Hospital Reception

Permanent Part-Time - Minimum 4 days a week
We are looking for a suitably experienced individual with well-developed administration, customer service and people skills that is personable and has a patient friendly nature with an empathic and attentive personality.
About Us
Western Private Hospital (WPH), is a boutique private hospital servicing the West of Melbourne with the provision of acute services, which has 62 inpatient beds.
WPH’s facilities include four Operating Theatres, CSSD, Day Stay Unit, Day Oncology Unit, Overnight Ward for Surgical, Cardiac / CCU & HDU patients, Cardiac Catheter Laboratory, Specialist Consulting Suites, Nuclear Medicine Department and supported by pathology, pharmacy, radiology and radiation therapy services.
This variety creates an excellent opportunity for our team to be dynamic, flexible and customer focused in addressing the unique needs of our patients.
About the Role
As part of a fast paced dynamic team, your primary responsibility will be to deliver a comprehensive and high level customer service experience for patients and visitors to the hospital.
Being the first point of contact for all visitors to Western Private Hospital, your duties will include (but are not limited to) the following:
- Answering all incoming calls to the main hospital switchboard
Greet all customers, visitors and patients that present at the reception desk
Patient Admissions and Discharges
Processing payments and banking
Scheduling and fund checking oncology patients
Pre-admitting and completing an estimate of fees and fund check for all ‘add-on’ patients for admission afterhours or the next day
Compilation and management of patient admission papers & clinical notes
Providing pre-admissions support by ensuring all patients details are entered accurately into the patient management system before admission, preparing patient histories ensuring all relevant paperwork, ID sheets and labels are included
Opening and Closing procedures
This is a permanent part-time position working a minimum of 4 days a week across Monday to Friday with varying shift times of 5.30am-1.30pm or 10.00am-6.00pm. Some weeks may be more days as required during increased activity and to cover leave.
About You / Selection Criteria
The successful applicants will possess the following
- **Effective Communication and Interpersonal Skills**: Your knack for communication will be a key asset.
**Proven Teamwork**: You have demonstrated your ability to work both collaboratively and independently.
**Strong Customer service skills**: Your commitment to exceptional customer service sets you apart.
**Timely tasks Completion**: You can efficiently complete tasks within designated timeframes
**Tech Savvy**: Proficiency with MS Office suite and adept keyboard and computer skills
**Organisational Skills**: Excellent time management & organisational skills
**Work under Pressure**: Ability to effectively prioritise workload under pressure.
**Basic Medical Terminology Knowledge**: Familiarity with medical terms adds value to your profile.
**Problem-Solving Aptitude**: You display an effective ability to solve problems.
**Desirable Qualities**:
**Expanded Medical Terminology Knowledge**: A deeper understanding is always an advantage.
**Private Health Insurance Criteria Awareness**: Knowledge and understanding of various health insurance criteria including eligibility checks and patient Informed Financial Consent is a plus.
**WebPAS System Familiarity**: If you are acquainted with WebPAS, that’s a bonus
**Benefits of Working at WPH include**:
Fantastic people and inclusive workplace culture with supportive management
On-the-job orientation, training and support
Close proximity to public transport and subsidised car parking
Access to a range of health & well-being initiatives, staff discounts and benefits

**Requirements**:
Everyone who joins Western Private Hospital
- Must be vaccinated against COVID-19, Influenza and provide proof of immunisation against, or immunity to, infectious diseases as required per the Health Services Act 1988 (Vic) - NOTE: for this role immunisation requirements are Risk Category C (mínimal patient contact) - 3 X COVID + current year Influenza
Must provide a National Police Check conducted within the previous 6 months and evidence of Australian Residency / Working Rights (No Sponsorship available)
According to the role, WPH may require a Working With Children Check
**APPLICATIONS CLOSING DATE**: 1st December 2024 (or earlier if position is filled)
Your current CV / Resume;
WPH is committed to a diverse and inclusive workplace and to ensuring a safe environment for children and young people. We encourage individuals of diverse backgrounds including but not limited to those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse and LGBTQIA+ community and people with disability to apply.
**NOTE**:
Only successful applicants shortlisted for interviews will be contacted.
We will not a