Event Operations Supervisor

5 months ago

Perth, Australia Hilton Full time

Event Operations Supervisor

JOB PURPOSE STATEMENT

Our purpose in Event Operations is to ensure that we deliver our vision and mission to be the most hospitable company in the world. We strive to deliver exceptional guest and client experiences - every guest, every time We do this by tailoring our approach to each guest and/or client and ensuring that our team lives the Hilton Values in their interactions.

As leaders, we reward and recognize our team for displaying those values. We take personal ownership of our learning and development, making the most of opportunities to build our careers within the company. We help foster a healthy, safe, and productive environment for our team.

RESPONSIBILITIES

Guests

You will help to create exceptional experiences for our guests by:

- Making sure that all clients, especially return clients, feel valued and welcomed - every guest, every event, every time
- Leading shift huddles, ensuring the team is briefed on VIP guests, bookings and events. You will note any possible issues which may occur in advance, thus ensuring seamless service delivery.
- Pro-actively assisting the hotel team in solving any guest issues or complaints; encouraging the team to use their initiative, the HEART model, Make It Right and your departmental empowerment guidelines.
- Checking SALT Meeting Planner, reviewing and communication comments and results to the team; making recommendations for improvement to service delivery and the guest experience.
- Checking shift log books, making sure that all client activity is noted and followed up promptly.
- Assisting the management team in training for Event Operations; suggesting refresher and additional training on areas to enhance the guest experience.
- Be hands on and on the floor; leading the way and showing a shining example of hospitality to the team.
- Managing functions and rooms as directed by the Event Operations Manager and Assistant Event Operations Manager.
- Interdepartmental collaboration, particularly with our Sales and F&B Outlets teams, thus ensuring a seamless experience for the guest.
- Liaise with event organisers, taking care of their unique requirements on the day; ensuring their experience is stress free and their impression is a hospitable one

Team

As Event Operations Supervisor, you will help ensure that the work environment is safe, happy and productive by:

- Supervising on-shift team members, assisting and following up on any issues incurred or queries raised.
- Being there for our team members, offering support and encouragement where needed and ensuring that they are happy in their department
- Ensuring proper use of equipment and that the team conduct themselves in a manner consistent with OH&S practices, departmental procedures and brand standards.
- Assisting to your managers in ensuring timely completion of brand required training including but not limited to, monthly Blue Energy Learning Conversations and job skills checklist for new starters.
- Influencing GTMS results in a positive way, by raising training needs or making suggestions to your managers, assisting in the timely completion of performance development reviews, pulse checks and care
- Rewarding and encouraging your fellow team members for positive behaviour and excellent results
- Work towards your replacement - identify, train and develop so that you may develop your career

Occupational Safety and Health
- Provide the necessary leadership to ensure the Occupational Safety and Health and Injury Management provisions of the OSHIM system are always carried out and to the stated standard.
- Take the necessary management actions and make decisions consistent with the intention of the OSH Management Plan and the OSH Commitment.
- Develop and implement plans, procedures and actions to meet OSH strategic objectives and targets.
- Ensure minimum standards are established and maintained for plant, materials, equipment, product, buildings and Team Member work activities.
- Manage workplace injuries by the Return-to-Work policy and procedures, ensuring injured workers are effectively managed and an early return to the workplace is achievedUndertake workplace risk assessments in consultation with Team Members
- Ensure identified hazards are controlled by an established hierarchy of control
- Ensure control actions are implemented promptly
- Ensure sufficient and suitable personal protective equipment is provided, suitably maintained, and correctly used when required
- Monitor contractor OSH performance in area of responsibility
- Take any other such action that is necessary to guarantee the integrity of the OSH Management Plan and its requirements

**What are we looking for?**

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look

  • Event Operations Supervisor

    4 weeks ago

    Perth, Western Australia Hilton Hotels Full time

    About the Role:We are seeking an experienced Event Operations Supervisor to join our team at Hilton Hotels. As an Event Operations Supervisor, you will be responsible for ensuring that our events are executed flawlessly, and our guests have an exceptional experience.Key Responsibilities:Supervise on-shift team members, assist and follow up on any issues...

  • Event Operations Supervisor

    5 months ago

    Perth, Australia Hilton Full time

    JOB PURPOSE STATEMENT Our purpose in Event Operations is to ensure that we deliver our vision and mission to be the most hospitable company in the world. We strive to deliver exceptional guest and client experiences - every guest, every time! We do this by tailoring our approach to each guest and/or client and ensuring that our team lives the Hilton Values...

  • Event Operations Supervisor

    4 weeks ago

    Perth, Western Australia Hilton Hotels Full time

    About UsHilton Hotels is a world-renowned hospitality brand that offers unforgettable experiences to its guests. As a leading hotel chain, we are committed to delivering exceptional service and creating memorable moments for our guests.Job DescriptionWe are seeking an experienced Event Operations Supervisor to join our team at Parmelia Hilton Perth. As a key...

  • Event Operations Supervisor

    3 weeks ago

    Perth, Western Australia Hilton Hotels Full time

    About UsParmelia Hilton Perth is a world-class hotel located in the heart of Perth, offering a unique blend of comfort and convenience. Our hotel boasts 308 five-star guest rooms, including 10 suites, an Executive Lounge, a heated outdoor swimming pool, a fully equipped fitness center, and a dedicated events floor.Our TeamWe are a passionate team of...

  • Event Coordinator

    4 weeks ago

    Perth, Western Australia Apex Event Recruitment Full time

    About the RoleThe Company:Apex Event Recruitment is a leading events supplier providing tailored services to their clients to ensure the smooth execution of events. They are seeking an experienced Event Manager to join their team on a short-term basis to manage key events for their clients.Position Terms:Full-time 6 month contract Salary $85,000 - $95,000...

  • Event Operations Supervisor

    1 month ago

    Perth, Australia Hilton Full time

    Event Operations Supervisor (Casual) **Delivering Unforgettable Experiences at Parmelia Perth** The stories begin here at Parmelia Hilton Perth: As you enter our iconic hotel, you enter a world of urban sophistication, all with the best of Perth at your doorstep. Conveniently located next to the Perth Convention and Exhibition Centre and seamlessly...

  • Supervisor - Events

    3 months ago

    Perth, Australia Compass Group Full time

    Food and Beverage Supervisor – Events $ + Superannuation. Full time position Exciting Perth Zoo location Working in our New Function Centre A Restaurant Associates has an enviable track record, working with some of the most prestigious venues and corporations in the world. From grand gala events, corporate cocktail parties to intimate...

  • Event Operations Supervisor

    2 months ago

    Perth, Australia Hilton Full time

    Event Operations Supervisor (FT) **Delivering Unforgettable Experiences at Parmelia Perth** The stories begin here at Parmelia Hilton Perth: As you enter our iconic hotel, you enter a world of urban sophistication, all with the best of Perth at your doorstep. Conveniently located next to the Perth Convention and Exhibition Centre and seamlessly connected...

  • Event Operations Supervisor

    1 week ago

    Perth, Western Australia Hilton Hotels Full time

    Delivering Exceptional Experiences at Parmelia PerthLocated in the heart of Perth, our hotel offers a unique blend of urban sophistication and natural beauty. As an Event Operations Supervisor, you will play a key role in delivering unforgettable experiences for our guests.As a member of our events team, you will be responsible for ensuring the smooth...

  • Event Logistics Coordinator

    1 week ago

    Perth, Western Australia Apex Event Recruitment Full time

    About the Role:Apex Event Recruitment is seeking an experienced Scheduling & Logistics Manager to join their events team in Western Australia.Key Responsibilities:Coordinate the transport of equipment for events and clientsHire, train, manage, and schedule 40+ event crew membersAllocate event crew resources to events and general tasksSchedule event crew and...

  • Event Operations Supervisor

    3 weeks ago

    Perth, Western Australia Hilton Hotels Full time

    Delivering Exceptional Experiences at Hilton HotelsThe stories begin here at Hilton Hotels:As you enter our iconic hotels, you enter a world of urban sophistication, all with the best of the city at your doorstep. Conveniently located next to convention centers and seamlessly connected to commercial and retail precincts, Hilton Hotels offers a sophisticated...

  • Event Operations Supervisor

    3 weeks ago

    Perth, Western Australia Hilton Hotels Full time

    Delivering Exceptional Experiences at Hilton HotelsThe stories begin here at Hilton Hotels:As you enter our iconic hotels, you enter a world of urban sophistication, all with the best of the city at your doorstep. Conveniently located next to convention and exhibition centers and seamlessly connected to commercial and retail precincts, Hilton Hotels offers a...

  • Event Operations Supervisor

    1 week ago

    Perth, Western Australia Hilton Hotels Full time

    Delivering Exceptional Experiences at Parmelia PerthThe stories begin here at Parmelia Hilton Perth:As you enter our iconic hotel, you enter a world of urban sophistication, all with the best of Perth at your doorstep. Conveniently located next to the Perth Convention and Exhibition Centre and seamlessly connected to Brookfield Place commercial and retail...

  • Scheduling & Logistics Manager - Events

    4 weeks ago

    Perth, Western Australia Apex Event Recruitment Full time

    About the CompanyApex Event Recruitment is a leading events supplier in Western Australia, delivering exceptional event experiences and providing a supportive working environment to all employees.Job SummaryWe are seeking an experienced Scheduling & Logistics Manager to join our team to work on large-scale end-to-end events.Key ResponsibilitiesCoordinate the...

  • Scheduling and Logistics Coordinator

    4 weeks ago

    Perth, Western Australia Apex Event Recruitment Full time

    About the RoleThe Company:Apex Event Recruitment is a leading events supplier in Western Australia, renowned for delivering exceptional event experiences and providing a supportive working environment to all employees.Position Terms:Full-time permanent roleWorking 5 days a week in the officeSalary: $80,000 - $100,000 plus super depending on experienceKey...

  • Event Operations Team Lead

    2 days ago

    Perth, Western Australia Hilton Hotels Full time

    About the Role:We are seeking a highly motivated Event Operations Supervisor to join our team at Parmelia Hilton Perth.The successful candidate will be responsible for ensuring that the work environment is safe, happy, and productive by supervising on-shift team members, assisting and following up on any issues incurred or queries raised.This role offers an...

  • Event Operations Supervisor

    1 week ago

    Perth, Western Australia Hilton Hotels Full time

    Delivering Exceptional Experiences at Hilton HotelsWe are seeking a highly skilled Event Operations Supervisor to join our team at Hilton Perth, a world-renowned urban resort located in the heart of the city. As a member of our events team, you will play a crucial role in ensuring the delivery of unforgettable experiences for our guests.In this role, you...

  • Event Front of House Supervisor

    2 months ago

    East Perth, Australia VenuesWest Full time

    **Event Front of House Supervisor*** **POSITION NUMBER**: 02205 **SALARY**: Level 7 - $82,845 to $87,024pa - VWGA 2022 **About VenuesWest** At VenuesWest our vision is to be Australia’s leading provider of sport and entertainment venues and precincts. We take pride in owning and/or operating 14 of Western Australia’s major sporting and entertainment...

  • Event Delivery Manager

    6 months ago

    Perth, Australia Downer Group Full time

    Our Event Service Managers own the execution of service on the floor, responsible for a team of Event Supervisors and casual Food and Beverage Attendants to ensure the delivery is seamless. This is a hands-on, client focused, leadership role, responsible for overseeing the day-to-day operations - Leadership experience within event operations. - Ability to...

  • Operations Support Admin Supervisor

    3 months ago

    Perth, Australia WesTrac Full time

    Posted Date: 20 Aug 2024- Location: Perth Precinct, WA, AU**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of...