customer service manager
1 week ago
07th June, 2024
- Join our team at UniLodge Academie House on a permanent full time basis
- Drive an outstanding resident experience and contribute to our great culture
- Opportunities for professional growth and development
The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels, with a footprint in every city in mainland Australia and New Zealand. Across our brands, we employ a diverse team of over 1200 employees who help us to achieve our vision, "To build inclusive communities for inspired living".
WHO YOU ARE
Being a leader at UniLodge means being able to lead, coach and motivate your team to be at their best. You will be more than just a friendly presence; you are a crucial link in creating a supportive culture and inspiring community for our residents. You will be equipped to handle a fast-paced environment, keen to hear others' views and will be comfortable taking accountability for your decisions. Whilst providing an exceptional experience is your forte, you will have a natural ability to resolve problems and adjust plans as you go. You will have demonstrated highly developed communication and organisation skills and will be resilient when working under pressure. Experience in providing hands-on operational security and incident management in a residential setting will be beneficial.
This role is a full time position, requiring the successful applicant to work a 38 hour work week – Monday to Friday.
YOUR RESPONSIBILITIES
As a Customer Service Manager, your responsibilities will include but not be limited to:
- Lead the front-line team in the efficient and effective operations of Reception.
- Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing.
- Aim to build a high performing team providing assistance with recruitment, and the delivery of relevant training and development opportunities to ensure that team members can reach their true potential.
- Ensure that all direct reports receive timely feedback on their performance in a professional and encouraging manner.
- Ensure that accurate accounting of all resident related accounts for rental and sundries.
- Maintain control over the delivery of a quality accommodation product for resident requirements.
- Complete the check in and out process for our residents at the beginning and end of their tenancy.
- Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc.
Our mandatory requirements include:
- Work rights in Australia and New Zealand
- National Police Check
- First Aid & CPR (or willing to obtain)
WHY UNILODGE GROUP
Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this.
Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing. And because everyone leads unique lives, we offer various leave options including study leave, parental leave entitlements, etc.
JOIN OUR TEAM
To start your journey, apply now with your resume and cover letter.
UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.
We are a 2024 Circle Back Initiative Employer – We commit to responding to every applicant.
Apply For Job
-
Customer Service Manager
1 week ago
Canberra, ACT, Australia Rentokil Initial Full timeABOUT THE COMPANYRentokil Initial has a fantastic opportunity for a Customer Service Manager for our Pest division to join our team based in Canberra. Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 36,000 colleagues across 66 countries - and offer a wide range of learning and...
-
Customer Service Manager
1 week ago
Canberra, ACT, Australia Myer Full timeWork is a whole lot better when you love what you do, we know that. That's why we make sure that the loves and interests of our people match their responsibilities. We take what they love, and we let them live it.Be part of a team who loves coming to work each day. A team that makes Myer a great place to shop, and an even greater place to work.If you are...
-
Customer Service Manager
1 week ago
Canberra, ACT, Australia UniLodge Full timePermanent Full-Time opportunity Based at UniLodge's newest property_ Y Suites Moore Street_:Fast growing portfolio with future growth opportunitiesWhy UniLodge:UniLodge is the leading provider of student accommodation in Australia and New Zealand. We have a growing portfolio of over 110 properties, encompassing over 35,000+ managed beds; and a team of over...
-
Customer Service Manager
1 week ago
Canberra, ACT, Australia UniLodge Full timeDrive an outstanding resident experience and contribute to our great culture Opportunities for professional growth and developmentWHY UNILODGEUniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in...
-
Customer Service Manager
1 week ago
Canberra, ACT, Australia UniLodge Full timeDrive an outstanding resident experience and contribute to our great culture Opportunities for professional growth and developmentWHY UNILODGEUniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in...
-
Customer and Corporate Services Manager
1 week ago
Canberra, ACT, Australia ACT Government Full timeThe Cemeteries and Crematoria Authority (the Authority) is an independent statutory authority established under the Cemeteries and Crematoria Act 2020 to effectively and efficiently manage public cemeteries and crematoria in the ACT. The Authority currently manages and operates three public cemeteries at Gungahlin, Woden and Hall and the Gungahlin...
-
Customer Service Manager
1 week ago
Canberra, ACT, Australia UniLodge Full timePermanent Full Time position:- Great team and work cultureUniLodge is the leading provider of student accommodation in Australia and New Zealand. We have a growing portfolio of over 110 properties, encompassing over 35,000+ managed beds; and a team of over 1000 employed staff across our business.We are ambitious, progressive, and passionate about our...
-
Customer Service Manager
1 week ago
Canberra, ACT, Australia UniLodge Full timeDrive an outstanding resident experience and contribute to our great culture Opportunities for professional growth and development.WHY UNILODGEUniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in...
-
Store Manager
1 week ago
Canberra, ACT, Australia Hero Sushi Constitution Place Manager Full timeHero Sushi is an authentic sushi takeaway, restaurant located in Australia.We are looking for a full time store manager.We are seeking someone who has experienced in sushi making, hospitality and reliable, punctual, outgoing.Someone who can work with nice smile and good attitude.Job description Location: Hero Sushi Constitution Place, ACT Position: Full time...
-
Store Manager
1 week ago
Canberra, ACT, Australia Hero Sushi Constitution Place Manager Full timeHi all,We are HERO SUSHI, the best sushi takeaway/restaurant in AustraliaAs we have 50 stores in Australia and it's all run by the head office.We are expanding the business and growing up our business.We are looking for a person who would like to grow up with Hero Sushi. WE ARE LOOKING FOR A STORE MANAGERHere is the job description Position: Full time Store...
-
Customer Service
1 week ago
Canberra, ACT, Australia Ashdown Consulting Full time$32.16 p / h + super 10 Month Contract Orange full time in officeCustomer Service Representative | 10 Month Contract | $35.53 p/h Including Super- $32.16 p / h + super:- 10 Month Contract:- Orange full time in officeAbout the CompanyWe are seeking multiple experienced Customer Service Representatives to join a large NSW government organisation based in...
-
Customer Service Officer
1 week ago
Canberra, ACT, Australia Chandler Macleod Full timeOur client is seeking to engage a Customer Service Officer Location: Canberra, ACT Start Date: ASAP – Pending cleared Police Check Duration: 4 Weeks Possibility of Extension: likely Pay Rate:$ $56.54/Hour + Super. DUTIES / RESPONSIBILITIES: The Customer Service Officer is a dynamic, diverse, and busy role within Corporate Services and reports to the...
-
Customer Service Officer
1 week ago
Canberra, ACT, Australia FinXL Full timeJob details: Posted 30 May 202 SalaryNegotiable LocationCanberra Job type Contract DisciplineTelecommunications ReferenceCR/022426_Job description:12 months initial contractAustralian Citizens with NV2 Security Clearance (preferred)Flexible Working LocationFinXL IT Professional Services is an established innovative Australian company providing technology...
-
Customer Service Administrator
1 week ago
Canberra, ACT, Australia Randstad Full timeRandstad is currently open to applications for Administrative, Customer Service Professionals. In this role you will collaborate with multiple departments as a representative of a well established NGO. With your positive, approachable and solutions oriented attitude, you will play a pivotal role representing the organisation, as a skilled customer service...
-
Customer Service Officer
1 week ago
Canberra, ACT, Australia Bank of Queensland Full timeAbout the Role Seeking passionate Customer Service Officer to join the BOQ team Flexible workplace & Collaborative Team Owner Managed Branch Canberra City Based Full time opportunity and open to discussion for part timeAs the Customer Service Officer, you will be the 'face' of the Bank within the Branch, providing exceptional customer service to your...
-
Customer Service Administrator
1 week ago
Canberra, ACT, Australia Randstad Australia Full timeRandstad is currently open to applications for Administrative, Customer Service Professionals. In this role you will collaborate with multiple departments as a representative of a well established NGO. With your positive, approachable and solutions oriented attitude, you will play a pivotal role representing the organisation, as a skilled customer service...
-
Customer Service Administrator
1 month ago
Canberra, ACT, Australia Randstad Australia Full timeRandstad is currently open to applications for Administrative, Customer Service Professionals. In this role you will collaborate with multiple departments as a representative of a well established NGO. With your positive, approachable and solutions oriented attitude, you will play a pivotal role representing the organisation, as a skilled customer service...
-
Customer Service Officer
1 week ago
Canberra, ACT, Australia Chandler Macleod Full timeLocation Canberra, Australian Capital Territory- Category Office Support- Salary- $ AUD - $ AUD Annual- Posted 04Feb2024- Work type Full Time- Contact Jess Kaur- Reference BH156731As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40...
-
Customer Service Officer
1 week ago
Canberra, ACT, Australia Easy Authoring Full timeInitial 4 weeks contract role with possible extension. Hourly pay rate up to $ 56.54/hour + Super. Hybrid work (2 days WFH + 3 days at the Canberra office). PURPOSE OF THE ROLE:You will be friendly, approachable and demonstrate strong knowledge and skill to provide high level customer service and deliver solutions. You will possess excellent customer...
-
Customer Service Agent
1 week ago
Canberra, ACT, Australia Qantas Airways Limited Full timeChallenge yourself in this ever changing, fast paced environment- Take pride in delivering exceptional customer service- Located at Canberra Airport- Permanent part time opportunities availableThink of Qantas and something stirs inside us; a sense of familiarity, a feeling of warmth, and pride that this national icon represents us to the world. At Qantas,...
