Assistant Relationship Manager Residential

2 weeks ago

Brisbane, Australia Bank of Queensland Full time

**About the Role**
A new opportunity has become available at BOQ Group, within our BOQ Specialist Banking team

Key responsibilities:

- Determine client income, loan serviceability, prepare credit submissions and actively manage the deal through the credit approval process (ensuring policy requirements and approval conditions are met)
- Liaise with internal stakeholders (Credit, Operations teams, CSC) as well as clients, accountants, solicitors and relevant 3rd parties to ensure efficient settlement of each deal
- Answer inbound enquiries and providing exceptional customer service to external/internal clients including regularly updating the client on file progress
- Monitoring ongoing needs of existing client base and work with the Senior Relationship Manager to review and where necessary, update the clients banking solutions. This includes reviewing fixed rate expiries, interest only term maturities and managing adhoc requests from client to vary their existing loans
- Ongoing client maintenance and assist with client retention

**About you**
- A business related degree is highly desired
- Experience within a relationship management or loan administration role desired
- Ability to read self-employed financials and determine loan serviceability desired
- Good understanding of Lending products
- High attention to detail and computer literacy

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- 5 employee diversity network groups focusing on: First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ02597

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