Front of House Manager

4 months ago

Newcastle, Australia Beehive Full time

**Job Title: Front of House Manager**

**Location**: Beehive Honeysuckle, Newcastle

**About Us**: Beehive Honeysuckle is a new and exciting restaurant in Newcastle, dedicated to providing an exceptional dining experience with a focus on fresh, local ingredients and innovative dishes. Our modern, welcoming space is designed to offer a memorable experience to all our guests. We are committed to fostering a strong sense of community within the city and are seeking an enthusiastic and experienced Front of House Manager to lead our team and help us build lasting connections with our patrons.

**Position Overview**: As the Front of House Manager at Beehive Honeysuckle, you will oversee all aspects of front-of-house operations, ensuring a seamless and high-quality guest experience. You will lead a team of servers and hosts, manage reservations, handle guest inquiries and concerns, and ensure that our service standards are consistently met. If you have strong leadership skills, a passion for hospitality, and a desire to create a vibrant community atmosphere, we’d love to hear from you

**Key Responsibilities**:

- **Guest Experience**: Ensure that every guest receives exceptional service and has a memorable dining experience. Address and resolve any guest issues or complaints promptly and professionally.
- **Community Engagement**: Contribute to building a sense of community by creating a welcoming atmosphere and engaging with local residents. Promote Beehive Honeysuckle as a hub for social and community events.
- **Team Leadership**: Supervise, train, and motivate front-of-house staff, including servers, hosts, and bartenders. Foster a positive and efficient work environment.
- **Operations Management**: Oversee daily front-of-house operations, including managing reservations, seating arrangements, and waitlists. Ensure smooth and efficient service during peak times.
- **Service Standards**: Maintain and enforce high standards of service, cleanliness, and presentation in the dining area. Conduct regular staff meetings and provide feedback to improve service.
- **Inventory and Supplies**: Monitor and manage front-of-house inventory, including restaurant supplies and equipment. Coordinate with suppliers and place orders as needed.
- **Compliance**: Ensure adherence to health and safety regulations, including food handling, hygiene, and workplace safety standards.
- **Guest Relations**: Develop and maintain positive relationships with guests, handle special requests, and ensure every visit contributes to a strong community connection.

**Qualifications**:

- Proven experience as a Front of House Manager or similar role in a restaurant or hospitality setting.
- Strong leadership and team management skills, with the ability to inspire and guide a diverse team.
- Excellent communication and interpersonal skills, with a focus on delivering outstanding customer service.
- Ability to handle high-pressure situations with professionalism and composure.
- Strong organizational skills and attention to detail.
- Proficiency with reservation and POS systems.
- Flexibility to work weekends and holidays as required.
- A passion for the restaurant industry and a commitment to creating a positive and inclusive community atmosphere.

**Why Join Us?**
- **Dynamic Work Environment**: Be part of an innovative new restaurant with a vibrant and friendly atmosphere.
- **Community Focus**: Play a key role in fostering a strong sense of community and engaging with local residents.
- **Supportive Team**: Work with a dedicated and collaborative team that values your contributions and expertise.
- **Competitive Compensation**: Enjoy a competitive salary and benefits package.
- **Career Growth**: Opportunities for professional development and advancement within our growing establishment.

**Application Deadline**: 9th of September

**Job Types**: Full-time, Part-time

Pay: $50,472.48 - $80,879.18 per year

Work Location: In person

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