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Helpdesk Team Lead

2 months ago

Gold Coast, Australia Hyre Pty Ltd Full time

Mon - Fri role (no shift work)
- Exciting AI product
- Fast growing organisation with enormous scope to develop

At Hyre we’ve partnered with a growing artificial intelligence scale up going through an exciting period of growth on the Gold Coast.

This role has a diverse remit supporting both internal staff and customer enquiries for their AI product. The role will be business hours - Monday to Friday (no shift work or rotating rosters)

**The role will involve**:

- Product/Technical support to customers
- Internal IT support - New user set up, Microsoft Office 365 administration, troubleshooting etc.
- Developing documentation for known issues and FAQ's on products
- Provide training to external stakeholders on the product and
- Windows support experience
- Microsoft 365 administration experience
- Networking experience

**Desirable**:

- Experience leading teams

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