Extended Expertise Consultant

7 months ago

Canberra, Australia Palo Alto Networks Full time

Company Description
**Our Mission**

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

FLEXWORK is an employee-centric reimagining of how we work. We built FLEXWORK based on employee feedback - it is about flexibility, trust, and choice whenever possible. It’s been a journey of disruption that has yielded the best of our values. We offer as much flexibility as possible, and choices that enable you to be most productive, including benefits that meet your needs and learning opportunities that you feel passionate about.

**Our Approach to Work**

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together

**Job Description**:
**Your Career**

As a Professional Services Engineer, you’ll get into the details of our platform. You will push the buttons, flip the levers, turn the knobs. You do not shy away from difficult challenges as it relates to cybersecurity, implementations, and integrations. You are the technical authority and will interact directly with our customers to help them secure their digital environments. The customers are counting on you to perform this work and train their staff. And while experience on the company’s platform is desired, even more important is having a solid foundation in networking and security technologies. In fact, extensive experience with a competitor’s technology can play to your advantage. Many of the opportunities involve a client migrating to our platform for the first time, so understanding the nuances of that technology will enable you to be a better Palo Alto Networks consultant. And don't worry, we will send you to our Professional Services Academy to prepare you for the role, so you are experienced with our suite of services and products before you first meet the customer.

**Your Impact**
- Design and Integrate/deploy Palo Alto Networks Cloud Security (Prisma) solutions into the customer’s environment in either public cloud (AWS/AZURE/GPC) or private cloud (Kubernetes, Openstack) environments
- Be at the forefront of all Palo Alto Networks Cloud security technologies
- Migrate customers from legacy firewall technologies to Palo Alto Networks platforms
- Progress and uphold expertise in deploying advanced Palo Alto Networks features and functionality
- Provide after hours and weekend on-call support as needed to support maintenance activities Analyze logs and events from the solution to perform initial troubleshooting and issue identification
- Work with our Technical Assistance Center to troubleshoot and diagnose support cases
- Maintain the Company's solution and provide mentorship on code upgrades and best practices
- Ensure client needs are met and deliverables produced on time according to specified project deliverables and scope
- Travel (50-60%) to customer site deploying our solutions as outlined by the unique Statement of Work

**Qualifications**:
**Your Experience**
- Experience with network, security solutions, and technologies leading security solutions in large environments
- Extensive hands-on experience with delivering infrastructure solutions and related security aspects in Public / Private / Hybrid cloud solutions
- Experience with troubleshooting skills related to cloud technology such as orchestration, provisioning, work load balancing and auto scaling scenarios
- Experience with installation, configuration and operation of high-end firewall appliances, ideally with Palo Alto Networks products
- Possess one of more of the following industry certifications - CISSP, CNSE, JNCIE-SEC, CCSE, CCSM, PCNSE, RHCSA, CKA, GCP PCSE, AWS CS
- Effectively handle multiple projects and work calmly under pressure
- An excellent writer, with strong verbal social skills, with demonstrated ability to communicate to senior leaders, technical peers, and non-technical partners
- Ability to work with the customers security & network teams to build confidence across the business units impacted by the change with the addition Palo Alto Networks

Additional Information
**The Team**

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to cl

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