Service Transition Manager
3 weeks ago
We have a 12 month contract for a Service Transition Manager. You will be responsible for ensuring that the delivery transition processes are structured, have permanency and are continually improved.
You will take responsibility for transition management compliance, performance and improvement of individual processes and requirements. For each of these processes:
Develop and maintain standard user documentation (e.g. procedures, FAQs, guidelines)
Provide guidance and training to ensure high levels of understanding and compliance exist.
Optimise transition management toolsets to standardise and automate the processes as much as possible.
Measure and report process outcomes and performance against the defined metrics.
Develop and maintain a transition management maturity roadmap for the process.
**Required skills**:
Demonstrated high level understanding of Transition Management and delivery best practice framework applicable to a large ICT customer service delivery organisation.
Demonstrated ability to design, implement and promote Transition Management processes within a large, complex service delivery organisation.
Demonstrated understanding of government change management and transition protocols
Level of experience and skill in stakeholder engagement.
Information Technology Infrastructure Library (ITIL) V3 Foundation
Previous ICT infrastructure delivery experience, especially in the health industry
For further information please contact Mellissa McGregor at Clicks IT Recruitment on +61 413 004 657.
Type
Contract
Category
Project / Program / PMO support
Reference ID
BBBH73792
-
Manager Service Transition
1 month ago
Brisbane, Australia Queensland Health Full time**The role**: The role is responsible for developing and maintaining the framework for Transition Management, ensuring that the process provides a timely resolution of transition management issues as well as providing consistent, robust, and repeatable processes to minimize the impact of transition-related activities upon service quality, and improve...
-
Manager - Service Transition
1 month ago
Brisbane, Australia Queensland Health Full time**The role**: Reporting to the Program Director, the Manager Service Transition is responsible for ensuring that the delivery transition processes are structured, have permanency and are continually improved to increase productivity, reduce risk, and create value for eHealth Queensland's customers through high quality ICT services. **Key responsibilities...
-
Operational Transition Manager
2 weeks ago
Sydney Central Business District, Australia HAYS Full timeOperational Transition Manager to work for a large Insurance company in Sydney CBD **Your new company** A large international insurance company that now spans across 46 countries and regions, forever growing. **Your new role** - You'll be responsible for leading Project Management activities to deliver compliance with various regulatory obligations. -...
-
Veterans & Transitioning Defence
1 month ago
Sydney Central Business District, Australia Compass Group Australia Full time**With over 700 sites located around Australia, we are committed to creating opportunities for Veterans within our business and work with entities such as RSL and Soldier On to make this happen.** **Here at Compass Group Australia, we aim to understand the challenges that Veterans or Defence members may face when transitioning back into the civilian...
-
Manager, Service Transition
1 month ago
Brisbane, Australia Queensland Health Full time**The role**: Reporting to the Program Director, the Manager Service Transition is responsible for ensuring that the delivery of transition processes is structured, have permanency and are continually improved to increase productivity, reduce risk, and create value for eHealth Queensland's customers through high quality ICT services. **Key responsibilities...
-
Support Transition Manager Tmp
4 weeks ago
Brisbane, Australia Queensland Health Full timeIntergrated Workforce Management (IWFM) Program is seeking a fixed term temporary full time Support Transition Manager to join our team up until the 26 January 2024. Located in Bowen Hills, this exciting opportunity will undertake and provide expertise in specialised program/project activities, specifically ensuring successful development of a newly enhanced...
-
Change Manager
1 month ago
Brisbane Central Business District, Australia Davidson Group Services Full time**About the Company** Davidson Technology are currently partnering with a large Queensland State Government department that moves and connects people, places, goods and services safely, efficiently and effectively across Queensland. They plan, manage, and deliver Queensland's integrated transport environment to achieve sustainable transport solutions for...
-
Transit Leader
4 weeks ago
Brisbane, Australia Brunel Full timeBrunel Papua New Guinea are seeking a Transit Leader to work with one of the largest energy companies in the world, who have assets in Oil & Gas, LNG and Renewable energy. **About this role** Reporting into the Head of Logistics & Methods, you will develop the global Import/Export activity under all mandatory international/ national regulations and...
-
Service Manager Bayswater
1 week ago
Perth Central Business District, Australia Amana Living Full time**Job no**: 495957 **Work type**: Full time **Location**: Perth CBD, Inner & Western Suburbs, Eastern Suburbs **Categories**: Service or Facility Manager **_Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of...
-
Client Service Manager
5 days ago
Perth Central Business District, Australia Amana Living Full time**Job no**: 495912 **Work type**: Full time **Location**: Perth CBD, Inner & Western Suburbs **Categories**: Home and Community Care **ABOUT US** Amana Living is one of the largest Aged Care providers in Western Australia and is a dynamic, people focused Not for Profit organisation, dedicated to delivering exceptional care and services for our older...
-
4g Transition Administrator
1 month ago
Brisbane, Australia WorkPac Group Full timeMonday to Friday position Permanent Opportunities available Immediate start **About the Role**: Workpac are offering an exciting opportunity for 4G transition administrator to join our client, a leader in providing cutting-edge security solutions in Salisbury. Be a key player in our Field Service Operations department, contributing to the success of our 4G...
-
Risk Advisor Bank Transition
1 month ago
Brisbane, Australia Suncorp Group Full timeSupport with the seamless transition of risk management practices from Suncorp Group to Suncorp Bank and ANZ - 12 month fixed-term / secondment opportunity - Brisbane based **Your Purpose** As the Risk Advisor - Bank Transition you will support the Bank Chief Risk Officer to identify, document and prepare for the seamless transition of risk management...
-
Transition Ict Coordinator
1 day ago
Brisbane, Australia Kings Resources Pty Ltd Full timeTransition ICT Coordinator - Permanent - Brisbane Our client is an established aged care service provider who are seeking an experienced **Transition ICT Coordinator** who can demonstrate their ability to manage multiple small software releases/upgrades concurrently. **This is a permanent role based in Brisbane, with the potential to work from home up to...
-
Council Customer Service
2 weeks ago
Sydney Central Business District, Australia HAYS Full timeCouncil Customer Service **Your new company** At the heart of this organisation is community and this established Council is seeking a superior Customer Service Officer who values this. A creative community with diverse and harmonious neighbourhoods they are proud to be made up of different cultures, ideologies and experiences that define them. **Your new...
-
IT Change Manager
2 weeks ago
Brisbane Central Business District, Australia HAYS Full timeQLD state government organisation seeking multiple IT Change Managers **Your new company** A leading and crucial QLD state government organisation are seeking multiple IT Change Manager’s to work on the rollout of a state-wide SAP based workforce management program. This is to be used across the entirety of Queensland and will see you be based in either...
-
Client Services Manager
1 month ago
Brisbane Central Business District, Australia DNR Capital Full timeDNR Capital is an Australian investment management company that delivers client-focused, quality investment solutions to institutions, advisers, and individual investors. Founded in 2001, DNR Capital's investment philosophy of identifying and investing in quality companies for the medium-to-long term has enabled the firm to develop a strong track record as a...
-
IT Operations Manager
1 month ago
Brisbane Central Business District, Australia Clicks IT Recruitment Full timeOur QLD based Client is looking for an experienced IT Operations Manager with a team based mindset. This role will be required to work within a multidisciplinary team that includes varying degrees of matrix management and the need to be flexible in working across boundaries and undertaking any task required to deliver an outcome. As such, you must be...
-
Corporate Receptionist Guest Services
1 month ago
Sydney Central Business District, Australia Compass Group Full time**Restaurant Associates are a team of world class hospitality and fine-cuisine professionals, delivering contemporary food solutions and service across leading corporations and iconic venues all across Australia.** As first point of contact, these corporate roles will be responsible for providing a professional, polite and efficient reception services to...
-
Service Delivery Manager
7 days ago
Brisbane Central Business District, Australia HAYS Full timeJoin a QLD Gov dept. as a Service Delivery Manager to run the development of new and existing service plans **Your new company** Hays technology is currently partnered with a state government department located on the north side of Brisbane. We are seeking to engage an experienced Service Delivery Manager on an initial 4 month contract with the scope to...
-
Test Manager
5 days ago
Sydney Central Business District, Australia HAYS Full timean initial 6 month contract at an industry-leading company specializing in insurance and financial services. **Your New Company** Are you an experienced Test Manager with a keen interest in the Finance industry? Join a dynamic team on an initial 6 month contract at an industry-leading company specializing in insurance and financial services. We're looking...