Customer Experience Assistant

2 weeks ago

Ulladulla, Australia Cupitt's Estate Full time

**Problem Solver and Technical computer skills? Customer Service Super Star? Love working in a fast-paced environment? Tick, tick, tick - we’re looking for you**

We are looking for a team member to join our admin team in a permanent part-time role. You’ll have a positive can-do attitude and a friendly personality and a willingness to learn new skills and think on your feet.

Cupitt’s Estate is a multi-faceted hospitality, food, accommodation and tourism business. You must have the ability to make people feel great about wanting to visit us and give first-rate customer service every time, even when you’re busy.

We are incredibly proud of our positive workplace culture and looking to make work a great experience for you. Our core values are TEAM - EXPERIENCE - HAPPINESS - IMPROVEMENT and always strive to be the best employer possible

**ABOUT YOU**:

- Exceptional customer service skills
- A friendly and engaging personality
- High-level computer savviness and computer software skills and knowledge
- Happy to talk on the phone all day just as much as with customers face-to-face
- Ability to work in a fast-paced office environment
- Willingness to use initiative and ability to solve problems
- Adaptability to changing workplace situations
- Team orientated and love working together to get the job done
- Strong literacy and numeracy skills
- Great organisational skills and an ability to prioritise competing priorities
- Experience working with Google Suite of programs (Drive, Gmail, Docs etc.)

Desirable skill set:

- If you have hotel or restaurant experience, even better
- Graphic Design skills or Canva experience
- Technical Website and Social Media platform skills and the ability to learn quickly

**ABOUT US**:
At Cupitt's Estate, we're more than just a workplace; we're a family business united by our love of hospitality, tourism, artisan products, and creating genuine connections for our team and customers.

Set amidst the breathtaking landscapes of the South Coast, Cupitt's Estate offers more than just a job; it's an opportunity to work in one of Australia's most beautiful destinations.

We offer a vibrant team environment, opportunities for growth, competitive salary, reward and recognition schemes, meaningful work, work-life balance, and stunning surroundings that make every day enjoyable.

Join us and become part of a kind and caring team dedicated to nurturing our people and creating unforgettable experiences.

**WEEKEND WORK**:

- The ability to work 3 out of 4 weekends is essential for this role. Penalty rates apply. WAGE: Mon-Fri $26.18/ Sat $32.73, Sun $39.27/hour.

**Job Type**: Part-time

Pay: $26.00 - $39.00 per hour

Expected hours: 15 - 25 per week

**Benefits**:

- Employee discount
- Employee mentoring program
- Free drinks
- Free food
- Professional development assistance
- Referral program

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Penalty rates
- Retention bonus
- Tips

Work Authorisation:

- Australia (required)

Work Location: In person

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