Consulting Services Manager

3 weeks ago

Melbourne, Australia Axsys Full time

Hi And thanks for stopping by

We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.

We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.

**About the Team**

Sales is where it’s at. They’re the team that delivers. Every time. Their purpose is to solve the business problems and alleviate pain points of SME and Enterprise businesses. This is the frontline team that truly has an impact on our customers, daily.

**ABOUT THE ROLE**

Join us as a Consulting Services Manager and lead our team that implements our business management platform as well as provide value add services to our customers once they are live. This role will drive customer success and adoption of our platforms through exceptional services associated with onboarding, product utilisation, migration, customisation, and integrations, including third-party solutions. This role offers a unique opportunity to shape and elevate our service delivery and customer satisfaction.

**RESPONSIBILITIES**
- Develop campaigns and drive services sales with the Sales and Customer Success teams to achieve sales targets.
- Ensure quality scoping and contracting in the sales phase, setting adequate expectations for successful implementation.
- Develop and build hard-working teams, managing capacity to demand, including balancing permanent employees and external contractors, and drive cross team and cross functional collaboration.
- Transition the consulting services team in alignment with the company vision.
- Achieve key targets including revenue, margin, billable utilisation, team engagement, and customer satisfaction.
- Control financial performance and forecasting, ensuring predictability and competitiveness in the market.
- Ensure quality and satisfaction targets are met or exceeded in customer solution design and delivery.
- Coach and mentor your team, focusing on performance, competence and career development.
- Enhance customer experience through team development and training.
- Provide leadership and support to key business initiatives.

**REQUIREMENTS**
- Proven experience in building and managing consulting services within the ERP and Enterprise business software sector.
- Demonstrated ability to lead and inspire teams to achieve impactful results.
- Exceptional ability to drive customer success and adoption of technology platforms.
- Demonstrated competence in financial management, including budget development and control.
- Strong project management and governance experience.
- Strong communication skills, capable of setting and managing customer expectations successfully.
- Ability to implement continuous improvement objectives and maintain high standards of work quality.

**Our Culture & Benefits**

Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

Do your best work in a flexible work environment, right down to financial assistance to set up your home office it’s called Flexperience, and it’s designed by you and your team

Our partnership with Smiling Mind helps support the wellbeing of our team members and customers

Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment

A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more

Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution

Access to best-in-class discounts and vouchers from leading retailers, and a lot more.

We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.

  • International Sales Director

    3 weeks ago

    Melbourne, Victoria, Australia Wibit Consulting & Services (WibitCS) Full time

    Job Title:International Sales Director - Wibit Consulting & ServicesAbout the Role:We are seeking an experienced International Sales Director to drive sales efforts and strengthen channel partnerships in international markets. This is a key role for our company, and we need someone who can develop and implement effective sales strategies aligned with our...

  • Program Management Office

    2 weeks ago

    Melbourne, Victoria, Australia Seven Consulting Full time

    About the RoleSeven Consulting is seeking an experienced PMO Manager to join our team on a contract basis. This is an excellent opportunity for a talented professional to contribute to delivering high-quality PMO services.Your New CompanyAs a leading Australian project and program management consultancy, Seven Consulting has successfully delivered...

  • Service Now Consultant

    4 months ago

    Melbourne, Australia ENSOFT CONSULTING SDN BHD Full time

    Designation: ServiceNow Consultant Period : 12 months to start Work Location: Melbourne, Australia Sector : IT banking Services: Finding + Immigration(only for expats) + Payroll Budget : as per market Experience: Min 5 years in ServiceNow with CMDB & Data Modelling experience Nationality**:Australian/ PR/ WP holders** **ServiceNow CMDB...

  • Service Delivery Manager

    6 months ago

    Melbourne, Australia Slalom Consulting Full time

    **Slalom** Slalom is a purpose-driven consulting company focused on strategy, technology and business transformation. Founded in 2001, we had a simple goal - build a company where people love their work and love their life. As we continue to grow in Australia, we have a responsibility and opportunity to do good in the world. We’re committed to building...

  • Principal Environmental Consultant

    2 months ago

    Melbourne, Australia ADE Consulting Full time

    **About The Role** We are seeking an ambitious and energetic Senior or Associate level consultant who is looking to take the step up to Principal. You will have a well-established career in environmental consultancy, preferably a solid professional network in Victoria and are looking for the next big challenge in your career. You would be a highly...

  • Environmental Consultant

    6 months ago

    Port Melbourne, Australia ADE Consulting Full time

    **About The Role** We are seeking an ambitious and energetic experienced Environmental Consultant, looking for the next big challenge for their career. Someone to deliver high quality project outputs within the ADE Victorian Environment Team. The exciting elements of this role include the following: - Helping solve complex soil and groundwater issues for...

  • Client Services Manager

    3 months ago

    Melbourne, Australia Anton Murray Consulting Full time

    MelbourneInvestment BankingContract or TemporaryOur client is a global financial institution seeking a CSM – Asset Services Manager on a 9 – 12-month contract in their Melbourne office. Scope of Work:The Client Services Manager will play a key role in supporting all aspects of managing the administrative and relationship needs of the firms...

  • Graduate Environmental Consultant

    8 months ago

    Melbourne, Australia ADE Consulting Full time

    **About us** ADE Consulting Group offers high calibre environmental consultants, occupational hygienists and geotechnical engineers to provide a wide range of services, including: contamination assessments and remediation, air and water quality assessments, occupational health and safety services including asbestos, mould and hazardous materials surveys,...

  • Transformation Consultant

    3 weeks ago

    Melbourne, Victoria, Australia Seven Consulting Full time

    About Seven ConsultingEstablished in 2002, Seven Consulting is a leading provider of program delivery services in Australia. Our team has delivered numerous large-scale, complex IT-enabled business transformation projects for top companies across the country.We are proud to offer a collaborative and inclusive work environment that fosters growth and...

  • Financial Services Manager

    2 weeks ago

    Melbourne, Victoria, Australia Mane Consulting Full time

    About the OrganisationMane Consulting is a rapidly growing, Melbourne-based accounting firm with a strong reputation for providing expert services in business advisory, audit, tax, superannuation, and more.The firm has a global presence and extensive industry expertise, committed to delivering tailored solutions that help businesses thrive locally and...

  • Graduate Environmental Consultant

    3 weeks ago

    Port Melbourne, Australia ADE Consulting Full time

    **About The Role** We are looking for the next generation of ADE environmental consultants or technicians, who wish to learn and grow in our business while working alongside our highly experienced environmental team. We will offer you comprehensive support and ongoing growth opportunities. Your role will include: Working closely with our Project Managers...

  • Graduate Environmental Consultant

    2 months ago

    Port Melbourne, Australia ADE Consulting Full time

    **About the role**: We are looking for the next generation of ADE environmental consultants or technicians, who wish to learn and grow in our business while working alongside our highly experienced environmental team. We will offer you comprehensive support and ongoing growth opportunities. Your role will include: Working closely with our Project Managers...

  • Strategic Asset Management Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Anton Murray Consulting Full time

    Melbourne-based asset management firm seeks an experienced professional to support projects within the Performance Analytics team. This is a 12-month contract position with a high daily rate.Key Responsibilities:To provide business and technical analysis, research and information collation, and documentation capabilitiesTo work closely with the Manager, P&A...

  • Sales & Design Consultant

    6 months ago

    Melbourne, Australia Vendito Consulting Full time

    Sector- Architecture & Design - Job type- Full Time - Contact- 0481 613 268- Location- Melbourne - Salary- 85k/year - 150k/year - Reference Job Title: Sales & Design Consultant Company: Leading retailer of luxury Italian kitchens, wardrobes, and loose furniture Location: Melbourne, Richmond Showroom Position Type: Full-time $85k - $100k + Super +...

  • Consultant Audio-visual

    6 months ago

    Melbourne, Australia Roc Consulting Full time

    Join a well known Integrator within the Commercial AV Industry - Highly competitive salary and a great OTE - Well structured business & Industry known teammates - **$120K - $130K + Super + Bonuses**: - **National AV Integrator**: - **Melbourne CBD Location** **Company** This company is a national business with its head office in the inner suburbs of the...

  • Asset Services Manager

    1 month ago

    Melbourne, Victoria, Australia Anton Murray Consulting Full time

    Job Title: Client Services ManagerAbout the Role:The Client Services Manager will play a key role in supporting all aspects of managing the administrative and relationship needs of the firm's institutional trust clients. You will respond to institutional client inquiries and coordinate client activities.Key Responsibilities:• Acts as key consultant to...

  • Senior Technical Consultant

    3 weeks ago

    Melbourne, Victoria, Australia EMM Consulting Full time

    About EMM ConsultingAt EMM Consulting, we believe in creating a sustainable future for our clients and the community. As an employee-owned environmental consultancy, we operate from nine offices across Australia and Canada.We're committed to helping our clients make a positive impact on the environment, while also providing opportunities for career growth...

  • Consulting Services Manager

    3 weeks ago

    Melbourne, Australia MYOB Full time

    Hi! And thanks for stopping by! We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to...

  • Sales Consultant

    6 months ago

    Melbourne, Australia Vendito Consulting Full time

    Sector- Architecture & Design - Job type- Full Time - Contact- 0481 613 268- Location- Melbourne - Salary- 85k/year - 190k/year - Reference Work for one of Australia's most desired contemporary furniture companies. Providing their beautifully designed products to architects and interior designers nationwide. The company customises, imports and manufactures...

  • Change Management Consultant

    8 months ago

    Melbourne, Australia Davidson Group Services Full time

    **Davidson Technology have teamed up with an innovative, community lead Australian financial institution to help them find their next Change Management Consultant!** This is a full-time permanent role base out of Melbourne, and as such full working rights will be required (PR/Citizenship). Working in a hybrid model, you will join a collaborative team and...