Customer Service Manager
3 months ago
**About the Home**
Bupa Mosman is a modern care home set in a leafy suburb on Sydney’s Lower North Shore, 20 minutes from Sydney's CBD. It is close to the local community and Balmoral beach with neighbouring medical centre, shopping village, restaurants, cafes, parks and transport links. It consists of 64 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.
**Benefits of Bupa**
- Supportive, collaborative, and caring team culture
- Continual learning and development opportunities
- Flexible working shifts and arrangements
- Relocation and accommodation assistance available
- Internal transfers across our care homes
- Discounts on Bupa products - Healthcare, Optical, Dental & other retail partners
- A ‘People First’ wellness program - SMILE
**About the Role**
As Customer Service Manager you will lead a customer centric administration team within the Care Home. You will be required to actively perform the role of the Care Home Customer Service Consultant, alongside the team to ensure consistent customer service across all three core focus areas:
**_ This is a full-time permanent role paying between $36.00 and $42.00 ph _**_+ super depending on experience_**
**Resident Placement**
Administer and lead the resident placement journey, through:
- Actively engaging and seeking referral partnerships within the community.
- Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home.
- Key lead in handling enquiries and coordinating admissions.
- Maintenance of the respite management program.
- Generation of resident agreements and associated documentation.
**Employee Service**
Support and oversee the Care home employee experience, through:
- Administering rosters in accordance with requirements as set out in the respective Enterprise Agreement (EA), budgets and workforce optimisation guidelines.
- Actively manage employee leave, both planned and unplanned.
**Reception**
Deliver a consistent and welcoming first impression to the Care Home, through:
- Delivering a customer centric approach.
- Leading continuous improvement activities associated with the Care Home customer experience.
- Engaging with residents and employees to seek and review all feedback and act accordingly to resolve any issues.
- Effectively lead the customer and administrative experience function of the Care Home, ensuring customer service is delivered to the highest of standards.
- Directly manage all Care Home Customer Consultants.
**Skills and Experience**
- Certificate IV in Business Administration is essential. Degree in related field i.e. Business / Commerce is desirable.
- Previous work experience in an administration and customer focused role in a service related industry is essential.
- Experience in rostering and the use of Kronos or payroll systems is desirable
- Previous experience in an aged care or retirement living sales environment is desirable
- Able to work autonomously and effectively prioritise the work of themselves and others within established policies, guidelines, and procedures.
- Effective time management and organisational skills
- Strong problem-solving abilities.
- Excellent communication and interpersonal skills
Our people reflect the diversity of our community. At Bupa, your wellbeing, identity, and own story is respected and valued.
-
Customer Service Representative
1 week ago
Mosman, Australia Club Pilates Mosman Full time**Club Pilates Mosman: Hiring “Customer Service Representative”** We are looking for an experienced, highly motivated Customer Service Membership Manager for our brand-new Club Pilates Studio in Mosman. This is an opportunity to join the largest network of Pilates studios in the world and to help shape the culture of our community focused studio that...
-
Customer Service Advisor
3 days ago
Mosman, Australia St.George Full time**Join a supportive team in our Mosman Branch**: - **Permanent full time position hours per week**: - **Customer service role working with the local community **How will I help?** You’ll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs and...
-
Customer Service Specialist
3 months ago
Mosman, Australia Westpac Banking Corporation Full timeCustomer Service Specialist - **Join our fabulous banking team in Mosman**: - **Full time position available**: - **Keep taking your career up a notch** **How will I help?** You'll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs and circumstances...
-
Assistant Customer Service Manager
7 months ago
Mosman, Australia Group Transformation Full time**Assistant Customer Service Manager | Metro Are you passionate about fresh food, retail and leading a team that brings the ultimate convenience to customers on the go? **About Us** Our aim at Metro is to deliver a shopping experience that satisfies a modern, on-the-go lifestyle. We know that when you're on the run it is hard to eat well all the time, that...
-
Customer Service Specialist
3 months ago
Mosman, Australia St.George Full time**Join our fabulous banking team in Mosman**: - **Full time position available**: - **Keep taking your career up a notch **How will I help?** You’ll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs and circumstances - and delivering a tailored...
-
Customer Service Specialist
2 days ago
Mosman, Australia St.George Full timeJoin the St. George team in Mosman - Full-time position (38 hours per week) - Strong customer service experience essential **How will I help?** You’ll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs and circumstances - and delivering a tailored...
-
Customer Service Advisor
9 months ago
Mosman, Australia St.George Full time**Join a supportive team in our Mosman**: - **Permanent full time opportunity**: - **Customer service role working with the local community** **How will I help?** You’ll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs and circumstances - and...
-
Customer Service Advisor
2 days ago
Mosman, Australia St.George Full timeJoin our fabulous team at our Mosman branch - Full-time position (38 hours per week) - Keep taking your career up a notch **How will I help?** You’ll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs and circumstances - and delivering a tailored...
-
Wellness Clinic Customer Service Attendant
2 months ago
Mosman, Australia Tsavo Wellness Full time**About Us** Tsavo Wellness in Mosman has a deep passion for health and is a leader in innovative wellness, providing our guests with the latest bio-hacking services for both body and mind. With special spaces dedicated to wellness, recovery, and anti-aging our sanctuary is an inviting space for our members to reduce stress, revitalise their energy, and...
-
Customer Assistant
7 days ago
Mosman, Australia Spare Staff Full time**Spare Staff **is hiring **Customer Assistant** for **Dan murphy's Mosman** **Customer Assistant | Dan Murphy’s** Deliver a world-leading customer experience with an iconic Aussie brand - Exciting customer-facing opportunity - Dynamic and motivated team - Competitive hourly rate with amazing team benefits **About Dan Murphy’s** In 1952, an ambitious...
-
Service Workshop Controller
7 months ago
Mosman, Australia North Shore Automotive Full time**Mercedes-Benz North Shore** is proud to be recognised as the only Mercedes-Benz Retailer in NSW to be awarded as a Mercedes Benz Australia Circle of Excellence member for three consecutive years. Our showrooms at Mosman and Chatswood along with our stand-alone state of the art Service Centre at Artarmon have been looking after the needs of our customers on...
-
Cafe Manager
7 months ago
Mosman, Australia FI pty ltd Full time**About The Role** We are a cute and cosy cafe in Mosman, with a small friendly team and wonderful customers! We're looking for a cafe manager who can manage the day-to-day, look after our team and lead the way in providing exceptional customer service. Our owner pops in throughout the week, but the responsibility of the cafe is all yours.. In the role of...
-
Guest Services Coordinator
7 months ago
Mosman, Australia Land's Edge Foundation Full timeExperience a hospitality role like no other, just 250 metres from Clifton Gardens beach - imagine relaxing with a swim after your shift during summer days! Join the Land’s Edge Foundation team as a Guest Services Coordinator at our Harbour Lodge in the picturesque Chowder Bay (Mosman), NSW. This is ideal for residents of the nearby suburbs with easy access...
-
Clinic Manager
2 days ago
Mosman, Australia National Salon & Spa Recruitment Full time**Clinic Manager** **About Us** **City Cave Float & Wellness Centre** aims to build healthier communities through services that support the mental and physical wellbeing of our clients through float therapy, infrared saunas, and massage services. The brand is on the fast track to success as it is the fastest growing health and wellness brand in the...
-
Village Manager
4 months ago
Mosman, Australia Aveo Full time**Role overview**: Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine...
-
Community Manager
2 months ago
Mosman, Australia Aveo Full time**Role overview**: Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine...
-
Business Manager
7 months ago
Mosman, Australia Balmoral Medical Practice Full time**About the business** Balmoral Medical Practice is a 7 doctor + 2 nurse + 5 receptionist, expanding private practice in Mosman. **The Role** To manage the efficient running of the medical practice and provides support to Health Care Professionals. Great opportunity to support close knits teams and doctors who are proud of the service they provide to...
-
Store Manager
1 day ago
Mosman, Australia Bianca Spender Full timeBianca Spender is looking for an experienced styling professional to join the management team in Mosman. Our brand is looking for an enthusiastic and experienced sales professional who has demonstrated the ability to achieve sales targets, build customer relationships, has an eye for sophisticated style and can manage the daily operations and...
-
Bar Manager
8 months ago
Mosman, Australia JRM Hospitality Full timeWe are currently working with a fantastic hospitality group looking for a Bar Manager to lead the way in one of their North Sydney Venues. You'll be responsible for creating and managing the drinks menu and cocktail list, over see the main dingin room and the adjoining Gin and Whiskey Bar. **The role**: - Lead, train and motivate the bar team, bringing...
-
Assistant Centre Manager
7 months ago
Mosman, Australia National Salon & Spa Recruitment Full time**Assistant Centre Manager** **About Us** **City Cave Float & Wellness Centre** aims to build healthier communities through services that support the mental and physical wellbeing of our clients through float therapy, infrared saunas, and massage services. The brand is on the fast track to success as it is the fastest growing health and wellness brand in...