Service Management Analyst

2 weeks ago

Melbourne, Australia Latitude Financial Services Full time

A newly created role to come and join our Money team and provide an outstanding technology service experience for the Latitude Money Platform (LMP) by driving continuous improvement in quality, reliability, and user experience for our customers and support teams across Australia and New Zealand.

Latitude Money Technology is a newly assembled team of individuals, many from a start-up background who all share a commitment to solving problems quickly and efficiently while delivering a major technology transformation for the strategic Latitude Money Business unit. We really believe that our customers should be delighted by great products, and that great products are produced by empowered teams.

Let's talk about the role.
- The Service Management Analyst’s primary focus will be the improvement of ITIL-aligned ITSM process maturity and compliance.
- Analyse and validate process and/or performance metrics against success criteria to ensure effective control of expected deliverables.
- Participate in the development, documentation, maintenance, and auditing of ITSM policies, procedures and workflows.

Role Breakdown:

- Reporting Analysis (30%)
- Operational Excellence (25%)
- Finance Management (45%)

Let’s talk about you:

- Dynamic, obsessed and accountable for delivering great service experiences and identifying opportunities to transform and improve the customer service experience.
- Relevant tertiary qualifications and/or substantial industry experience
- A Degree/Diploma in Information Technology or related field.
- Minimum 3 years ITSM work experience and process management.
- ITIL certified to a minimum of foundation level but preferably to higher ITIL v3 certification.
- Relevant experience in IT support and Technical Analysis.
- Intermediate level understanding of financial management practices and processes, as well as knowledge of financial reporting and controls in an IT environment.
- Strong background in managing outsourced IT services
- Experience working within an ITIL framework and toolsets (ServiceNow)
- Prior experience in supporting Salesforce would be an advantage
- Ability to act within Agile, Kanban and Lean methodologies
- Strong communication skills, ability to communicate effectively on technical and business related aspects
- Innovative thinking, ability to problem solve using new approaches
- Flexible, methodical and thorough process oriented approach
- Collaborative, able to provide input into and work within a multifunctional team
- Self-motivated, capable of working with limited supervision, pro-actively reporting on status and tasks

Sound like you?
That's a good sign In return for your energy and ideas, we offer a flexible working environment and great compensation. We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both.

We're Latitude, partners in money
Latitude may seem like the new kid on the block, but it's taken us almost a hundred years to become an overnight success. Digital payments, cards, loans, and insurance is what we offer - but what we really are is a platform that helps people shop and live better.
Always living and breathing our values. Act Right, Show Care, Be Curious.- Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens._

  • Identity and Access Management Analyst

    1 month ago

    Melbourne, Australia Service Stream Full time

    Description Summary Our corporate technology group are currently seeking an experienced IDAM Analyst to join our Melbourne team on a full time, permanent basis. About the Role This new role will be supporting a range of IDAM related activities within the Corporate Technology Group including a mix of operational and compliance tasks. In practical...

  • ERP Analyst

    1 month ago

    Melbourne, Australia Service Stream Full time

    Description Summary An exciting opportunity has arisen for an ERP Analyst (Jobpac) to join Service Stream in our Corporate sector based in Parramatta, NSW or Melbourne, VIC About the Role Service Stream’s Corporate division is seeking a ERP Analyst (Jobpac) to join our growing company. Reporting to the Head of IT Delivery Operations & Business...

  • Workday Systems Analyst

    1 month ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Workday System Analyst to join ServiceStream in our Corporate sector based on Collins Street, Melbourne About the Role Service Stream’s Corporate division are currently seeking a Workday System Analyst to join our growing team, in Melbourne. Workday Systems...

  • Service Desk Analyst

    4 weeks ago

    Melbourne, Australia ASPECT Studios Full time

    Melbourne **First posted**: May 16, 2023 **Job ID**: Service Desk Analyst - Melbourne ASPECT Studio’s growing technology team are seeking a Service Desk Analyst to provide exceptional end-user and operational support to our national and international studios. Located in Melbourne, this position is perfect for an IT professional seeking broader exposure...

  • Business Analyst

    4 weeks ago

    Melbourne, Australia ISS FACILITY MANAGEMENT PTY LTD Full time

    Our team is growing and we are currently seeking expressions of interest from suitably qualified individuals for a Business Optimisation Analyst role at our key banking client’s office in the Melbourne CBD, on a Full Time permanent basis. Reporting to the Business Analytics and Performance Manager, the Optimisation Analyst’s main role is the elicitation...

  • Digital Service Desk Analyst

    1 month ago

    Melbourne, Australia Certus Recruitment Group Full time

    **Digital Service Desk Analyst** **Melbourne CBD** **92-105k Salary + Super + Benefits** Our enterprise-level client, a recognised name, is experiencing growth throughout Australia. Due to their ongoing commitment to excellence and their large digital transformation, they have an immediate opening for a Digital Service Desk Analyst to be based in Victoria,...

  • IT Service Desk Analyst

    4 weeks ago

    Melbourne, Australia Corptec Technology Partners Full time

    **About Corptec** - Corptec Technology Partners is an international player in the areas of business transformation and organizational performance. Our diversified client portfolio includes Australia’s best and brightest in FinTech, Retail, Telco, and Government organizations. We’re urgently hiring an **IT Service Desk Analyst** to join our client. As a...

  • Financial Services Analyst

    1 month ago

    Melbourne, Australia Cubic Corporation Full time

    Business Unit: Cubic Transportation Systems Company Details: Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We’re the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the...

  • Service Desk Analyst

    4 weeks ago

    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Negotiable **Job Type** Full Time **Ref** BBBH97926_1674619671 **Contact** Donal McCann **Posted** about 10 hours ago - CBD Location - Level 1 IT Support This Government agency is seeking for a Service Desk Analyst who will be responsible for providing Level 1 support for end users of ICT Systems...

  • Service Desk Analyst

    4 weeks ago

    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Negotiable **Job Type** Full Time **Ref** BBBH101921_1684308345 **Contact** Donal McCann **Posted** 43 minutes ago - CBD Location - Government Agency - Level 1 and 2 Support - Windows Environment This Government agency is seeking for a Service Desk Analyst who will be responsible for provision of...

  • Service Operations Analyst

    4 weeks ago

    Melbourne, Australia Australian Bureau of Meteorology Full time

    APS Level 5, Ongoing - $76,783 - $83,683 + 15.4% super - Melbourne The Bureau of Meteorology’s Technology Command Centre Team, within the Service Operations section, provides 24x7 technical monitoring and support for Bureau operations, including Major Incident Management. Based at the Bureau's Melbourne Office, this role is crucial in providing system...

  • Campaign Data Analyst, Visa Managed Services Aunzsp

    1 month ago

    Melbourne, Australia Visa Full time

    **Company Description** At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the...

  • IT Service Delivery Analyst

    1 month ago

    Melbourne, Australia Ramsay Health Care Full time

    Ramsay Health Care is seeking a dynamic individual, eager to elevate their IT and Helpdesk skills to new heights! Join our VIC IT Service Delivery team as a IT Service Desk Analyst and embark on a journey of professional growth and innovation. **What’s on Offer?** - Full-time, 6-month fixed term contract. - Based in Melbourne - must be willing to travel...

  • Change Analyst

    4 weeks ago

    Melbourne, Australia Profusion Group Full time

    **Change Analyst - Permanent - $110K - $120K package** **Company Overview** One of Profusion’s leading Financial Services clients is looking for an experienced Change Analyst to join their Melbourne team. They have an inclusive culture and are building a Change Management capability from scratch for this enterprise transformation program. **Role...

  • IT Service Desk Analyst

    4 weeks ago

    Melbourne, Australia David Jones Full time

    **IT Service Desk Analyst - Casual**: **Job No.**: 537832 **Location**: Melbourne - CBD & Inner **Job type**: Casual Your role as IT Service Desk Analyst will be responsible for resolving IT related issues, faced by employees in both our stores and corporate head office. Supporting David Jones, you will work in a collaborative team to provide fast and...

  • Service Desk Analyst

    4 weeks ago

    Melbourne, Australia Halcyon Knights - LogicMelon Full time

    Great benefits like 5 weeks annual leave and more! - Due to ongoing technology transformation, growth opportunities are available - Develop your stakeholder relationship management skills **Location**: - Melbourne **Work Type**: - Full Time - Office based Our client, a private school based in Kew, is looking to expand their IT Department with a Service...

  • IT Service Desk Analyst

    4 weeks ago

    Melbourne, Australia Australian Bureau of Meteorology Full time

    APS Level 5, Ongoing - $76,783 - $83,683 + 15.4% super - Melbourne The Bureau of Meteorology is seeking a qualified IT Service Desk Analyst to provide Level 1 Information and Communications Technology (ICT) technical support - Nationwide (including Bureau remote offices) based out at the Bureau's Melbourne office as part of a team spread across multiple...

  • Aps Level 4, Service Desk Analyst

    1 month ago

    Melbourne, Australia Comcare Full time

    **Overview of the team and role** The Technology and Information Management (TAIM) team maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information. Client Services team within TAIM provides a responsive and respectful...

  • Service Delivery Analyst

    1 week ago

    Melbourne, Australia Centorrino Technologies Full time

    Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech...

  • Service Desk Analyst

    4 weeks ago

    Melbourne City Centre, Australia Empire Careers Full time

    Contact Name : Shane Driver Contact Phone : 07 3231 1214 Location : Melbourne CBD Job Type : Contract Job Salary : $40 - $47 per hour ** Contract role - Service Desk Analyst - Melbourne ** **The company** **We are partnering with a global law firm to recruit an experienced Service Desk Analyst - 3 month initial contract. This role is looking for...