Customer Service Specialist

3 days ago

Perth, Australia Commonwealth Bank Full time

**Do Work That Matters.**
CommBank's Estate Settlement Services (ESS) are responsible for responding to inbound enquiries relating to Bereavement & Deceased Estate matters for our customers. We are a passionate team, dedicated to ensuring our customers get the service and care they need.

The ESS teams are responsible for the End-to-End case management for a Deceased Estate which include Transactional based accounts, unsecured lending products and business products. Our role is to ensure the seamless processing of deceased estates cases, in line with the bank’s vision and values.

**See yourself in our team.**
Our Estate Support Specialists are a critical support function for our customers who are going through a difficult situation involving the loss of a loved one. Our team members provide customers peace of mind and provide solutions to complex situations where a high level of empathy and strong service is at its core.

The team deals with a multitude of challenging cases, where we utilise empathy, judgement, and critical thinking to process our customers’ requests and provide banking solutions in their time of need. This includes using sound decision making to validate, verify and analyse information to ensure a caring, transparent, and frictionless experience for the loved ones of our customers who have passed away as we help them finalise their estate matters.

**Core responsibilities include**:

- Provide a high level of empathy and emotional intelligence during interactions.
- Support internal colleagues and external customers with solutions to a wide range of complex banking enquiries and complaints.
- High problem-solving skills to provide the right solutions at the right time.
- Triage and escalate enquires for immediate action based on customer need and business requirements.Develop and maintain strong professional relationships with cross business unit colleagues that support the achievement of broader team goals and objectives.
- **About you.**
You will have demonstrated experience working with vulnerable individuals, with experience in helping customers navigate difficult situations while displaying high levels of empathy and emotional intelligence during these key interactions. You will also possess sound judgement skills and able to make occasionally bespoke decisions that best suit the situation.
- Strong analytical problem solving capability
- High level of empathy, equipping you with the ability to successfully handle challenging conversations and deliver solutions

You will be provided with in-office detailed and focussed training during the first few weeks of the role. Once competent, which may take several months, this role will be hybrid working.

**From here, the opportunities are endless.**
At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities.

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 12/09/2024

  • Customer Service Specialist

    2 days ago

    Perth, Australia GSB Full time

    Customer Service Specialist **About the role** At Great Southern Bank we're a customer-obsessed bunch. We pull out the stops to help all Australians own their own home. This means attracting and retaining customers through our strong brand, clever propositions, and award-winning service and support. Our Customer Service Specialist role is pivotal to...

  • Customer Service Specialist

    1 day ago

    Perth, Western Australia Tideri Jobbörse Full time

    Tideri Jobbörse is seeking a highly skilled Customer Service Specialist to join our WA BCS team at Karrinyup Performance Store. As one of the leading sports brands globally, adidas is built on a vision that our passion for sport makes the world a better place.About Us:We lead through innovation – in our product's performance technologies, in our Originals...

  • Customer Service Specialist

    2 days ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist **Do Work That Matters.** CommBank's Estate Settlement Services (ESS) are responsible for responding to inbound enquiries relating to Bereavement & Deceased Estate matters for our customers. We are a passionate team, dedicated to ensuring our customers get the service and care they need. The ESS teams are responsible for the...

  • Customer Service and Operations Specialist

    21 hours ago

    Perth, Western Australia Premier Automotive Full time

    **Premier Automotive - A Great Place to Work:**We are proud to offer a dynamic and supportive work environment that fosters growth, innovation, and collaboration. Our team of dedicated professionals is committed to delivering exceptional service to our clients, and we're looking for talented individuals to join us in this mission.About the Position:This is...

  • Customer Service Specialist

    2 days ago

    Perth, Australia Commonwealth Bank Full time

    **See yourself in our team** Estate Settlement Services (Contact centre) are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the interface between the customer and the Estate Settlement Services Processing Teams. This involves being the concierge between Branch and informant during a new deceased notification...

  • Customer Service and Leadership Specialist

    2 days ago

    Perth, Western Australia Department Full time

    We are seeking a dedicated Customer Service and Leadership Specialist to join our team at the Department of Energy, Mines, Industry Regulation and Safety (DEMIRS).This role is ideal for individuals who excel in building relationships and delivering exceptional customer service.You will be responsible for leading front-line leaders to deliver excellent...

  • Customer Service Advisor

    2 days ago

    Perth, Western Australia Commonwealth Bank Full time

    **Company Overview**">The Commonwealth Bank is the public face of retail banking, providing a seamless experience for millions of customers through branches, online platforms, and community events. As a Customer Banking Specialist, you will be part of this dynamic team.**Job Description**">As a Financial Health Check specialist, you will engage with...

  • Customer Services

    6 days ago

    Perth, Australia Automotive Personnel Full time

    Strong Communication / Administration skills - Strong Computer / Data Entry skills - Automotive Industry background We are seeking an experienced Customer Services / Call Centre specialist for large Car Dealership Group located in the Midland area in Perth Western Australia. Previous experience working in the Automotive Industry would be highly...

  • Customer Support Specialist

    2 days ago

    Perth, Western Australia Tideri Jobbörse Full time

    About the RoleWe are seeking a talented Customer Support Specialist to join our team at Tideri Jobbörse. This is an exciting opportunity for individuals who want to develop their skills in customer service and support.As a Customer Support Specialist, you will be responsible for providing assistance to both internal and external customers with all parts...

  • Imaging Services Liaison

    2 days ago

    Perth, Western Australia Barclay Specialist Care Ltd Full time

    As a leading provider of diagnostic imaging services, Apex Radiology supports both local and regional healthcare providers through onsite and tele reporting. About the RoleWe are seeking a talented Referral Network Development Specialist to join our Business Development Team based in the South of Perth Region.Your responsibilities will include:Growth of...

  • High-End Customer Service Specialist

    2 days ago

    Perth, Western Australia Frontline Recruitment Group Full time

    **About Us**Frontline Recruitment Group is a renowned partner for luxury retailers, committed to delivering exceptional customer experiences. Our team is passionate about matching top talent with like-minded companies, fostering long-term relationships, and driving business growth.**Role Overview**We are seeking an experienced High-End Customer Service...

  • Customer Service Representative

    2 days ago

    Perth, Western Australia Westpac Full time

    **Company Overview**At Westpac, we're committed to creating better futures for our customers and communities. Our team of passionate professionals is dedicated to delivering exceptional customer experiences and helping individuals achieve their financial goals.**Job Description**We're seeking a skilled Personal Banking Advisor to join our diverse and growing...

  • Customer Service Representative

    3 days ago

    Perth, Australia Zoom Recruitment Full time

    Zoom Recruitment offers a full suite of specialist solutions including Recruitment, Consulting, Training, and OH&S compliance from a local and national perspective. Our expertise spans over various industries and projects, along with our personalized service and tailored recruitment methodology, we aim to deliver service excellence to our client’s...

  • Customer Service Ambassador

    2 days ago

    Perth, Western Australia Autoleague Full time

    About AutoleagueAt Autoleague, we're transforming the car buying experience. We're not your average dealership - we're revolutionising the industry and redefining customer satisfaction.About the RoleWe're seeking a highly skilled Floor Specialist to join our dynamic team. The ideal candidate will provide exceptional customer service by greeting customers...

  • Customer Service Specialist

    2 days ago

    Perth, Western Australia Australia Post Full time

    About UsAustralia Post is a leading provider of postal and logistics services in Australia. We're committed to delivering exceptional customer experiences and building strong relationships with our customers.Job DescriptionWe're seeking an experienced Retail Customer Service Officer to join our team. As a Retail Customer Service Officer, you'll play a key...

  • Customer Acquisition Specialist

    2 days ago

    Perth, Western Australia TSA Group - Australia Full time

    **About the Role**We are seeking a highly motivated and skilled Customer Acquisition Specialist to join our team. In this role, you will be responsible for answering inbound calls from small business owners, representing and promoting a wide range of Telstra products and services.**Key Responsibilities**Your primary responsibilities will include:Answering...

  • Customer Service Admin

    5 days ago

    Perth, Australia Pearl Recruitment Group Full time

    Our client is a leading specialist in equipment manufacturing and has been in operation for over 60 years. As a result of substantial and ongoing company growth, they are currently seeking to add a Customer Service Admin to their strong team. **What will this position entail?** This position will see you responsible for being the first point of contact for...

  • Customer Service Specialist

    2 days ago

    Perth, Western Australia Konica Minolta Australia Full time

    About the RoleKonica Minolta Australia is a leading provider of innovative office solutions. Our award-winning products and services empower businesses to transform and thrive in an ever-evolving market.We are seeking a part-time Customer Valet who will attend to our printing equipment and provide exceptional customer service to our valued clients.Attending...

  • Customer Banking Specialist

    2 days ago

    Perth, Western Australia Tideri Jobbörse Full time

    Company Overview\The Retail Bank is the public face of our institution - in branches, on the phone, through video conferencing and online. We deliver a seamless banking experience for millions of customers.\Key Responsibilities\\Work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal...

  • Customer Service Representative

    2 days ago

    Perth, Western Australia Bank Full time

    About UsAt Great Southern Bank, we're committed to helping every Australian own their own home. We believe in the power of banking to positively impact our customers' lives and communities.Your RoleAs a Customer Service Specialist based in Perth CBD, you will be the first point of contact for our customers and their retail banking needs. You'll make an...