Scientific Customer Service

2 weeks ago


Melbourne, Australia Alpha Recruitment NZ Full time

**Position**

**Scientific Customer Service & Operations Coordinator**

**Division**

Source HR & Recruitment**Job Type**

Permanent**Location**

Australia - Melbourne**Ref#**

JM342**Posted**

29 January 2024**Close off**

29 February 2024**Permanent Full-Time Role**

**Mon - Fri 8:30am to 5:00pm**

**Epping, Melbourne**

**MUST POSSESS BASIC SCIENCE PROFICIENCY**

We have an opportunity for someone with a unique skillset to join a growing and thriving kiwi-owned business that specialises in the provision of scientific laboratory solutions.

This multifaceted role could be a stepping stone for a graduate wanting to pursue a career in scientific sales, or a return-to-work option for a science-minded person who took a career break to look after kids.

Responsibilities will include:

- Communicating with clients and suppliers to verify and confirm order details, then organize/prioritize order dispatch.
- Collaborating with the sales team to develop a deep understanding of products and services.
- Asking customers relevant questions to gather comprehensive information needed for accurate quoting.
- Safely lifting and moving inventory using manual handling techniques or mechanical equipment such as a forklift (licence not essential as client is prepared to pay for training and licence)
- Accurately input and update data into Excel spreadsheets from various sources.

To be successful in this role, you will have:

- Strong verbal and written communication skills to effectively interact with clients, suppliers, and internal teams.
- Dedication to developing a thorough understanding of the products and services offered.
- Organisational skills and attention to detail.
- Physical strength and ability to lift and move inventory.
- Willingness to undergo training for forklift operation, if required.
- Adaptability and openness to learn new tools, processes, and technology.
- Foundational level of science proficiency and mathematical aptitude.
- Previous experience in customer service/office administration role.



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