Operations Manager

3 weeks ago

Melbourne, Australia Department of Government Services Full time

Location: Melbourne | CBD

Job type: Ongoing - full time or part time

Organisation: Department of Government Services

**Salary**: $130,673 - $152,772

Occupation: Customer Service/Call Centre

Reference: VG/1770608

Reporting to the General Manager, Investigation Services, the Operations Manager is responsible for providing leadership to senior management, Team Managers and staff in the Investigation Branch and delivering core operational requirements within the branch. This role is critical to workforce planning, optimisation of workloads and developing the relevant teams to deliver compliance and enforcement outcomes that support CAV’s journey to achieving regulatory excellence. The Operations Manager will work closely with other senior managers and team leaders to promote an operational understanding required for the Regulatory Services Division’s current and future success.

**About us**

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

**About the role**

Reporting to the General Manager, Investigation Services, the Operations Manager is responsible for providing leadership to senior management, Team Managers and staff in the Investigation Branch and delivering core operational requirements within the branch. This role is critical to workforce planning, optimisation of workloads and developing the relevant teams to deliver compliance and enforcement outcomes that support CAV's journey to achieving regulatory excellence. The Operations Manager will work closely with other senior managers and team leaders to promote an operational understanding required for the Regulatory Services Division's current and future success.

As a member of the Regulatory Services Leadership Team, they will support the operationalisation and implementation of relevant compliance and enforcement activities supporting CAV's strategic priorities. People management, interpersonal skills, negotiation and stakeholder managements are key skills for this role.

**About you**

To be considered for the role, you must be able to demonstrate:

- Demonstrated senior experience in responding to and/or managing and understanding of regulatory strategies and challenges.
- Demonstrated experience in legislative enforcement activities particularly in relation to consumer protection legislation and policies.
- Demonstrated experience in leading integrated business functions in a regulatory environment.

For specific responsibilities please review the attached position description.

This position is only open to applicants with relevant rights to work in Australia.
**How to apply**
- a resume; and
- a cover letter which addresses the key selection criteria (within three pages)

**Other relevant information**

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which **strongly recommends** all DGS employees be fully vaccinated.

DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.

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