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Retail Manager

4 months ago

Sydney, Australia Scentre Group Full time

**Our Story**

Scentre Group is the owner and operator of 42 Westfield destinations in Australia and New Zealand; partnering with the world’s leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space.

Every day, our people play a vital role in our purpose to ‘create extraordinary places, connecting and enriching communities.’

Westfield Sydney, our flagship destination, is a world-class retail precinct in the heart of the city. Showcasing the best of local and international brands, the centre combines superior design with a premium retail and dining offer. Located in an enviable position on Pitt Street Mall and housing approximately 280 business partners, the centre caters to a trade area of more than 5 million people—the largest Westfield trade area in the country. Westfield Sydney is defined by a luxury offer that features numerous global fashion icons including the likes of Chanel, Prada, Miu Miu and Gucci as well as an extensive line up of Australian designers.

**Your opportunity**

We are excited to offer a fantastic opportunity for a **Retail Manager **who is passionate about customer experience to join our team at our flagship destination **Westfield Sydney **. This role requires someone who can take charge of the relationship with our retail partners, support their success, drive results, and advocate for their needs.

As the voice of the customer and the centre's eyes and ears, you will be responsible for delivering outstanding experiences every day by prioritising the customer's needs. Reporting to the Centre Manager and part of the centre’s leadership team, this position offers the chance to make a significant impact on the customer experience and drive our team's success.

Your key responsibilities will include:

- Contributing to customer and retailer-focused activities that cover the day-to-day management and operations of the Centre and excellent everyday presentation
- Building strong relationships with Centre retail staff, customers and community and government stakeholders
- Identifying areas of strategic opportunity in relation to retailers, customers and broader centre performance, creating short and long-term roadmaps that contributes to improved retailer and Centre performance
- Acting as a change advocate, initiating and supporting new programs that impact the retailer and customer experience and overall business performance
- Resolving issues and influencing internal stakeholders to deliver the best outcomes for the customer and business partners
- Dealing with Centre incidents and emergencies in accordance with company procedures
- Performing all Duty Manager requirements on a rotating weekend and evening roster with the rest of the Centre Management Leadership Team

**What will set you apart from the rest?**
- Has a customer obsessed mindset who wants to deliver extraordinary experiences every day
- Embraces ambiguity and exhibits natural curiosity to navigate through complex situations
- Is well informed of the ever-evolving retail, dining and tourism landscape. Stays up to date on the latest trends across all retail categories
- Demonstrates versatility by comfortably handling both operational tasks and high-level strategic initiatives
- Exhibits strong stakeholder management skills to effectively engage and influence a diverse range of internal and external stakeholders at all levels
- Commercially savvy with the ability to identify opportunities that will increase income streams and drive overall centre performance
- An energetic people-person who enjoys interacting with customers and has the ability to achieve a level of service that consistently meets and exceeds the expectations of our customers
- Entrepreneurial in spirit with high levels of curiosity, passion and integrity

**What sets us apart from the rest?**
- A collaborative, inclusive culture
- Gender neutral parental leave - 18 weeks paid with no qualifying period.
- Life Leave - additional five days paid leave to use however you like on top of your four weeks annual leave.
- Diverse career paths - Opportunities to cross skill and develop working with over 70 different professions within the team

Our diverse and inclusive workforce is not only something we’re proud of, but something we’re committed to. We encourage and support our people to bring their ‘whole selves’ to work each and every day because we believe our differences contribute to our success and ensures a workforce that reflects the customers we serve, in the communities in which we operate. This commitment is backed by executive and employee-led working groups including LGBTI, gender equity, mental health & wellbeing, working flexibility and disability alongside other initiatives. Aboriginal and Torres Strait Islander peoples are encouraged to apply.