Resource Planner

2 months ago

Edinburgh North, Australia Grace Removals Full time

Iconic Brand
- Industry LeaderRemovals Industry

Are you looking for a rewarding and challenging opportunity? Are you, energetic, self-motivated and a team player? Do you have a passion for customer service and want to own what you do? Then we are looking for you

Due to an internal promotion, a terrific opportunity has arisen to join our busy Adelaide operations team where you will be responsible for the effective organisation and coordination of domestic & international loadings, warehouse movements and rail and wharf bookings to ensure maximum efficiency and achievement of customer expectations.

Y ou will be calling on your previous customer service, coordination and operations experience, while using the skills and techniques we will teach you to achieve our operational objectives.

**About the Role**

You will be responsible for providing administration and communication support to the Operations Department to ensure its smooth and efficient operation.

Your duties will include, but not limited to:

- Coordinate Import and Export Shipments (Warehouse arrivals, Unloads, Groupage departures, LCL Collections and Delivery Airfreight Collections and Delivery), as well as completing WA quarantine forms
- Schedule the daily movements of wharf and rail contractors
- Attending to operational enquiries over the phone
- Logistics and cost management of Domestic and International containers
- Manage container movements into and out of the branch
- Complete container audits to ensure compliance
- Provide administrative, operational and general assistance to the Operations Team where and when required
- Perform licence and vehicle compliance checksEnsure compliance with company policies and legislative requirements relative to the industry

**About You**

To be considered for this role you will have:

- Proven organisational and planning skills
- Exceptional communication skills to liaise with people at all levels of the business including sales, administration and operational teams (both internal and external) with confident verbal and written communication
- Excellent computer skills (Word, Excel, Outlook)
- Outstanding customer service focusGeneral freight, rail and wharf background preferable but not essential

**What's in it for you?**
- Competitive remuneration package
- The opportunity to work with a dynamic and experienced team
- The Security of working with an organisation that is not only an Iconic brand, but has been operating successfully for over 110+ years
- The opportunity of career advancement through mentoring and our internal learning and development program
- Supportive management, great team environment and cultureFantastic employee rewards and recognition program, Perkbox membership and other associated benefits including confidential access to EAP wellness program and novated lease salary sacrifice.

**About Grace Group**

Grace is Australia's leading services company, committed to excellence and passionate about our people. With over a century of experience, we've established a reputation for delivering outstanding service in relocation, removals, and information management. We view our employees as our greatest asset and attribute our success to their dedication and talent. This is why we invest significantly in their development, offering comprehensive training, career advancement opportunities, and a diverse and inclusive work environment. Grace provides a stimulating and rewarding environment where employees can reach their full potential. We support their growth with practical training, formal education, and chances for internal movement and promotions. Our dedication to inclusivity means we strive to create a workplace where everyone, regardless of their background, feels valued and included.

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