Customer Insights Lead

1 month ago


Adelaide CBD, Australia SA Government -DEPARTMENT FOR INFRASTRUCTURE AND TRANSPORT Full time

**Department for Infrastructure and Transport**

**Job reference**: 522317

**Location**: 5000 - ADELAIDE

**Job status**: Ongoing

**Eligibility**: Open to Everyone

The Department for Infrastructure and Transport (DIT) has diverse responsibilities for transport systems and services, infrastructure planning and provision within South Australia.

**Duties**
The Customer Insights Lead is responsible for providing insights and analytics advice in the development, implementation, and evaluation of customer experience improvement initiatives. This involves understanding customer patronage data, customer segmentation, demographics, mobility patterns and trends. In addition, engage and manage multiple stakeholder relationships by leading conversations around data governance, promote and manage multiple elements in the data science life cycle and provide advice about future customer data strategies. The Customer Insight Lead will also be required to lead and coach others in their approach, development and analysis of reports and dashboards.

**Requirements**:
Tertiary qualification in business/ computer science/ IT/ or related discipline.

**Special Conditions**

Some out of hours and weekend work, along with some intra/interstate travel may be required.

**Tenure of Vacancy**
Ongoing appointment

**Remuneration**
ASO7 - $104,938 to $113,435 per annum

**Enquiries**
Ms Mel Carter
Manager, Customer Experience and Insights
Telephone: (08) 7133 2572

**Application Instructions**

**Additional Notes**
Applicants are required to submit a CV and a Cover Letter of no more than 2 pages addressing the selection criteria in the attached Role Statement.

The SA Government is an Equal Opportunity Employer and safety is a core value.

Role Statement - ASO7 Customer Insights Lead

**Applications close**: 08/03/2023 5:00 PM

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.



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