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IT Change Coordinator

1 month ago

Canberra, Australia Etainsolutions Full time

Open To:
**Australian Citizens with Baseline Security Clearance**

**Location**:
**Canberra ACT**

**The Role**

As the Change and Release Management coordinator, you will provide support to the Change team and Change Managers, facilitating change risk analysis and communication across a multi-vendor environment.

**Responsibilities**:

- Assess and review IT outages and communicate their system impacts to stakeholders.
- Provide input to the planning, coordination and deployment of changes scheduled either daily, weekly or on a monthly basis.
- Liaise with business and IT partners on release scheduling and communication of progress.
- Ensure quality and technical assurance across change or release management processes.
- Prepare and manage release task schedules
- Provide technical and professional advice and guidance on deployment processes, to senior management and other staff.
- Assist in the development and maintenance of business deployment and communication readiness plans.
- Manage or escalate risks and issues that may impact release schedules.
- Work collaboratively, consult and share information with own team and actively engage in knowledge transfer to achieve the work area and team objectives

**Mandatory Skills**
- Demonstrated experience in IT change and release management practices.
- Foundation Certificate in ITIL v3 or V4 (desirable) or other best practice Change & Release Management methodologies.
- Strong communication and stakeholder management skills.
- Excellent time management skills
- Familiarity with operating in an agile delivery environment.