Associate Servicenow Administrator

**Job no**: OCREQ0023000

**Employment type**: Full Time

**Location**: Canberra, Sydney, Richmond, Darwin, Brisbane, Cairns, Adelaide, Melbourne, Perth, Bunbury, Fremantle, Karratha

**Categories**: Database Development & Administration, Other, Service Management

Are you a skilled and motivated individual looking for an exciting opportunity in the field of ServiceNow administration? Join our team as an Associate ServiceNow Administrator and become an integral part of our dynamic service management team. We are seeking an Australian citizen to fill this role and contribute to the growth of our organization.

**Role and Responsibilities**:
As an Associate ServiceNow Administrator, you will play a crucial role in supporting and maintaining our ServiceNow platform, ensuring seamless operations and exceptional service delivery.

**Your responsibilities will include**:

- Performing system administration and maintenance tasks such as health and security checks, cloning, patching, license reporting, user and group management, and data imports.
- Collaborating on supervised development projects, including enhancements and minor configuration, adhering to Kinetic IT standards and methodologies.
- Building and developing service catalogues to facilitate efficient service requests and delivery.
- Creating insightful reports and dashboards to provide stakeholders with actionable insights.
- Managing incidents, problems, changes, and requests within the ServiceNow platform.
- Educating platform users on the functionalities of the ServiceNow platform to maximize its utilization.
- Participating in update set deployment using Kinetic IT methodologies to ensure smooth transitions.
- Conducting thorough system, functional, and automated testing to maintain platform reliability.
- Curating and maintaining the ServiceNow knowledge base content for easy access to information.
- Escalating and managing issues promptly and effectively when required.
- Identifying and registering deployment records for accurate tracking.
- Actively seeking opportunities for process improvements and innovative solutions.
- Collaborating with account and customer teams to engage stakeholders effectively.
- Embracing Crew Universal Behaviours to foster a positive and collaborative work environment.

**To excel in this role, you should possess the following qualifications and skills**:

- Australian citizenship is a mandatory requirement.
- Demonstrated experience in ServiceNow system administration and maintenance.
- Proficiency in developing and configuring ServiceNow, particularly in the areas of catalog building, report creation, and dashboard development.
- Strong problem-solving abilities and the capability to manage incidents, problems, changes, and requests.
- Effective communication skills to educate platform users and engage with stakeholders.
- An attitude of continuous learning and a willingness to expand your expertise beyond ITSM.
- Initiative to identify areas for improvement and implement enhancements.
- Ability to work collaboratively and adapt to suggestions, coaching, and guidance.
- A proactive approach to identifying opportunities within delivery engagements.
- Strong attention to detail and commitment to maintaining accurate records.
- Excellent organizational and time management skills.
- Previous experience in a similar role will be advantageous.

**Why Join Us**:
At Kinetic IT, we are committed to providing a challenging and rewarding work environment. As an Associate ServiceNow Administrator, you will have the opportunity to contribute to meaningful projects, grow your skills, and work alongside a team of dedicated professionals.

**Application Process**:
**Advertised**: 22 Aug 2023 W. Australia Standard Time
**Applications close**: 30 Sep 2023 W. Australia Standard Time