Program Change Lead

1 week ago

Parkville, Australia University of Melbourne Full time

**Job no**: 0062341
**Location**: Parkville
**Role type**: Full-time / Fixed term to Dec 2025
**Department**: Operational Performance Group, Change Practice
**Salary**: Senior Manager 1 - Salary guide low $200K package
- Student and Scholarly Services Transformation Program (SSTP)
- Revolutionise our ways of working
- People Centric Change - Proven stakeholder management and stakeholder coaching.

The University of Melbourne would like to acknowledge and pay respect to the Traditional Owners of the lands upon which our campuses are situated.

About your New Team: Operational Performance Group (OPG), Change Practice.

The OPG Change Practice sits within Operational Performance Group, which is a centre of excellence in business transformation, driving improved operational efficiency, effectiveness and experiences across the University.

The OPG Change Practice provides services to support transformational and enabling work as well as good practice change management and communication.

**Program Background: Student and Scholarly Services Transformation Program**

Student and Scholarly Services (SASS) provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.

The Student Services Transformation Program (SSTP) aims to deliver a world class student experience that is personalised, holistic and continuously improving. It is closely aligned to three of the University’s commitments under the Advancing Students and Education Strategy:

- Improve contact channels and self-help information.
- Accelerate the roll-out and use of technology platforms and integrations.
- Support SASS staff to excel by providing job security, career pathways and professional development.

As the **Program Change Lead**, you're the architect of transformation, crafting strategies and driving the execution of change and communication initiatives within SASS and beyond.

Your mission? To revolutionize the way we work, leaving a university-wide impact by seamlessly integrating new practices and ensuring everyone's on board. You'll be the driving force behind setting and maintaining the program's change strategy, offering leadership in communication, training, stakeholder engagement, and organizational readiness analysis.

Your role is pivotal in guiding the team through the complexities of transformation, facilitating senior-level discussions, coaching managers, and ensuring all change management deliverables are not just met, but exceeded.

In the heart of the Student Services Transformation program, you're the maestro orchestrating the symphony of change. Your strategy sets the stage for innovation, fostering an environment where new ways of working flourish to meet the evolving needs of our students.

With your leadership, the program's change, communication, and training activities become more than just tasks—they become pillars of success. You'll be at the forefront, shaping the narrative, assessing impacts, and crafting engaging communications to drive adoption. Your role isn't just about managing change; it's about leading a transformative journey that empowers every member of the team to thrive in a dynamic landscape.

For a more detailed outline of the scope and responsibilities of this role please refer to the attached.

**This role requires current valid working rights for Australia.**

**About You**

To thrive as the Program Change Lead, you should bring substantial dynamic change management experience, leading large -scale and complex transformational change programs.

Your toolkit should include a deep understanding of stakeholder management, strategic planning, and delivering impactful change activities. You'll need to have led transformations in fast-paced environments, demonstrating your knack for navigating diverse stakeholder landscapes and managing risks with finesse.

Showcasing a flair for contemporary methodologies, coupled with a talent for strategic advice and exceptional client service, will set you apart.

Your ability to craft compelling communication strategies and work both independently and collaboratively in agile settings will be key. Ultimately, embodying our values of service excellence, proactive ownership, and collaborative spirit will drive your success in this role.

**To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check.**

**About the University of Melbourne**
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

**Benefits of Working with Us**

**Be Yourself**
We value the unique backgrounds, experiences and contribut

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