Technology Specialist
2 weeks ago
About us
Your key accountabilities will include
- Responsible for delivering an exceptional level of onsite IT Support service to our hotels participating in the cluster services.
- Maintain, manage and support participating hotel admin/back of house infrastructure - Patch and maintain infrastructure as needed
- Receiving and owning escalations from cluster hotels.
- Ensuring that any incidents are resolved as quickly as possible.
- Driving improvements in customer satisfaction. - New hotel opening activities as needed
- Work with Cluster IT Manager for CAPEX planning for assigned hotels
This is a remote role working 100% from home with requirements to travel to our hotels in Victoria on scheduled visits.
You will work alongside a team of like-minded, driven employees who inspire to bring the best out of yourself IHG’s employee-centric culture is dedicated to offering our colleagues work-life balance, flexibility and initiatives designed to support staff with their physical, mental and financial wellbeing.
To be successful in the role the following skills and attributes will be highly advantageous.
- Microsoft and or Cisco qualifications essential
- ITIL Foundation V3 Certification minimum
- 1-2 years working in technical support, preferably in a hospitality arena.
- 2+ years’ experience of working within an ITIL environment.
- Strong knowledge of Hotel Systems (PMS, POS, B/O, Revenue Systems, S&C, etc)
- Subject Matter Expert technical ability in three of the following areas and a strong understanding in the others:
- Security and Patch Management
- Microsoft client technologies
- Microsoft server technologies
- Cisco networking technologies
- IP technical knowledge
- Voice (Analogue & IPT) systems
- Experience of using typical Service Management tools
- Experience of using remote control software and AD management
- Good communications and analytical skills - Self Starter
What we need from you
Your key accountabilities will include
- Responsible for delivering an exceptional level of onsite IT Support service to our hotels participating in the cluster services.
- Maintain, manage and support participating hotel admin/back of house infrastructure - Patch and maintain infrastructure as needed
- Receiving and owning escalations from cluster hotels.
- Ensuring that any incidents are resolved as quickly as possible.
- Driving improvements in customer satisfaction. - New hotel opening activities as needed
- Work with Cluster IT Manager for CAPEX planning for assigned hotels
This is a remote role working 100% from home with requirements to travel to our hotels in Victoria on scheduled visits.
You will work alongside a team of like-minded, driven employees who inspire to bring the best out of yourself IHG’s employee-centric culture is dedicated to offering our colleagues work-life balance, flexibility and initiatives designed to support staff with their physical, mental and financial wellbeing.
To be successful in the role the following skills and attributes will be highly advantageous.
- Microsoft and or Cisco qualifications essential
- ITIL Foundation V3 Certification minimum
- 1-2 years working in technical support, preferably in a hospitality arena.
- 2+ years’ experience of working within an ITIL environment.
- Strong knowledge of Hotel Systems (PMS, POS, B/O, Revenue Systems, S&C, etc)
- Subject Matter Expert technical ability in three of the following areas and a strong understanding in the others:
- Security and Patch Management
- Microsoft client technologies
- Microsoft server technologies
- Cisco networking technologies
- IP technical knowledge
- Voice (Analogue & IPT) systems
- Experience of using typical Service Management tools
- Experience of using remote control software and AD management
- Good communications and analytical skills - Self Starter
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