Australia Australian Retirement Trust Full time

    **Take hold of a monster opportunity in our Member Insurance & Claims team**.** **Why join us?** - You'll get 14% super as standard, to help your future come alive. - Unleash your potential and build a career to be proud of through excellent training and development opportunities. - Balance your work between in-person days at our purpose-built hubs and...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    Senior Claims Officer RoleWe are seeking a highly skilled and experienced Senior Claims Officer to join our team. As a key member of our claims management group, you will be responsible for managing a portfolio of Property Liability claims from start to finish.Key ResponsibilitiesManage Property Liability claim files efficiently and effectively, ensuring...

  • Claims Manager

    3 months ago


    Brisbane, Australia Australian Retirement Trust Full time

    **Take hold of a PERMANENT monster opportunity and join our Claims and Underwriting team as a Claims Manager. If you’re a good fit for this role and live in Brisbane, we’d love you to apply.** **Why join us?** - You'll get 14% super as standard, to help your future come alive. - Unleash your potential and build a career to be proud of through excellent...

  • Claims Manager

    3 weeks ago


    Brisbane, Australia Australian Retirement Trust Full time

    **Take hold of a monster opportunity and join our Member Insurance and Claims team as a Claims Manager.** **If you’re a good fit for this role and live in Brisbane or Melbourne, we’d love you to apply.** **Why join us?** - You'll get 14% super as standard, to help your future come alive. - Unleash your potential and build a career to be proud of...