Client Relationship Manager
2 weeks ago
Client Relationship Manager - Fleet
**Why Smartgroup?**
Look forward to working with Australia's leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.
Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.
Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.
**Do you have what it takes to become a Smartgroup Client Relationship Manager?**
Reporting to the Regional Manager Client Services, you will join the Fleet B2B Sales team, and work closely with our business leaders and Business development team to ensure our strict deadlines are met to the highest level.
You will be involved in:
- Managing portfolio of Non-For-Profit, Government and Corporate clients of varying sizes
- Building a strong rapport and relationship with clients to ensure client satisfaction
- Ensuring a regular client contact and employee education program is agreed and in place
- Drawing on data to support analysis and recommendations to provide client insights
- Retaining core clients, ensure current contracts are in place and key contacts maintained.
- Identifying potential cross-sell opportunities and support business development
- Working closely with line manager drawing on client feedback, team feedback and industry changes to continuously prove our products and services
**Who are you?**
- B2B experience in Account Management / Client relationship role
- Proven track record around growing business opportunities, driving organic growth and delivering client satisfaction
- Ability to negotiate and network with key clients, stakeholders, and contacts
- Demonstrate track record on achieving growth targets and driving results
- Holding a driving license and have access to a car
- Fleet Industry experience strongly desirable.
**Belong to an organisation that values diversity, inclusivity, and you**:
Working at Smartgroup, means you will be working in one of Australia's most authentic, inclusive, and diverse workplaces.
Team members enjoy many benefits and 'perks' that genuinely value them for who they are. You might appreciate some, or all, including:
- 3 extra days off to enjoy summer
- 'MAD' days to Make a Difference to our community and environment
- Birthday leave to celebrate you
- A wellbeing fund to spend your way
- Support for all parents with a progressive, gender-neutral parental leave policy: up to 20 weeks Paid Parental Leave, superannuation contributions and a Return-to-Work Bonus
- Salary packaging and novated leasing benefits (of course)
**Take your career Beyond Further**:
Working at Smartgroup can provide a pathway to a career limited only by your own ambitions. We are passionate about investing in you.
Our collaborative team environment and supportive leadership encourages strong performance, learning and development, open lines of communication, along with the freedom to speak up and be heard.
At Smartgroup, careers can go Beyond Further
**Show us you have what it takes**:
If you like the sound of this opportunity and have something special to offer, we'd like to hear about it APPLY ONLINE today.
Emily, Tamara or Ellen from our Talent Acquisition team will be in touch to discuss the next steps. Please feel free to mention if you require any adjustments to the recruitment process. Not available to work full time? Talk to us about your part time working needs, we are here to listen.
We're committed to Equality, Diversity and Inclusivity. We welcome all people to join our team, including Aboriginal and Torres Strait Islander peoples, people with a disability, all gender identities, LGBTQIA+, people of any socioeconomic status, age, race, national origin or ethnicity.
We are proud to hold diversity and inclusion accreditations, including: WGEA Employer of Choice for Gender Equality since 2019; DCA Inclusive Employer 2023-2024; and we are a member of Reconciliation Australia's RAP network with accreditation for Smartgroup's Reflect Reconciliation Action Plan.
Job ID 2123
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