Subject Matter Expert

6 months ago

Melbourne City Centre, Australia Court Services Victoria Full time

About Us
The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.
About the Role
The Subject Matter Expert (SME) reports to the Deputy Registrar in the Planning and Environment Division (PED). It forms part of the PED Registry leadership and works alongside another SME and the Team Leader, who is responsible for delivery of end-to-end training and resource allocation to support BAU functions.
The role is a technical expert in Planning, with well-developed knowledge of the jurisdiction, its processes, procedures and systems. The role delivers functions that support the delivery of timely and accurate end to end processes that support members, hearings and users.
The SME is responsible for undertaking robust quality assurance processes, including the auditing of all files to ensure they are hearing-ready. Through this work the SME plays a key role in identifying knowledge gaps and process issues, contributing to improved staff training, capability development and continuous improvement activities.
The roles are a point of escalation for enquiries and more complex tasks and may be involved in the delivery of end to end processing for some proceedings.
About You
- Experience in Planning is desired.

How to apply
- resume
- a short cover letter

Additional requirements This is an Aboriginal Designated position in accordance with Court Services Victoria Designated Positions policy.
This position is classified under ‘special measures', section 12 of the Equal Opportunity Act 2010.
To ensure that the intention of the recruitment process is maintained, a ‘Confirmation of Aboriginality' document is required from applicants.
Other information
CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.
We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.
We aim to create a workforce that reflects the community in which we live.

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