Student and Academic Service Officer
2 months ago
**About the role**
The Student and Academic Services Officer is responsible for providing high quality administrative and academic support within Griffith College across a broad range of functions throughout the full student lifecycle. This is an exciting and diverse role supporting student engagement, student success and student retention, supporting key areas across Griffith College.
This is an ongoing Part-time position 4 days per week.
**General administrative management and support**
- Assist with facilities management (as appropriate)
- Manage timetabling, invigilation, quality and conduct of examinations
- Maintain accuracy of student records and cleanse data for regulatory reporting
- Provide assistance and support to casual teaching staff such as payroll
- Assist with managing the diaries of the Directors, including scheduling meeting appointments
**Student progression and records management**
- Coordinate operational functions across the student lifecycle such as enrolment through to graduation
- Process students’ variations to enrolment and maintain accuracy of data and associated regulatory reporting
- Undertake student monitoring duties including retention and performance calls
- Manage administration and reporting of student course and graduate satisfaction surveys and course and teaching evaluations
- Process results, changes to grades, exclusions, probation, awards, merit scholarships
- Assist with the coordination and planning of orientation and graduation ceremonies
**Staff/Student support**
- Process student requests for ID cards, documentation and transcripts
- Assist with ordering and supply of texts and recommended readings on booklist
- Coordinate moderation and benchmarking processes across nominated programs with internal and external stakeholders
- Provide advice to students relating to programs/courses, academic policies and procedures, program progression, miscellaneous study, transition to University and other student academic matters
- Provide administrative and secretarial support to various academic and student committees
- Develop and maintain strong and effective relationships with staff, students and key stakeholders
**Qualifications and Selection Criteria**
- Degree or professional equivalent experience (preferred)
- An ability to provide excellent service to staff, students and key stakeholders
- Demonstrated ability to meet deadlines and deal with competing priorities
- Excellent attention to detail, including proofreading and editing skills
- Ability to independently resolve routine problems and issues
- Sense of responsibility and commitment to higher education
- IT literacy (e.g. student information system or database, or customer relationship management systems) and experience
- Excellent communication skills, both written and verbal
- Work experience in higher education sector, preferably in a commercial setting
**What we can offer you**
- Flexible working arrangements
- A fun and supportive team environment
- First class modern facilities
- Career progression and development pathways
- Collegial and collaborative environment with the aim of academic excellence
**About Us**
Navitas is a leading global education provider that has helped generations of learners transform their lives through education. We create life-changing opportunities to learn by delivering an extensive range of educational services to over 70,000 aspirational students across our global network each year.
**Diversity and Inclusion**
Navitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients.
**How to apply**
Applications close on 26th May 2023 at 11:59pm however, we reserve the right to progress or confirm applicants prior to close date. Applications received after the close date may be considered pending the recruitment process.
**Extra information
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