Service Manager

3 weeks ago

Adelaide Region SA, Australia FieldCore Full time

**Job Summary**:
The Service Manager plans, prepares, and manages projects from beginning to end in order to maximize productivity and meet customer requirements. In addition to owning the overall execution of site projects, the Service Manager III will act as the field execution owner for the customer, managing Fulfillment 5 (safety, quality productivity, on-time-delivery, and cost) to ensure operating plans are met according to schedule. The Service Manager III serves as the primary customer interface and is responsible for compliance with local legislation.

**Essential Duties & Responsibilities**:

- Develop field service outage cost estimates using standards. Ensure all aspects of the job related to field service are planned accordingly, including schedule, cost, man loading, and job set-up.
- Plan, prepare, and manage projects from beginning to end by reviewing project requirements, setting up projects, mapping POs, developing and executing against cost estimates, establishing project risk analysis and mitigation strategies, and owning performance relative to Fulfillment5 and customer KPI/CTQs targets
- Serve as the additional customer interface with P&L, and communicate with the Customer Service Manager, CSL, and CPM
- Review and verify the forecast to maximize utilization and meet catalog targets
- Review sub-contracts and negotiate terms and conditions
- Communicate with Field Service Coordinators, Resource Managers, EHS Managers, and Staff Project Managers to update the job status and ensure project success on a daily basis
- Lead daily project execution status calls, Day 2 calls, and OEL Day 2 spot check calls to maintain project accountability
- Own the status and monitoring of progress and costs of the project with the support of the project controls team
- Conduct audits and inspections on the work teams during the execution of the installation, commissioning, receiving, operation and maintenance activities
- Analyze and report project close out metrics to determine proximity to operating plan targets
- Review revenue pacing and billing and approve supplier invoices
- Manage PO limit reports, placed employees without POs, unbilled shipments, accounts receivable, and credit card aging to remain within cost targets
- Lead shift handover review sessions to improve the effectiveness of future projects
- Implement corrective actions based upon Safety Observations, Advanced Communication Notifications, and Root Cause Analyses
- Reward and recognize strong performance on the job site via site compensation / incentive process
- Ensure EHS standards at site are met by working with the Site EHS Specialists to develop and execute FME plans, customer requirements, and overall OneGE EHS plan compliance and completion
- Preside over the execution activities of a team of field employees to include outage managers and construction managers
- Run or support (as required) end customer pre
- and post-outage meetings to maximize project efficiency and effectiveness
- Identify the need and complete requisition process for tooling and 3rd party vender (labor and non-labor) services
- Approve technical reports generated on site, update documentation as required
- Maintain contact with TFAs running you assigned projects for direction, updates and support as needed
- Travel may be required
- Ability and willingness to work holidays, weekends and overtime as required by field assignments
- You may be assigned other duties to help proactively drive our FieldCore vision and align with our organization’s core values.

**Required Qualifications & Experience**:

- 7 to 10 years applicable experience and demonstrated success/knowledge
- 5+ years managing and developing employees
- 5+ years of specialized/industry experience
- Bachelor’s degree or equivalent in related field with minimum 5 years project management experience;
- Experience in power generation or technical industry can be substituted for degree and/or project management experience
- English proficiency required

D**esired Characteristics**:

- Excellent customer service and interpersonal skills
- Proficient in project management
- Ability to solve complex problems
- Excellent communication skills
- Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time sensitive deadlines

***About FieldCore**:
***_FieldCore is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, age, veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, gender identity, or any other characteristic protected by law_

  • Hseq Manager

    2 weeks ago

    Adelaide Region SA, Australia Service Stream Full time

    Primary Location Adelaide - Hope Valley Job Description Summary Based in Adelaide, we have an exciting opportunity for a HSEQ Manager to join our SA Water service delivery leadership team About the Role The HSEQ Manager will lead the HSEQ team and work collaboratively with our wider SA Water service delivery team in providing a safe working environment....

  • Account Manager

    3 weeks ago

    Greater Adelaide SA, Australia Account Manager Full time

    Join an award winning and innovative SA Recruitment company - High performing & passionate team with an empowering culture based in the CBD - Permanent role, good base salary and incentive **About Harrison McMillan** Harrison McMillan is not your ‘traditional’ recruitment agency. We embrace “Recruitment 4.0” to build leading talent solutions while...

  • Asset, Process

    4 weeks ago

    Adelaide Region SA, Australia Service Stream Full time

    Primary Location Adelaide - Happy Valley Job Description Summary An exciting opportunity has arisen for an Asset, Process & System Manager to join our ServiceStream Team About the Role Nature of position: Permanent / Full Time Location: Adelaide - Happy Valley Reporting Line: Service Delivery Manager About the Role Service Stream’s Water division...

  • Service Manager

    2 weeks ago

    Adelaide Region SA, Australia Lead Group Consultancy Full time

    Service manager position for leading pump manufacturer - Competitive salary - Relocation Assistance provided Are you an experienced and driven individual with a passion for leading and optimizing service operations? Are you looking for an exciting opportunity to join a renowned pump manufacturer as a Service Manager? If so, we have the perfect position for...

  • Resolution Services Coordinator

    2 days ago

    Adelaide, South Australia My Plan Manager Full time

    Our MissionAt My Plan Manager Group, our mission is to provide exceptional plan management services that empower participants to achieve their goals. We're committed to delivering high-quality services that meet the needs of our clients.The RoleWe're seeking a highly skilled and experienced NDIS Provider Escalation Specialist to join our team. In this role,...

  • Service Manager

    3 weeks ago

    Adelaide Region SA, Australia Velocity Vehicle Group Full time

    Take the next step in your career - join Velocity Truck Centres - Key Leadership position - Coaching and development opportunities **About Us** **Daimler Trucks Adelaide**: - Part of Velocity Truck Centres, is based in Regency Park and is the proud distributor of the globally recognised Mercedes-Benz, Freightliner and Fuso Truck range. A new management...

  • Service Manager

    6 days ago

    Adelaide Region SA, Australia Penske Full time

    **Your New Opportunity**: **Permanent Full time** **Penske** are seeking a new **Service Manager **to join their **Adelaide** branch that pride themselves on having a positive work culture. This leadership role will be reporting to the Branch Manager, your primary responsibilities will be to lead and mentor a motivated service team, to monitor and improve...

  • Services Manager

    2 weeks ago

    Adelaide Region SA, Australia NEXTDC Full time

    Company Description At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. As an Australian head officed, ASX100 listed company we...

  • Senior Resolutions Manager

    2 days ago

    Adelaide, South Australia My Plan Manager Full time

    About UsAt My Plan Manager Group, we strive to make a positive impact on the lives of individuals with disabilities. Our mission is to provide exceptional plan management services that empower participants to achieve their goals.The RoleWe are seeking an experienced and skilled Senior Resolutions Manager to join our team. As a key member of our provider...

  • Service Manager

    4 weeks ago

    Adelaide Region SA, Australia The Toro Company Full time

    **The Role** Toro is currently seeking an experienced and dynamic Service Manager to join our Equipment team, based from our Service Centre at Adelaide, SA. As the Service Manager, you will be responsible for leading and managing our Equipment Service Centre Business within a designated region, providing technical support and customer service to our valued...

  • Engineering Manager, Managed Services

    3 weeks ago

    Adelaide Region SA, Australia Canonical - Jobs Full time

    This role is an opportunity for a technologist with a passion for Linux and Cloud to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at...

  • Hospitality Services Manager

    2 weeks ago

    Adelaide Region SA, Australia UnitingSA Full time

    At UnitingSA, we’re all about respect, compassion and justice, and empowering South Australians to overcome life’s challenges. Established in 1919, today our team of more than 1,000 employees and volunteers deliver critical housing, aged care and community services to more than 12,000 South Australians in need every year. **Role Overview**: This is an...

  • Schedule and Dispatch Coordinator

    4 weeks ago

    Adelaide Region SA, Australia Service Stream Full time

    Primary Location Adelaide - Hope Valley Job Description Summary An exciting opportunity has arisen for a Scheduling and Dispatch Coordinator to join Service Stream based in our Adelaide office - Hope Valley About the Role Service Stream Utilities & Infrastructure division are currently seeking a Scheduling and Dispatch Coordinator to join our growing...

  • Field Supervisor

    3 weeks ago

    Adelaide Region SA, Australia Service Stream Full time

    Primary Location Adelaide - Happy Valley Job Description Summary This hands-on, leading by example position will see you take an active role in the operation and maintenance of wastewater assets in order to deliver the highest level of OHS outcomes, service delivery efficiencies, asset reliability and customer service for our client, SA Water. About the...

  • Managed Services Lead

    2 weeks ago

    Adelaide Region SA, Australia Chamonix Full time

    **Managed Services Lead**: Chamonix IT Solutions is an end-to-end technical services business focused on helping customers to achieve and maintain digital currency to stay competitive in an ever-evolving market. From digital transformation through to complete technical delivery and ongoing managed support, Chamonix has been working with customers across a...

  • Business Services Manager

    1 week ago

    Adelaide Region SA, Australia EGM Partners Full time

    An exciting opportunity has arisen for an experienced Business Service Manager to join a South Australian Finance Services Firm on a 12-month fix term contract. Reporting to the CEO, the Business Services Manager will be responsible for providing high level executive administrative support to the CEO, Executive team and Board Members to ensure the...

  • Property Consultant

    1 week ago

    Adelaide Region SA, Australia Service Stream Full time

    Primary Location Adelaide - Head Office Job Description Summary An exciting opportunity has arisen for a Property Consultant, to join Service Stream in our Telecommunications sector, based in Chatswood, Sydney NSW. About the Role Service Stream are currently seeking a experienced Property Consultant to join our growing company. In this role you will will...

  • IT Service Management Lead

    2 weeks ago

    Adelaide Region SA, Australia Discovery Parks Full time

    Be part of the growth of a South Australian success story - Join the market leading Technology team in South Australia - Fun, energetic and open culture with great discounts for you and your family **About Us** The G’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks and loyalty program G’day Rewards....

  • Scheduled and Capital Works Coordinator

    3 weeks ago

    Adelaide Region SA, Australia Service Stream Full time

    Primary Location Adelaide - Hope Valley Job Description Summary An exciting opportunity has arisen for a Capital Works Planning Coordinator to join Service Stream team About the Role Service Stream’s Utilities division, partners with SA Water to deliver reactive, planned and capital maintenance across the metropolitan network. To enhance the performance...

  • Customer Service Manager

    2 weeks ago

    Adelaide Region SA, Australia Rentokil Initial Full time

    **ABOUT THE COMPANY** At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day. **ABOUT THE ROLE** Rentokil Initial has a fantastic opportunity for a...