Full Time Receptionist

3 months ago

Rozelle, Australia CareToDance Full time

**Position (x1)**:
**New Opportunity in Sydney**:

- CareToDance are the leaders in Social Ballroom & Latin Dancing, we are committed to providing exceptional service to all our affluent clients.
- An opportunity has become available for an enthusiastic Front Desk Receptionist to join our team on a **full time** basis providing superior customer service and administration support.
- The role offers **full time** work - 38 hours per week, **Monday - Friday from 12:30pm - 8:30pm, **with breaks. Must be flexible in working hours as they could vary for holiday periods and for relief on other days if required such as Saturdays.

**About The Role**

As the Front Desk Receptionist situated in the Balmain studio you’ll be responsible for the first and last impression of every client that enters and leaves the studio.

The Balmain location is a five star premises, so we need our brand new Front Desk Receptionist to keep our presentation and services at the utmost 5 star standard and can consistently ensure we go above and beyond for our clients.

As an enthusiastic CareToDance Front Desk Receptionist, you understand the vital role relationships play in helping people reach their goals, so at every opportunity you’ll strive to authentically connect with clients inside our studio.

**Your Duties**
- Greeting all affluent clients with a large smile and a bubbly personality
- Transferring calls and taking messages as necessary
- Organising clients bookings and processing of payments
- Managing office supplies such as stationery, equipment and furniture
- Diary Management of lessons on every floor space across both locations
- Ensuring all lessons are running on time - assisting and supporting your fellow colleagues where possible
- Keeping our social media pages up-to-date by creating inspiring, real, and positive posts - and respond to questions and comments rapidly.
- Happily help maintain a crystal clean environment for our clients
- Be supportive towards all new clients and their new individual journey
- Provide weekly, monthly and quarterly reports
- Outbound calls to warm leads to book new clients in
- Obsessed with getting all tasks done on a daily, weekly, and monthly basis
- Performing ad-hoc duties in assisting management
- Receiving and dispatching deliveries
- Taking and ensuring messages are passed to the appropriate staff member on a timely basis
- Some Saturdays may be required (overtime of course will be paid)

**We Are Looking For Some Who**
- Arts/Fitness/Music background is desirable
- Has exceptional accuracy and a love for serving people
- You have supported teams before with great success
- Fluent in conflict resolution (if required).
- Accurate in your decision making skills and capable of following direction
- The understanding that the customer is not a number (being on the frontline is more than transactions, it’s being that person who creates moments that light up peoples days)
- High Standards
- An obsession with details such as remembering peoples names, and making everyone feel like somebody
- Love keeping the environment clean, crisp and in order.
- Exceptionally resourceful - if you don’t have the answer you go out and find it. You don’t wait for someone to teach you, you teach yourself.
- An uncanny ability to read people and have the capacity to respond in the best and most relevant way to serve them.
- You leave your ego at the door. You have integrity, talent, are outgoing, have a palpable excitement about the future, and don’t show it off. Shadiness, mediocrity, cynicism, and excessive “constructive criticism” are out.
- Can easily switch gears. You have the ability to prioritise and re-prioritise your work in a changing environment
- You don’t mind managing multiple projects and have the ability to have a few balls up in the air at the same time.
- Wants to be a part of a purpose-driven company. CareToDance is a pretty incredible place and has an intent focus on helping more people be at their best
- You pride yourself on self-accountability and achieving goals.
- Want to work in a team where speed and agility is valued over ‘bureaucracy and process’

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