Space Lead

4 days ago

Sydney, Australia Hub Australia Full time

Sydney CBD location, close to public transport
- Working with a dynamic and energetic team
- Grow your career with our professional development opportunities

**About Hub Australia**:
Hub Australia provides premium workspaces, business networks, and services across 13 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.

Founded and headquartered in Melbourne, Hub has rapidly grown to become the largest privately-owned coworking operator in Australia, with over 150 staff and 5,500 members nationally, ranging from small business and government to non-profit and corporations. With 96% of employees describing Hub as a great place to work, we’re thrilled that Hub Australia has placed 17th in the 2021 Australia’s Best Workplaces List.

**Purpose of your role**:
As Space Lead, you will help to deliver top notch customer experiences by learning the ins and outs of our community, providing a warm welcome, maintaining a pristine Clubhouse through morning, midday and afternoon space resets and supporting the Community Lead, Clubhouse Manager and New Member Lead with member administration, facilities and tech requirements.

**About the Role**:
As Space Lead, you’ll meet regularly with your manager, the Facilities team and Tech Lead to define areas of improvement and opportunities to contribute to Hub Australia. You’ll be encouraged to bring forward ideas and insights you are passionate about and to be open, reflective, and collaborative.
- Responding to the space needs of members to ensure their experience is a successful one.
- Coordinating office move-ins and outs, including adding/removing furniture as requested, cabling desks and other ad hoc manual tasks
- Hosting the Welcome Desk as required, ensuring an excellent level of customer service to members and guests.
- Taking responsibility to ensure the member kitchen area is always functioning and ready for community use.
- Management clubhouse operations including access passes, stocktake items and ensure smooth running of direct clubhouse facilities.
- Coordinate with Community Lead to support members moving in/out of the space, ensure office condition reports are completed in a timely fashion
- Being the Clubhouse Tech Rep, providing IT support for Clubhouse users and participating in the national facilities and tech meetings
- Ensuring you are across any maintenance projects underway and their impact on the member community
- Coordinating onsite maintenance and works as required, as well as building and maintaining relationships with key external contractors
- Own the ticketing process by ensuring Zendesk tickets and maintenance projects are being resolved in a timely manner.

**About You**:

- Hands on attitude, willing to learn on the role and be on your feet.
- 1 - 2 years in a fast-paced customer service environment
- Strong time management skills with an ability to juggle competing priorities whilst remaining solutions focused
- Basic understanding of Tech and facilities
- A desire to problem-solve and a keen eye for detail.
- The ability to build strong internal and external relationships, work well in a team and independently
- That said, If your experience looks a little different but you think you’d be a great fit, we’d love to hear more about you._

**What you’ll be rewarded with**:

- No weekend work
- Being a key member of an energetic, dynamic, and fun team who stands for more than their bottom line
- Working among the best organisations in Australia as a certified Great Place to Work
- Being part of a B Corp and certified carbon neutral company with a vision and plan to use Hub Australia as a force for social and environmental good, and to make a difference in the world
- A personalised training and professional development program to grow your skills and career
- Support to make a social and environmental impact with paid volunteer leave each year
- An invitation to our biannual company-wide conference, where you will meet all your teammates and have a lot of fun

**_All this while working in one of Australia’s most beautiful workspaces_

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