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Business Support and Improvement Advisor

2 months ago

Brisbane, Australia Virgin Australia Full time

**WORK TYPE**:
Full Time

**LOCATION**:
Brisbane

**JOB TYPE**:
Flight Operations

**APPLICATIONS CLOSE**:
06 Feb 2023 E. Australia Standard Time

**Business Support and Improvement Advisor**:
**Business Support and Improvement Advisor**
- Permanent full-time position based in Brisbane
- Flexible work options - combination of work from home & office
- Gain exposure to Project Delivery and Stakeholder Engagement

Hello. We’re Virgin Australia. And we’re back (in a big way).

We’re the airline that’s always done things a little differently. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.

We pride ourselves on recruiting the right people into the right roles and we’re always looking for team members in all specialties to join our crew. Virgin Australia Group team members are pretty unique, and we all have the same DNA inside us which makes us want to go one step further for our customers and each other. When we live our shared values, we can do things that most people would think impossible, and we think that’s pretty cool.

As a result, every person we come into contact with - be it our guests, customers, colleagues or the community, will feel and experience better outcomes, based on the interactions we have with them.

**What you will be doing**

The Integrated Operations Centre is a multi-functional/multi-divisional team created to coordinate, monitor, support and enable our internal customer and their resources to deliver a market leading, safe, on time, customer centric and efficient operational network.

As the Business Support and Improvement Advisor (IOC) you will support the broader IOC Leadership team with cross functional processes improvement and to drive, support and manage divisional initiatives that enable our customers and team members to deliver market leading operational performance.

The position is based in Brisbane Head Office in Southbank and, you will work closely with the Leader, Business Support and Improvement (IOC).

As a Business Support and Improvement Advisor, you will be responsible for:

- Support all IOC departments with day to day operational activity
- Create effective and intuitive Power BI dashboards to showcase divisional performance
- Champion business improvement initiatives including process and system enhancements and streamlining, automation and change activity that increases productivity and team engagement
- Coordination of operational projects, exercises and activities within IOC departments
- Support Leader Business Support and Improvement on various project delivery and management tasks

**You'll be great in this role if you**:

- Demonstrated experience working within an Airline operational department or environment
- A genuine passion for customer experience, data and continuous improvement
- Demonstrated experience working with Power BI and creation of dashboards
- Experience in communicating effectively with all levels of an organisation
- Exceptional problem solving skills coupled with the ability to prioritise multiple deadlines

**What you’ll get from us**

We’re committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to)
- Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
- Flexible working arrangements (including work hours and work from home)
- Discounts on travel insurance, car hire, accommodation and experiences worldwide
- Discounted Virgin Australia Lounge membership
- Hospitality, retail, technology, beauty services and wellness discounts
- Wellness support, including the better me digital wellbeing platform
- A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life - physical, mental, social and financial

**Equality rules**

COVID-19

The safety and security of our people, guests and operations come first. Always. That’s why we’ve put together a comprehensive ‘Mandatory COVID-19 Vaccination Policy’. In a nutshell, to work with us, you’ll need to comply with our (and the airport’s) rules and regulations. And be fully vaxxed.

**Ready to apply?**

We’re ready to hear from you.

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