Boutique Manager Nsw
4 days ago
**Boutique Manager**
**FULL TIME**
**Sydney NSW**
- As our Boutique Manager you will have an in-depth understanding of retail operations, boutique customer experience, be a genuine and inspiring team leader dedicated to providing unforgettable customer service, while providing a memorable shopping experience in line with our company core values, KPIs and goals.
As the Boutique Manager you will be brand ambassador for Coco & Lola in every facet. You will set the overall tone and customer experience expectations for the team and will be focused on leading our Toorak boutique to success.
In a hands-on role, you will lead and execute the sales performance, operations and customer experience of our Toorak Boutique, including commercial performance and KPIs, stock and merchandising management, training and team management along with leading and developing product knowledge and styling principles within the team.
You will lead and execute our Customer Experience Strategy and will have the natural ability to think strategically to identify missed opportunities and respond intuitively to each customer's needs and develop this within your team.
You will lead and inspire your team to develop authentic and genuine customer relationships, drive strong sales results and deliver a boutique with an exceptional level of customer service and experience.
Providing a memorable and seamless omni-channel customer experience and service is of high priority for Coco & Lola.
**Role Description & Responsibilities**:
- Lead and execute the Retail Monthly Strategy by delivering exceptional customer experience, driving profitable outcomes, and representing the company values.
- Lead and train all retail boutique employees, be accountable for the team’s comprehensive understanding of brand, product knowledge, store presentation and customer experience and service standards and company policies and procedure.
- Deliver exceptional customer experience and lead by example in driving profitable outcomes, and representing, company values.
- Lead, train and develop our team Coco Stylists to provide exceptional, authentic and genuine customer service that is inline with our core values.
- Strategically manage retail operations daily, weekly and monthly, including rosters, store zoning structure, commercial performance, boutique presentation and stock and merchandise management.
- Be accountable for the team’s comprehensive understanding of brand, product knowledge, store presentation and customer experience and service standards.
- Lead and execute the store zoning strategy and structure that will set the daily tone and enhance the customer experience and journey through the boutique.
- With the support of the Assistant Boutique Manager/Senior Store leaders, lead, build and maintain the VIP client base and assist with developing and executing company strategies to engage, build and grow our loyal customer base. (This position within the team needs to be developed)
- Collaboratively work with your team to drive strong sales, customer experience results and conversions.
- Inspire, motivate and up-skill your team by identifying opportunities within your boutique to enhance the customer journey.
- Strong decision making skills and initiative to actively increase sales, brand awareness and retention when on the boutique floor.
- Take pride in maintaining an in-depth knowledge of the products, brands and industry trends.
- Ensure all areas of the boutique's customer journey and visual presentation are held to the highest standard.
- Exemplify a passionate approach to the Coco & Lola brand and customer experience.
- Uphold company values to the highest standard.
- Mentor, lead and inspire your team to achieve weekly, monthly and seasonal budgets, customer experience, targets, KPIs and goals.
- Lead and develop the Assistant Boutique Manager, driving the overall performance of the boutique to success.
- Oversee and manage the Visual Merchandising weekly operations and requirements in line with the Coco & Lola creative direction.
- Work in collaboration with higher Business Management to implement in-store training to help improve your team's strengths and skill set.
- Exceptional communication skills and impeccable attention to detail.
-
Boutique Experience Manager
7 months ago
Toorak, Australia Coco & Lola Full time**Boutique Experience Manager** **TOORAK VIC** **Full Time** Tuesday - Saturday **Coco & Lola** is a progressive multi-brand womenswear fashion retailer representing a premium curation of Australian brands. Home of Australian fashion, **Coco & Lola** has flagship boutiques located in Sydney, Melbourne and Perth and is leading the way in creating unique...
-
Boutique Experience Manager
7 months ago
Toorak, Australia Coco & Lola Full time**Boutique Experience Manager** **TOORAK VIC** **Full Time** Tuesday - Saturday **Coco & Lola** is a progressive multi-brand womenswear fashion retailer representing a premium curation of Australian brands. Home of Australian fashion, **Coco & Lola** has flagship boutiques located in Sydney, Melbourne and Perth and is leading the way in creating unique and...
-
Nanny/babysitter
1 month ago
Toorak, Australia Gracie Boutique Nanny Agency Full timeGracie Boutique Nanny Agency is on the lookout for a special person to work with a family located in Toorak, who have recently relocated from overseas. Personality: Seeking someone highly motivated, hands-on, a self-starter, ability to multi-task, passionate about their position as a nanny, great work ethic, seeking a long-term position, extremely...
-
Store Manager
2 weeks ago
Toorak, Australia Agenda Personnel Full timeSouth Yarra, Toorak, Hawksburn - where the ladies shop! - Internationally recognized fashion brands - 25-30 hours per week Part-time Store Manager South Yarra, Toorak, Hawksburn - where the ladies shop! Internationally recognized fashion brands Reputable boutique with a strong history of excellence 25-30 hours per week Are you a passionate, fun and...
-
General Manager
7 months ago
Toorak, Australia Woods & Co Recruitment Full timeRare opportunity to join one of Australia's leading property & design groups - Serious growth and development opportunity (global expansion plans) - Work in an exclusive, private health and wellness club **Woods & Co** have partnered with a visionary leader in the real estate and lifestyle industry, renowned for shaping the urban landscape and redefining...
-
Casual Front of House
7 months ago
Toorak, Australia Vicious Cycle Full time**JOIN THE VICIOUS CREW!!** Vicious Cycle is the hottest boutique rhythm riding studio in Melbourne - the sister location to the flagship in Sydney. Our riding program is a mind-body cardio experience based on the 4 pillars of music, movement, motivation, and meditation. We are rapidly expanding in our South Yarra space and we are looking for enthusiastic...
-
Content Creator
2 months ago
Toorak, Australia Simply Helping Full timeProfessional Development - Birthday Lunch - Impactful Work **Join Simply Helping and Make a Difference!** **About Us**: Simply Helping Franchising Pty Ltd has been providing high-quality in-home and care support since 1998. With 17 franchises across Victoria, NSW, Western Australia, and Queensland—and more on the way—Simply Helping is growing fast! As...
-
Adminstration Assistant
7 months ago
Toorak, Australia Simply Helping Pty Ltd Full time**The Company**:Simply Helping Franchising Pty Ltd has been operating since 2007 and currently has 19 franchises in Victoria, NSW, Western Australia and Queensland and continuing to expand. The Operations Administration Officer will become part of a strong cohesive team within the National Office and be an integral part of our growth and consolidation...