Parts Advisor

1 month ago

Acacia Ridge, Australia Harness RTO 40521 Full time

Supportive team and management
- Great culture and career advancement opportunities
- Ongoing training and development

**About the role**:
We are currently seeking a skilled Parts Advisor to join our team in Acacia Ridge to support all aspects of the parts department.

**Key Responsibilities**:

- Assist customers in identifying and purchasing the right parts and accessories for their requirements.
- Provide expert advice on parts compatibility, functionality, and installation.
- Ensure the delivery of a proficient over-the-phone service that attends to all calls politely and supportively.
- Maintain accurate inventory records and ensure stock levels meet demand.
- Customer enquiries orders are processed in an accurate and timely manner.
- Process customer credit policies and procedures are correctly implemented.
- Process warranty claims in accordance with the company procedures
- Collaborate with the service and sales teams to meet customer needs efficiently.
- Process orders promptly and accurately, ensuring timely delivery to customers.

**Skills and Qualifications**:

- Sound knowledge of parts and accessories in the Heavy Machinery industry.
- Previous experience with CAT parts is desirable
- Excellent communication and customer service skills.
- Ability to multitask and work effectively in a team.
- Proficient computer skills in inventory management and order processing.
- Prior experience in a similar role is preferred.

**Why Join Us?**
- Competitive compensation and benefits package.
- Opportunities for career growth and advancement.
- Work in a supportive and collaborative team environment.
- Access to training and development programs to enhance your skills.

If you're passionate about heavy vehicles and machinery, possess strong interpersonal skills, and enjoy helping customers find the right parts for their needs, we want to hear from you Join us and be part of a dynamic team committed to delivering excellence in customer service.

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