Looking for Cleaning Client Support Coordinator in

3 weeks ago

Melbourne, Australia Crown Property Services Full time

**About us**

**Crown Property Services **is a privately-owned, Melbourne based commercial property cleaning company, servicing medium to large businesses Australia wide.

We are not only recognised for our ability to provide specialised solutions for the toughest cleaning challenges, but also for our friendly and professional staff, who are committed to providing quality customer service to our valued clients.

**About the opportunity**

We're seeking an experienced, highly motivated **Client Support Coordinator** who can deliver a superior level of account administration and client management.

You will report directly to the Business Manager and will work in conjunction with the wider team both internally and in the field.

You'll also be responsible for;
- Providing exceptional client service to all clients in the provision of initial and ongoing support
- Accurate processing of client work orders and invoices
- Coordinating work schedules and staff rosters
- Monitoring client work orders, contractor PO’s and completion reports to ensure delivery of quality service
- Providing efficient, compliant, and accurate support and administration assistance to the Operations team
- Monitoring and reporting on service and staff performance and outcomes
- Proactive interaction with clients and operations team to ensure all necessary information is up to date and current in (CRM) client management database
- To think creatively and to support the company expectation regarding continuous and ongoing improvement and refinement of our processes and procedures

**What's on offer**
- Day off on your birthday
- Supportive working environment
- Opportunity to go on site visits and see the cleaners in action
- Ongoing training and development
- Convenient location on St Kilda Road with transport right at your doorstep

**About you**
- Minimum 2 years account administration experience
- Previous background in the services sector (ideal)
- Ability to manage client accounts and coordinate service requests
- Demonstrated ability to plan, prioritise and schedule work targets and job requests
- Demonstrated ability to build and maintain effective relationships with clients
- Experience managing the CRM and other key systems
- Ability to simplify a solution to complex problems
- A commitment to learning and developing their skills
- Advanced user knowledge of Microsoft Excel
- Understanding and use of G-Suite system
- Keeping abreast of technical changes via continuous professional development
- Have proven ability to multi-task

**Salary**: $65,000.00 - $75,000.00 per year

**Benefits**:

- Maternity leave

Schedule:

- Monday to Friday

Supplemental pay types:

- Penalty rates

Ability to commute/relocate:

- Melbourne, VIC 3004: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What Microsoft Office products are you experienced with?
- What Customer Relationship Management (CRM) systems do you have experience using?

**Experience**:

- Customer service: 1 year (preferred)
- Client services: 2 years (preferred)
- Data entry: 1 year (preferred)

Work Location: In person

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