See more Collapse

Aps5 & 6 Complaints Officer - Ministerial and

1 month ago

Broadmeadows, Australia DFP Recruitment Services Full time

**Job description**:
**The Opportunity**
***
On behalf of a Federal Government Agency we are looking for APS5 and 6 Complaints Officers to join the Ministerial and Parliamentary team based in Broadmeadows or Geelong. The role will be 12 months, working 37.5 hours per week, paying $55.24per hour for APS5 and $60.26 per hour for APS6 plus super.

The team are responsible for handling resolution of reviews and complaints working directly with participants, providers, internal and external stakeholders.

***
**Responsibilities may include but are not limited to;**
- Leading and supporting team members to effectively manage complaints within expected timeframes.
- Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
- Managing escalated complaints and ensuring strict deadlines are met.
- Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
- Managing and Coordinating correspondence, briefing, and reporting functions for the Complaints Team.
- Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch’s strategic objectives.

**To be successful you will demonstrate;**
- Previous experience working at MP Office in a complaints or compliance role
- Resilient, flexible, organised, attention to detail, empathetic, high analytical skills,
- Proficient in word and Excel, ability to work proactively, ability to work autonomously and as part of a team.
- Ability to manage a high caseload of work, meet deadlines and prioritise work in line with risk and complaint due dates.
- Participant/Complainants phone contact is mandatory.
- Disability, community services, complaints management would be advantageous.

**To Apply**
***
As this role is within the Federal Government, applicants are required to hold Australian Citizenship in order to be considered.

If you are interested in this role, please APPLY NOW or call DFP Recruitment on 03 8632 9900.

We have other current jobs related to this field that you can find below

  • Aps5 & 6 Complaints Officer - Ministerial and

    1 week ago

    Broadmeadows, Victoria, Australia DFP Recruitment Services Full time

    Job description:The Opportunity***On behalf of a Federal Government Agency we are looking for APS5 and 6 Complaints Officers to join the Ministerial and Parliamentary team based in Broadmeadows or Geelong. The role will be 12 months, working 37.5 hours per week, paying $55.24per hour for APS5 and $60.26 per hour for APS6 plus super.The team are responsible...

  • Complaints Management Complaints Officers

    2 months ago

    Broadmeadows, Australia Chandler Macleod Full time

    **Location*** - Broadmeadows, Victoria - **Category*** - Office Support - **Salary** - $ AUD - $ AUD Hourly - **Posted** - 01-May-2024 - **Work type** - Casual/Temp - **Contact** - Sarah Weekly - **Reference** - BH-160115-6 - **About the company**: As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track...

  • Complaints Management Complaints Officers

    2 days ago

    Broadmeadows, Australia Chandler Macleod Full time

    **Location*** - Broadmeadows, Victoria - **Category*** - Office Support - **Salary** - $ AUD - $ AUD Hourly - **Posted** - 01-May-2024 - **Work type** - Casual/Temp - **Contact** - Sarah Weekly - **Reference** - BH-160115-6 - **About the company**: As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track...

  • Aps5 & 6 Complaints Officer - Complaints Management

    4 days ago

    Broadmeadows, Australia DFP Recruitment Services Full time

    **Job description**: **The Opportunity** *** On behalf of a Federal Government Agency we are looking for APS5 and 6 Complaints Officers to join the Internal Review and Complaints team based in Broadmeadows or Geelong. The role will be 12 months, working 37.5 hours per week, paying $55.24per hour for APS5 and $60.26 per hour for APS6 plus super. The team are...

  • Aps5 & 6 Complaints Officer - Complaints Management

    1 week ago

    Broadmeadows, Victoria, Australia DFP Recruitment Services Full time

    Job description:The Opportunity***On behalf of a Federal Government Agency we are looking for APS5 and 6 Complaints Officers to join the Internal Review and Complaints team based in Broadmeadows or Geelong. The role will be 12 months, working 37.5 hours per week, paying $55.24per hour for APS5 and $60.26 per hour for APS6 plus super.The team are responsible...

  • Aps5 Complaints Officer

    2 weeks ago

    Broadmeadows, Australia Chandler Macleod Full time

    **Location*** - Broadmeadows, Victoria - **Category*** - Health - **Salary** - $55.24 AUD - $55.24 AUD Hourly - **Posted** - 22-Feb-2024 - **Work type** - Casual/Temp - **Contact** - Teresa Zanatta - **Reference** - BH-157498 - **MANDATORY: AUSTRALIAN CITIZEN required to work within Federal Government** **APPLICATIONS CLOSE: 3pm Wednesday 6th of March...

  • Aps5 Complaints Officer

    1 week ago

    Broadmeadows, Victoria, Australia Chandler Macleod Full time

    Location***- Broadmeadows, VictoriaCategory***- Office SupportSalary- $55.24 AUD - $55.24 AUD HourlyPosted 14Nov2023Work type ContractContact John ToddReference BH153943About the company:A great opportunity for an experienced complaints officer or case management expert to join a busyFederal Government Agency in their offices inBroadmeadows orGeelong as...

  • Aps5 Complaints Officer

    2 weeks ago

    Broadmeadows, Australia DFP Recruitment Services Full time

    **Job description**: **The Opportunity** *** On behalf of a Federal Government Agency we are looking for APS5 Complaints Officers to join the Internal Review and Complaints team based in Broadmeadows or Geelong. The role will be 12 months, working 37.5 hours per week, paying $55.24 per hour plus super. The team are responsible for handling resolution of...

  • Aps5 Complaints Officer

    1 week ago

    Broadmeadows, Victoria, Australia DFP Recruitment Services Full time

    Job description:The Opportunity***On behalf of a Federal Government Agency we are looking for APS5 Complaints Officers to join the Internal Review and Complaints team based in Broadmeadows or Geelong. The role will be 12 months, working 37.5 hours per week, paying $55.24 per hour plus super.The team are responsible for handling resolution of reviews and...

  • Aps5 Complaints Officer

    3 weeks ago

    Broadmeadows, Australia Chandler Macleod Full time

    **About the Organization**: This leading Federal government agency supports Australian’s in achieving their goals and supporting them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across...

  • Aps5 Complaints Officer

    3 weeks ago

    Broadmeadows, Australia Chandler Macleod Full time

    **About the Organization**: This leading Federal government agency supports Australian’s in achieving their goals and supporting them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across...

  • Complaints Management Complaints Officers

    3 weeks ago

    Broadmeadows, Australia Chandler Macleod Full time

    **Location*** - Broadmeadows, Victoria - **Category*** - Office Support - **Salary** - $43 AUD - $55 AUD Hourly - **Posted** - 11-Apr-2024 - **Work type** - Contract - **Contact** - Zoe Eagles - **Reference** - BH-159547 - **Federal Government opportunity open to NSW Charlestown, VIC Broadmeadows, Geelong, QLD Brisbane.** - **12-month contract with the...

  • Complaints Management Complaints Officers

    2 months ago

    Broadmeadows, Australia Chandler Macleod Full time

    **Location*** - Broadmeadows, Victoria - **Category*** - Office Support - **Salary** - $ AUD - $ AUD Hourly - **Posted** - 01-May-2024 - **Work type** - Casual/Temp - **Contact** - Zoe Eagles - **Reference** - BH-160115-2 - **Federal Government opportunity open to Broadmeadows or Geelong.** - **12-month contract with the possibility of extension**: - **APS5...

  • Complaints Management Complaints Officers

    3 days ago

    Broadmeadows, Australia Chandler Macleod Full time

    **Location*** - Broadmeadows, Victoria - **Category*** - Office Support - **Salary** - $ AUD - $ AUD Hourly - **Posted** - 30-Apr-2024 - **Work type** - Casual/Temp - **Contact** - Zoe Eagles - **Reference** - BH-160115-2 - **Federal Government opportunity open to Broadmeadows or Geelong.** - **12-month contract with the possibility of extension**: - **APS5...

  • Complaints Management Complaints Officers

    2 days ago

    Broadmeadows, Australia Chandler Macleod Full time

    **Location*** - Broadmeadows, Victoria - **Category*** - Office Support - **Salary** - $ AUD - $ AUD Hourly - **Posted** - 01-May-2024 - **Work type** - Casual/Temp - **Contact** - Zoe Eagles - **Reference** - BH-160115-2 - **Federal Government opportunity open to Broadmeadows or Geelong.** - **12-month contract with the possibility of extension**: - **APS5...

  • Aps5 Complaints Officer

    1 week ago

    Broadmeadows, Victoria, Australia Chandler Macleod Full time

    About the Organization:This leading Federal government agency supports Australian's in achieving their goals and supporting them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different...

  • Complaints Management Complaints Officers

    1 week ago

    Broadmeadows, Victoria, Australia Chandler Macleod Full time

    Location Broadmeadows, Victoria- Category Office Support- Salary- $ AUD - $ AUD Hourly- Posted 01May2024- Work type Casual/Temp- Contact Zoe Eagles- Reference BH- Federal Government opportunity open to Broadmeadows or Geelong.- 12-month contract with the possibility of extension:APS5 $55.24 per hour plus super:- APS6 - $60.26 per hour plus superOut Federal...

  • Complaints Management Complaints Officers

    1 week ago

    Broadmeadows, Victoria, Australia Chandler Macleod Full time

    Location Broadmeadows, Victoria- Category Office Support- Salary- $ AUD - $ AUD Hourly- Posted 01May2024- Work type Casual/Temp- Contact Sarah Weekly- Reference BH- About the company:As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40...

  • Aps5 Complaints Officer

    2 weeks ago

    Broadmeadows, Australia Chandler Macleod Full time

    **About the company**: As one of Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals. A great opportunity...

  • Aps4 Complaints Officer

    1 week ago

    Broadmeadows, Victoria, Australia Chandler Macleod Full time

    Location***- Broadmeadows, VictoriaCategory***- ExecutiveSalary- $43.82 AUD - $43.82 AUD HourlyPosted 11Aug2023Work type Casual/TempContact Jade DonnellyReference BH149676Mandatory: Australian Citizenship required to work within Federal GovernmentOur Federal Government client is seeking to engage an APS6 Finance Officer for a 12-month assignment with...