Aps5 & 6 Complaints Officer - Ministerial and

1 week ago

Broadmeadows, Victoria, Australia DFP Recruitment Services Full time

Job description:

The Opportunity
***On behalf of a Federal Government Agency we are looking for APS5 and 6 Complaints Officers to join the Ministerial and Parliamentary team based in Broadmeadows or Geelong. The role will be 12 months, working 37.5 hours per week, paying $55.24per hour for APS5 and $60.26 per hour for APS6 plus super.


The team are responsible for handling resolution of reviews and complaints working directly with participants, providers, internal and external stakeholders.

***
Responsibilities may include but are not limited to;

  • Leading and supporting team members to effectively manage complaints within expected timeframes.
  • Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
  • Managing escalated complaints and ensuring strict deadlines are met.
  • Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
  • Managing and Coordinating correspondence, briefing, and reporting functions for the Complaints Team.
  • Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch's strategic objectives.

To be successful you will demonstrate;

  • Previous experience working at MP Office in a complaints or compliance role
  • Resilient, flexible, organised, attention to detail, empathetic, high analytical skills,
  • Proficient in word and Excel, ability to work proactively, ability to work autonomously and as part of a team.
  • Ability to manage a high caseload of work, meet deadlines and prioritise work in line with risk and complaint due dates.
  • Participant/Complainants phone contact is mandatory.
  • Disability, community services, complaints management would be advantageous.

To Apply
***As this role is within the Federal Government, applicants are required to hold Australian Citizenship in order to be considered.

If you are interested in this role, please APPLY NOW or call DFP Recruitment on

  • Aps5 & 6 Complaints Officer - Complaints Management

    1 week ago

    Broadmeadows, Victoria, Australia DFP Recruitment Services Full time

    Job description:The Opportunity***On behalf of a Federal Government Agency we are looking for APS5 and 6 Complaints Officers to join the Internal Review and Complaints team based in Broadmeadows or Geelong. The role will be 12 months, working 37.5 hours per week, paying $55.24per hour for APS5 and $60.26 per hour for APS6 plus super.The team are responsible...

  • Aps5 Complaints Officer

    1 week ago

    Broadmeadows, Victoria, Australia Chandler Macleod Full time

    Location***- Broadmeadows, VictoriaCategory***- Office SupportSalary- $55.24 AUD - $55.24 AUD HourlyPosted 14Nov2023Work type ContractContact John ToddReference BH153943About the company:A great opportunity for an experienced complaints officer or case management expert to join a busyFederal Government Agency in their offices inBroadmeadows orGeelong as...

  • Aps5 Complaints Officer

    1 week ago

    Broadmeadows, Victoria, Australia DFP Recruitment Services Full time

    Job description:The Opportunity***On behalf of a Federal Government Agency we are looking for APS5 Complaints Officers to join the Internal Review and Complaints team based in Broadmeadows or Geelong. The role will be 12 months, working 37.5 hours per week, paying $55.24 per hour plus super.The team are responsible for handling resolution of reviews and...

  • Aps5 Complaints Officer

    1 week ago

    Broadmeadows, Victoria, Australia Chandler Macleod Full time

    About the Organization:This leading Federal government agency supports Australian's in achieving their goals and supporting them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different...

  • Complaints Management Complaints Officers

    1 week ago

    Broadmeadows, Victoria, Australia Chandler Macleod Full time

    Location Broadmeadows, Victoria- Category Office Support- Salary- $ AUD - $ AUD Hourly- Posted 01May2024- Work type Casual/Temp- Contact Zoe Eagles- Reference BH- Federal Government opportunity open to Broadmeadows or Geelong.- 12-month contract with the possibility of extension:APS5 $55.24 per hour plus super:- APS6 - $60.26 per hour plus superOut Federal...

  • Complaints Management Complaints Officers

    1 week ago

    Broadmeadows, Victoria, Australia Chandler Macleod Full time

    Location Broadmeadows, Victoria- Category Office Support- Salary- $ AUD - $ AUD Hourly- Posted 01May2024- Work type Casual/Temp- Contact Sarah Weekly- Reference BH- About the company:As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40...

  • Aps4 Complaints Officer

    1 week ago

    Broadmeadows, Victoria, Australia Chandler Macleod Full time

    Location***- Broadmeadows, VictoriaCategory***- ExecutiveSalary- $43.82 AUD - $43.82 AUD HourlyPosted 11Aug2023Work type Casual/TempContact Jade DonnellyReference BH149676Mandatory: Australian Citizenship required to work within Federal GovernmentOur Federal Government client is seeking to engage an APS6 Finance Officer for a 12-month assignment with...

  • Aps 5 Complaints Officer

    1 week ago

    Broadmeadows, Victoria, Australia face2face Recruitment Full time

    Closing Date:9 am Thursday 30 November 2023face2face reference:593474Location:Broadmeadows Vic, Geelong Vic or Chermside QldHours:Full-TimeContract length:12 Month ContractEntry requirements:Australian CitizenPay range:$55.24 p/h ex superAbout the role:The APS 5 Complaints Officer is accountable under limited supervision to undertake moderately complex to...

  • Campus Operations Administrative Officer

    1 week ago

    Broadmeadows, Victoria, Australia Bendigo Kangan Institute Full time

    Location: Broadmeadows CampusRole Type: Part-time, fixed term (0.2 FTE, until 31 st December 2024)Remuneration:$ **90, $96, FTE), super-inclusiveAbout us:Bendigo Kangan Institute is one of Victoria's largest TAFE providers. We offer state-of-the-art training centres providing a wide range of courses in a variety of fields. We foster a culture that is...

  • Police Custody Officer

    1 week ago

    Broadmeadows, Victoria, Australia Victoria PCO Full time

    Police Custody Officer - BroadmeadowsPolice Custody Officers (PCOs) are responsible for overseeing the management of persons in the custody of Victoria Police. The Police Custody Officer role offers a stimulating, challenging and rewarding career. You will be a valued member of the local police team and play a crucial role in the management and welfare of...

  • Team Leader Administration and Business Improvement

    1 week ago

    Broadmeadows, Victoria, Australia Hume City Council Full time

    Lead the delivery of high-level administrative services to support Council's City Laws team:- Band 6 role:- Full time, permanent roleHume City Council is one of Australia's fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.The Team...

  • Copy of Procurement Officer, Meaap

    1 week ago

    Broadmeadows, Victoria, Australia Doka Group Full time

    Company DescriptionAs a customer-focused organisation, Doka understands that its greatest assets are its employees, which is why Doka is consistently looking for talented professionals who are keen to develop their career in this challenging industry.Job Description:Based in Broadmeadows VIC, but reporting to your manager based in Dubai, as the Procurement...

  • Aps4/aps5 Freedom of Information

    1 week ago

    Broadmeadows, Victoria, Australia DFP Recruitment Services Full time

    Job description:Our client:Our client, a reputable large government organisation is seeking enthusiastic Freedom of Information (FOI) Officers to join their team. This role presents an excellent opportunity to support the coordination of Freedom of Information (FOI) requests and Participant Information Access (PIA) requests, ensuring compliance with the...

  • Administration Officer

    1 week ago

    Broadmeadows, Victoria, Australia Institute of Business and Management (Victoria) Full time

    The Administrative Support Officer Roles play a key part in processing student data, ensuring all documentation is compliant, systems administration and customer satisfaction.Skills and experience Previous experience in a similar role within a Registered Training Organization (RTO) or other Education/Training organization Demonstration experience managing...

  • Gym Officer

    1 week ago

    Broadmeadows, Victoria, Australia Serco Full time

    Gym Officer - Full Time - Permanent - Melbourne Immigration Detention CentreMonday - Friday - 9:00am - 5:00pm$75, SuperAbout us - Serco & ProudAbout the OpportunityAs a Gym Officer, you will actively contribute to maintaining a positive and healthy community by designing and delivering, both individual and group, gym and fitness programs for people in...

  • Activities Officer

    1 week ago

    Broadmeadows, Victoria, Australia Serco Full time

    Activities Officer (Casual) - Melbourne Immigration Detention Centre$47.44 per hourAbout us - Serco & ProudAbout the OpportunityAs An Activities Officer, you will actively contribute to running the structured and unstructured programs for adults and ensure excellent levels of service in the assigned responsibilities. This is a casual role working some days...

  • Gym Officer

    1 week ago

    Broadmeadows, Victoria, Australia Serco Full time

    Gym Officer - Casual Join the passionate Welfare & Engagement team at Broadmeadows MITA Required to plan, manage and conduct structured & progressive programs to adultsAbout the roleWe are currently seeking an experienced Gym Officer based at our Melbourne Immigration Transit Accommodation (MITA). This position is a casual position where you will work on a...

  • Student Wellbeing Officer

    1 week ago

    Broadmeadows, Victoria, Australia Penola Catholic College Full time

    Real Life Learning A welcoming and supportive working environment Opportunity to make a real difference in the development and lives of studentsWe have an amazing opportunity for a Student Wellbeing Officer to join Penola Catholic College and work in a supportive and collaborative environment.As the Student Wellbeing Officer, you will be responsible for...

  • Koorie Education Officer

    1 week ago

    Broadmeadows, Victoria, Australia Penola Catholic College Full time

    Real Life Learning A welcoming and supportive working environment Opportunity to make a real difference in the development and lives of studentsWe have an amazing opportunity for a Koorie Education Officer to join Penola Catholic College and work in a supportive and collaborative environment.As the Koorie Education Officer, you will be responsible for...

  • Student Wellbeing Officer

    1 week ago

    Broadmeadows, Victoria, Australia Penola Catholic College Full time

    Role Description/Criteria Real Life Learning A welcoming and supportive working environment Opportunity to make a real difference in the development and lives of studentsWe have an amazing opportunity for a Student Wellbeing Officer to join Penola Catholic College and work in a supportive and collaborative environment.As the Student Wellbeing Officer, you...