Application Support Consultant
2 months ago
Posted 08 May 2023
- SalaryBonus
- LocationSydney CBD
- Job type Permanent
- DisciplineIT General, Project Services + Transformation
- Reference261295_1683529331
**Job description**:
**Responsibilities**:
- Responsible for the investigation of issues logged by customers and recommending resolution options
- Liaise with the customer via telephone and desktop sharing to aid the investigation of issues
- Manage and maintain the accuracy and status of tickets logged in our centralised service desk
- Assist customers with the upgrade of their product to the latest version
- Undertake QA for customer issues that are subsequently resolved via a coding change
Ideal Experience:
- Strong Technical background with Microsoft Dynamics 365 Business Central or similar preferred
- Database knowledge (SQL Server preferred) and ability to write basic adhoc SQL scripts
- Practical Financial Services industry experience
261295
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