Junior Client Manager

2 weeks ago

Sydney, Australia Telum Media Full time

**What you will do**:

- Support the client management team to execute a regular programme of client check-ins and manage assigned clients to ensure maximum client retention rates through administrative, and occasionally direct, client management against set target.
- Execute an effective onboarding programme for new clients where needed.
- Work closely with the Client Manager, Australia and Group Head of Clients on client engagement and strategy where needed.
- Be the go-to person to take on clients for a short period of time in case of leave, departure and any other unforeseen circumstances in coordination with the Client Manager, Australia.
- Maintain the company CRM, client and PR database to the highest standard about client activities and PR / Corporate information.
- Identify customers’ needs and wants in terms of the Telum product.
- Ensure clients are aware of Telum’s features & functionality.
- Have responsibility for an ongoing client training programme and undertake client trainings.
- Assist with developing an ongoing client event series.
- Examine client usage data to maintain and grow existing accounts.
- Build long-term relationships with key clients and the PR industry in order to build and maintain existing accounts.
- Work with the Customer Support team to ensure quality of all client interactions.
- Occasionally work on the customer service platform to better understand the client experience.

**What we’re looking for**:

- Degree educated or equivalent experience
- Creativity and innovation skills.
- Public speaking.
- Have in-depth understanding of the PR market.
- Hands-on experience with CRM platforms.
- Ability to work well with others.
- Drive to excel and go beyond.
- Strong project management skills.
- Excellent communication and negotiation skills.
- Interpersonal skills.
- Ability to build relationships with clients.
- An organized approach to work.
- Attention to detail.
- Problem-solving aptitude.
- A customer-oriented mindset.
- Ability to work in a fast-paced environment.
- Strong work ethic.

**What we offer**:

- A comprehensive training and development programme to support your career progression
- A hybrid working environment
- Annual leave: 20 days
- Company social events

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