Product Manager

1 month ago

Sydney, Australia Container Exchange Services Full time

**Introduction**:
About CES

We believe there is a better way to recycle that positively impacts individuals, communities, and the environment. Our mission is to increase recycling rates, rid the world of drink container litter, and empower community participation in an accredited circular economy.

We provide services and technology to enable the circular lifecycle of a drink container, from purchase to collection, through to recycling and remanufacturing. Our services include IT technology, payments, brand experience, customer support, and materials trading.

Container Exchange Services (CES) is a joint venture between Coca-Cola Europacific Partners and Lion that was established to provide scalable and sustainable solutions for Container Deposit Schemes (CDS) in Australia and around the World. We power one of Australia’s largest recycling programs: Containers for Change.

As an organisation, we are in our fifth successful year of operation having grown rapidly in revenue and people. The business is undergoing massive growth through our existing recycling schemes and expanding into new states.

**Description**:
The Role

As our Product Manager (Platform) you will be responsible for setting the direction of the Product and ensuring your squad of developers deliver maximum user value. You will be at the forefront of delivering our Target Architecture, creating solutions and services that underpin our Product Offering to serve our Customers and internal teams. Current work includes Microservice Authentication, Approval workflows and Payment Engines.

You’ll work across all phases of product from concept to production including training and L2 product support as required. You will partner with customer stakeholders, CES management and key customer users to understand the current challenges and opportunities and create new solutions.

You will be expected to allocate resources within your product area to support strategic goals, deliver on time and on budget and prioritize work based on value (i.e., financials, risk, strategic opportunities). You will work with Engineering and across other Product squads to successfully deliver change.

**Key Responsibilities**:
Understand the wider Product Vision and develop a Product Strategy and long term roadmap to deliver it, underpinned by your understanding of current and future client needs and the broader market.
Define and refine work with a focus on user value even in high ambiguity situations. Translate this value into Initiatives, Epics, stories and tasks for ready for build.
Proactively give visibility of progress and tackle issues, risks and blockers
Continuously be refining, prioritising and communicating about the work of the squad and the future roadmap
Manage time, scope and budget (/effort) for delivery and keep delivery on track
Define outcomes of success and work with the team to translate these into their work including leading and lagging indicators
Build effective relationships and drive collaboration across teams and business and client stakeholders
Lead the creation and management of artefacts (such as Canvases, RAG reports) that are key parts of the IT Delivery Model and governance
Work with the Technical Lead and Scrum Master to create a healthy, agile squad capable of delivering high quality, business-critical product that serves the needs of the users

**Skills and Experiences**:
**About You**:
**You’re an experienced, hands-on digital product manager with**:

- A passion for solving problems and delivering value through digital products and services
- Preference for agile but a pragmatism that knows when waterfall is needed
- Product consulting or business partnering experience developing system or product roadmaps within B2B and customer domains (payments experience an advantage but not required)
- Experience delivering custom developed solutions, including UX, process definition and metric led design and development.
- Commercial delivery experience - ideally having worked for a systems implementor
- Excellent written and verbal communication skills
- Relevant Product, Project and Agile Certification or training, including experience with Jira and Confluence
- Demonstrated ability to develop and inspire a team of people - particularly those who are not direct line reports
- An exceptional ability to engage and communicate with stakeholders
- Strong ability to run workshops with clients and users for strategy, planning and design
- Strong ability in building systems, experimentation and performance metrics
- Creative thinking with a product solution mindset & exceptional problem-solving and critical thinking skills

Why work with us?
- You will have a real opportunity to shape the scope and future of the Platform product area
- You’ll have the opportunity to grow and learn about our different domains and technologies
- We are an IT-led organisation, with a high performing team working for purpose - what we do positively impacts com

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