Software Asset Management Specialist

2 weeks ago

Sydney, Australia Datacom Full time

Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About The Role
This is an excellent opportunity not to be missed You will be joining a fantastic Software Asset Management team in our extensive Managed Services business. The SAM team support each other and work collaboratively across a range of managed and professional services. This is a chance to make your mark in a business with strong people and customer focus. You will be joining an Award-winning SAM team within our extensive Australian Managed Services business.

You are a key contributor to the management of the Software Asset Lifecycle for our customer. This role is ideal for someone who is experienced in Software Asset Management, or Software Licensing, and loves working with the customer and is keen to develop a career with loads variety and opportunity.

You must hold Australian Citizenship as a Baseline Security Clearance is required, and it will be advantageous if you already have one.

What You will Bring
We are looking for a proactive, independent, enthusiastic team member who is interested in being part of a larger group delivering a high quality and complex service to our customers. You will bring expertise developed over 3+ years in a Software Asset Management or Licensing Sales, as you will be supporting the delivery of the Software Asset Management (SAM) service for a large Federal Government account.

Your ability to work with other members of the client management team to develop and deliver quality solutions for our customer is critical to the success of our service.

As part of the role you will deliver quality customer service enhancements in optimising the SAM Service. This will include planning the service implementation, championing the delivery of the service and processes, plus verification and continued maintenance of the SAM Service.

What You will Do
In this role you will work collaboratively with other Software Asset Management (SAM) team members, Software Licensing Consultants, and Service Delivery Managers. The Software Asset Manager will:

- Manage the relationship with key Customer stakeholders and Datacom Managed Services teams
- Function as the SAM Subject Matter Expert for the account
- Ensure effective and smooth delivery of our SAM services to the customer
- Contribute to the achievement of the outcomes of the contract
- Ensure that SAM plans, processes and procedures are delivered to our customer, incorporating good practise methodologies, accurate documentation, successful implementation, appropriate communication to stakeholders, and delivery of Continual Improvement initiatives for our services to our customer
- You are a key contributor to the management of the Software Asset Lifecycle for our customer. This includes identifying the software inventory, capturing license entitlements, performing ongoing software compliance checks, and remediation as appropriate
- Manage, maintain, and facilitate the renewal of software maintenance and subscriptions by validating the renewal details, ensuring the information is correct and valid. You will also update the Software Asset Register/Technology with the new contract and license details
- Review current software Terms and Conditions, License Agreements, and License Contracts to ensure that the account is not exposed to any breaches or risks
- Provide quality customer service through adherence to Datacom’s Asset Management service delivery methodology and processes
- Experience in using SAM technologies and their capabilities, in particular, Flexera FlexNet Manager Suite, Snow License Manager, or Service Now SAM Pro
- You will be responsible for monitoring the health of the relevant aspects of the SAM technology that impact service delivery and will proactively collaborate with technical teams to ensure the technology is maintained to acceptable standards
- Experience with ITSM tools like Cherwell, Service Now, and Jira ITSM will be advantageous
- Interpret data outputs from the SAM technologies and other tools to provide accurate and timely reporting
- Be able to follow documented procedures to support the delivery of consistent services and contribute to the Continual Improvement of the SAM practice procedures
- Perform license reclamation activity and record cost savings and avoidance
- Propose remediation and optimisation activities that may result in reduced compliance risk and/or financial savings and cost avoidance
- Consult with service management, and customer teams to define, optimise, and develop SAM standards, processes, procedures, plans and controls to ensure appropriate service asset information is recorded and maintained
- Work collaboratively with a larger SAM team in delivering SAM Services as well as autonomously within your allocated customer accounts

Why join us here at Datacom?
Datacom is one of A

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