Network Support Analyst

4 weeks ago


Parramatta, Australia Ashdown Consulting Full time

$400-$478/day + Super
- 14-month contract until May 2024
- Parramatta location

**Network Support Analyst | 14-month contract | $530/day incl. Super**
- $400-$478/day + Super
- 14-month contract until May 2024
- Parramatta location

**About the company**
This NSW government agency works to advance the well-being of the community by providing world-class community planning and service offerings. Currently designing and implementing innovative solutions focusing on continuous improvement initiatives that are up to date with the current socioeconomic conditions.

**About the role**
The Network Operations Support Officer (Cisco) provides technical assistance, information, and support to users to solve reported issues, manage general network connectivity issues and prepare summary reports for the management, monitoring and operations of ICT communications and security. This role is part of the wider Network team servicing all networking and connectivity operations to all department sites, 24/7.

**About the team**
The Team you are joining is a high functioning and performing team amongst a leading NSW Government agency. A team of like-minded individuals who thrive to deliver outstanding work to help residents of NSW.
- Responsibilities:_
- Provide operational support for the voice and data communications network and its users and solve non-complex problems to minimise system down-time and loss of productivity.
- Cisco VOIP phones
- Network Monitoring
- Troubleshooting LAN/WAN network connectivity issues
- Configure Cisco Switches and Routers
- Cisco Audio/Video Conference support
- Troubleshoot Wi-Fi connectivity
- Provide technical support to Field Support and Engineers
- Liaise with vendors such as Cisco, Telstra, TPG, Uecomm, The Frame Group
- Troubleshoot Cisco hardware and firmware issues
- Identify cabling faults and liaise with approved cablers to rectify cabling faults
- Implement standard set up activity for network, audio visual equipment and other ICT systems in line with SLA’s, policies, standards, and guidelines.
- Monitor and analyses network performance of existing and new systems and assist with the identification of faults or potential issues and suggest potential solutions.
- Contribute to the development of reference materials to assist the ICT support community through maintenance of documentation on system configuration and technical processes.
- Provide on-call support on rotational roster basis.

**About you**
- Experience providing first point network support on Cisco devices, networking, and AV.
- Willing to work in an On-Call manner on rotating schedule from time to time.
- Troubleshooting hardware and firmware issues.
- Must be willing to work primarily onsite.
- Must have Permanent Residency or Citizenship.

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government.
- Get paid weekly.
- Offer Insurances for ABN Contractors.
- Consistent communication & transparency.
- Detailed onboarding & support.



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