Oneit - Software Asset Management Specialist (Apac)

1 week ago

Sydney, New South Wales, Australia WSP Australia Full time

Work options:
Flexible

The role can be based anywhere in Australia

The Opportunity:


The Software Asset Management Specialist will be responsible for software asset management lifecycle operational activities in accordance with defined processes, operating procedures and policies.


To achieve the priorities and enablers defined for IT Services in support of the business strategy, IT is undertaking a global transformation program.

This role is part of the APAC Hub, reporting to the Senior IT Service Manager.

What you'll do:

Responsibilities of this role include (but are not limited to):

  • Process software Requests through defined lifecycle software asset management processes. Ensure timely ordering and delivery of software licenses to meet service levels and provide a positive user experience, especially for onboarding and to improve business productivity.
  • Respond to escalations and licensing queries from stakeholders.
  • Ensure compliant use of the license management tool within the operation. Maintain a single record so all WSP IT software assets are managed throughout their lifecycle, from procurement to deinstallation. All purchaserelated information must be captured and stored, including license entitlements, proof of purchase, license keys, activation information, and so on.
  • Provide inputs to and maintain a software renewals calendar.
  • Support software installation activities. Engage as required with software vendors, On-Site Support teams and SCCM/Intune teams and supply the necessary information to ensure timely and accurate software delivery.
  • Engage in license optimization initiatives. Collaborate with Engineering teams around the optimization of engineering software.
  • Support audit and compliance activity by providing reporting required to support audit/regulatory requirements.
  • Provide necessary inputs into financial and budgetary processes.
  • Through local governance and by preparing detailed audit information and operational metrics analysis, (using PowerBI dashboards as the single source of truth), highlight operational gaps and issues that require focus, and ensure these are addressed as required in alignment with ITSM practices.
  • Where processes and/or operating procedures may need adjusting to drive improvement, raise as required to ITSM Practices and provide feedback/inputs, as necessary.
  • Support transitional activities as operations are internalized and share Knowledge as required.

About You:

It is anticipated you will possess the following skills and experience or be able to demonstrate progress towards achieving:

Required

  • 5+ years of experience working in an ITILaligned operational role (Software Asset Management or similar).
  • Solid knowledge and experience of ServiceNow.
  • Enthusiasm and dedication to drive continual improvement and, or change.
  • Excellent analytical and communication (both verbal and written) skills.
  • Experience of working on (and exceeding) Service Level Agreements.
  • Processorientated with a methodical and planned approach to achieving goals.
  • Ability to quickly gain the confidence of the business and colleagues through building efficient working relationships and by exhibiting excellent communication and influencing skills.
  • Be comfortable with ambiguity, thrive on change and engender a collaborative approach.
  • Act as an advocate for the IT Organisation both externally and internally.

Preferred

  • Bachelor's degree in information technology or a related field.

About WSP:


WSP is one of the world's leading engineering professional services firms, bringing together approximately 6,000 talented people across 15 offices in Australia.

We are technical experts who design and provide strategic advice on sustainable solutions and engineer Future ReadyTM projects that will help societies grow for lifetimes to come.

At WSP, we want you to embrace your curiosity and work in a culture that celebrates different perspectives.

With access to global scale and reach, you'll connect with the brightest minds in the field to make the best work of your life.


We want here to be a place where you'll always find new ways to grow - where you'll design your path and do what truly matters to you.

We believe that in imagining a better future for us all, you'll imagine a better future for you.


To find out more about our commitment to the health and well-being of our people, and the programs we've designed to help you thrive click here: WSP Benefits.


Imagine a better future for us all - and a better future for you.

WSP. With us, you can.
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