Training Coordinator
3 weeks ago
Company Description
Symbio (ASX: SYM) is a software company changing the way the world communicates.
Headquartered in Sydney, Symbio powers billions of calls and messages each year, owns networks in 3 countries and employs over 450 staff worldwide.
**Job Description**:
The purpose of this role is to provide a great customer experience, ensuring training material is produced and delivered at a high standard with efficiency and accuracy for the wholesale training and development segment. This role incorporates our multiple brands including all under the Symbio Telco As A Service (TaaS) Business Unit. These customers will be located across several locations.
**What you’ll do as a Training Coordinator**:
- Conduct Service Provider training for both new and existing Service Providers across all TaaS brands.
- Create and keep onboarding videos and training videos and content up to date
- Training materials - Create new training manuals for new products and services
- Ensure existing training manuals are kept up to date with any new features and settings
- Update Wholesale training and management documents
- Provide timely and effective support to all customer enquiries
- Provide updates on activity, planning and delivery.
- Attend to assigned projects
**Qualifications**:
**What you'll need to succeed**:
- Minimum 3 years’ experience in a similar role.
- 3+ years Telco Customer Service experience highly desirable
- Cert IV in Training & Assessment or higher would be advantageous
- Experience with delivery of online learning and online examinations using Moodle or equivalent
- Experience in producing videos with Camtasia or similar
- An aptitude to learn new Products and services with an interest in technology
- Exceptional organisation and communication skills.
- Proficiency with Microsoft Word, Microsoft PowerPoint and Microsoft Excel
- Experience in building and maintaining e-learning programs
- Demonstrated experience in high level customer service
- Proactive, can-do attitude
Additional Information
**Life at Symbio**
Symbio is committed to a strong culture that is diverse and inclusive and we encourage our employees to bring their whole self to work.
We ensure our employees have equal access to a range of learning and development opportunities, and encourage everyone, regardless of gender, ethnicity, disability, sexual orientation or life stage to embrace these opportunities, enabling them to develop themselves and their career.
Our employee’s happiness, health and wellbeing is important at Symbio. We provide all employees with flexible working options to ensure that work doesn’t compromise life outside Symbio and also supports their wellbeing. We regularly enhance our employee benefits such as an employee share gift plan, paid birthday leave, up to 12 weeks paid parental leave for both parents as the primary carer, reward and recognition programs and social clubs.
At Symbio, our diverse backgrounds and unique experiences allow us to continue to innovate and create the brands, networks and technologies to power the future of global communications.
-
Training Coordinator
2 weeks ago
Melbourne, Australia Becks Wiggins Stokes Full timeWestern suburbs (onsite role) - 6-8 week temporary position - immediate start! - Corrections environment Our client, a corrections facility based in Melbourne’s Western suburbs, is looking for a training administrator / coordinator for this busy and varied role. Your flexibility to juggle multiple priorities on any given day, including coordinating the...
-
Training Coordinator
3 days ago
Melbourne, Australia Metro Trains Melbourne Full time**Location**: Melbourne, VIC, AU **Company**:metrotrain Metro is a multi-award-winning organisation, and we pride ourselves on our team of honest, high-performing professionals who are talented, inclusive and safety focused and who are at the core of our success. You will be joining an organisation known as a global leader in its field but also prides...
-
Training Coordinator
3 weeks ago
Melbourne, Australia Jemena Full time**About Us**: We focus on being fun, supportive, collaborative and forward thinking people at Jemena. Jemena is an Australian energy company who own and operate more than $11.5 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day. At Jemena, we...
-
Training Coordinator
3 weeks ago
Melbourne, Australia EnergyAustralia Full time**Training Coordinator - Yallourn**: **Job no** 507095 - **Work type** Full Time Permanent - **Location** Victoria - **Categories** Corporate, Energy, Operations, Available for Referral, Strategy, Project Management**Why Us** At EnergyAustralia, we are committed to providing an inclusive culture so our employees can bring their whole selves to work and have...
-
Training Coordinator
1 day ago
Melbourne, Australia Department of Justice and Community Safety Full timeJoin Victoria's new ground-breaking youth justice centre near Werribee - Coordinate the delivery of a suite of innovative learning solutions for staff working with youth in custody. - Help build a positive workplace culture and learning environment at a greenfield youth justice precinct. - Make our community safer by helping children and young people build...
-
Training Coordinator
1 day ago
Melbourne, Australia UP Education Full time**WHO WE ARE** Through Builders Academy Australia and City-Wide Building & Training Services, we provide the Australian Building and Construction industry with outstanding industry trained building and construction tradespeople. With over 9000 successful graduates, and 4000 current students, we consist of two registered training organisation entities:...
-
Training Coordinator
3 weeks ago
Melbourne, Australia Woodforde Group Full timeSignificant career opportunities - Western suburbs location - 6am - 3pm work day **Your Organisation** *** As part of the second largest food production company in the world, this organisation are amongst Australia’s leading integrated agri-food companies specialising in pork agriculture and processing. Employing over 1,000 people and operating a number...
-
Training Coordinator
5 days ago
Melbourne, Australia AGL Energy Full timeAs the needs of our customers change, so do we. At AGL, we believe progress is powered by our people. If you’re set on making real change for tomorrow, we have the scale, resources and ambition to get it started today. Now’s an extraordinary time to work with us. We’re taking the lead on renewables and expanding our products to make them more...
-
Training Coordinator
7 months ago
Melbourne, Australia McCain Foods (NZ) Limited Full time**Position Title**:Training Coordinator **Position Type**: Regular - Full-Time **Position Location**:Hastings **Requisition ID**: 23641 We know the importance that food plays in people's lives - the power it has to bring people, families, and communities together. At McCain, our purpose is to celebrate real connections, through delicious planet-friendly...
-
Training Coordinator
4 days ago
Melbourne, Australia Metro Trains Melbourne Full time**Location**: Melbourne, VIC, AU **Company**:metrotrain Metro is a multi-award winning organisation, and we pride ourselves on our team of honest, high performing professionals who are talented, inclusive and safety focused and who are at the core of our success. You will be joining an organisation that is known as a global leader in its field but also...
-
Operations Training Coordinator
5 months ago
Melbourne, Australia VLine Full timeBusiness Unit: **Training** - Function: **Operations** - Job Code: **704832** **Operations Training Coordinator** - Join a rapidly growing industry in a dynamic role - Hybrid working model with opportunities to travel regionally - Total Remuneration Package of $88,136 + free Myki V/Line’s purpose is to connect Victorians through safe, reliable, and...
-
Training Coordinator
2 weeks ago
Melbourne, Australia Symbio Global Full timeCompany Description Symbio (ASX: SYM) is a software company changing the way the world communicates. Headquartered in Sydney, Symbio powers billions of calls and messages each year, owns networks in 3 countries and employs over 450 staff worldwide. **Job Description**: The purpose of this role is to provide a great customer experience, ensuring training...
-
Training Coordinator
3 months ago
East Melbourne, Australia The Royal Australian College of General Practitioners (RACGP) Full timeGP Training GP Training Operations Sydney Full Time, Permanent 30/10/2024 Opportunities across Sydney, NSW Flexible work arrangements, hybrid options + additional leave $102,147 plus super & salary sacrifice, full time opportunity About the role We are seeking Training Coordinators to lead the coordination of GP registrar training, managing logistics,...
-
Training and Compliance Coordinator
2 weeks ago
Melbourne, Australia Star Aviation Full time**Introduction**: Star Aviation is a privately owned business that provides professional and efficient ground handling services to domestic and international airlines within Australia. Founded in 2012, Star Aviation has grown to be one of Australia's most dynamic Ground Handlers, with a reputation for excellence in customer service and operational...
-
Ground Training Coordinator
7 months ago
Melbourne, Australia Qantas Airways Limited Full timeInitial 12 month fixed term opportunity - Melbourne Airport West Location If you’ve ever thought about a career in aviation - now is the perfect time to take off with Jetstar! We are undertaking one of the biggest recruitment campaigns in our 19-year-history. Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new...
-
Training Coordinator
3 weeks ago
Melbourne, Australia Department of Justice and Community Safety Full timeLocation: Melbourne | Western Metropolitan Job type: Full time Organisation: Department of Justice and Community Safety **Salary**: $90,067 - $102,192 Occupation: Human Resources Reference: DOJ/TRNCDNRCC1 At the Department of Justice and Community Safety, we are looking for people who want to make a difference. People who take pride in their work....
-
Clearwater Training Coordinator
2 months ago
Melbourne, Australia Melbourne Water Full time**Job Number**: 979238 **Work type**: Fixed Term Contract **Location**: Melbourne - Docklands **Categories**: Administration & Support **Who we are**: In Melbourne, water is essential to our way of life. As caretakers for Melbourne’s water cycle, we care for water, life and land throughout Melbourne: both its people and its biodiversity. Each time...
-
Training and Development Coordinator
3 weeks ago
Melbourne Airport, Australia dnata Full time**PURPOSE OF THE POSITION** The Training and Development Coordinator is responsible for the management and conduct of training and assessment to ensure that training is planned, prepared, delivered, and ensuring consistency of training content and delivery throughout the dnata network in a cost effective manner. The Training and Development Coordinator...
-
Training Programs Coordinator
2 weeks ago
Melbourne, Australia The Royal Australian and New Zealand College of Obstetricians and Gynaecologists Full time**Introduction**: **About the College**: The Royal Australian and New Zealand College of Obstetricians and Gynaecologists (RANZCOG) is the leading standards body responsible for the training and education of specialists and GP obstetricians in obstetrics and gynaecology in Australia and New Zealand. RANZCOG is committed to the establishment and maintenance...
-
Training Coordinator
7 months ago
West Melbourne, Australia ALSTOM Full timeAt Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide,...