Health Representative

9 months ago

Perth, Australia Pfizer Full time

Why Our Customers Need You

Hospital Specialist Representative (part time) will be the central contact in connecting customers within their accounts to therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the Hospital Specialist Representative role will be the introduction of a new & promoted medicines and innovative digital service that will help elevate Health Care Professionals’ patient care. The role is consultative; spanning Pfizer’s entire resource and product portfolio for their customer base and one that will result in long standing and truly valued relationships with customers. The Hospital Specialist Representative will draw on healthcare knowledge and understanding of the health and pharmaceutical industry, as well as Pfizer and the product portfolio, so that customers achieve the solutions they need.

What You Will Achieve

Internally known as the Health Representative, you will be responsible for supporting customers with their designated portfolio in Rheumatology in WA including some regional areas. You will be the point of contact for relevant Pfizer medicines for your accounts and will ensure a customer centric-comprehensive approach to the way HCP’s treat their patients with all Pfizer brands that are relevant to the customer.

How You Will Achieve It
- Engaging on promotional science-based brand messages where product could support HCP in meeting patient need with engagement also focused on broader range of content (e.g disease state)
- Acting as key point of contact for seamless (compliant) reactive only connection to Pfizer SMEs and resources
- Responsible for onboarding customers to new operating model and to new platforms (e.g., Digital Engagement Portal)
- Orchestrating an ideal customer experience through relevant content selection
- Driving identified customers to the digital service offerings, opening a world of trusted materials and support that can be tailored to their needs and those of their patients. Ensuring customers gain best value from the services, in conjunction with the Pfizer Virtual Health Representative team who are on hand providing virtual support.
- Leading relationships with Health Care Professionals travelling across metro and rural locations as well as providing support virtually.
- Gaining deep understanding of Health Care Professional needs, sharing expert product advice, tailoring data, delivering promotional activities, aligning the customer lifecycle with that of the Pfizer portfolio and connecting them to relevant internal Pfizer people whenever they need it.
- Providing objective and scientifically sound medical information regarding Pfizer's product portfolio and the diseases states treated. Incorporating the use of educational programs, outcome and other tools which identify the greatest opportunities for improving patient care.
- Seeking and developing awareness of external market conditions to drive exceptional customer support and insights, connecting customer discussions with external trends and internal developments within Pfizer.
- Establishing a strong working relationship with the Pfizer virtual Health Representative, KAM and SME Teams and sharing insights from customers to make our digital service offering even better.
- Managing and achieving annual targets and ensuring adherence to Compliance, Legal, Medical and Regulatory requirements.

Must Have
- A Tertiary Degree preferred in Business or Science or a healthcare background (e.g. pharmacist, nurse) with solid knowledge of the industry.
- Curiosity and an entrepreneurial mindset.
- Analytical skills to identify the connections between data, products and the needs of both Health Care Professionals and patients.
- Written and verbal communication skills to help build trusted, sustainable relationships with your internal and external stakeholders.
- Solid understanding of the digital space and a willingness to keep learning and upskilling.
- Strategic thinking and planning to help customers see beyond the day-to-day.
- Agility, adaptability to change and seasoned negotiation skills.
- Commercial and business acumen, managing financial budgets, driving sales and achieving performance measures.
- Sound knowledge of and proven support of Pfizer Policies and Procedures, Compliance requirements as well as the Medicines Australia Code.
- Demonstrated completion of Medicines Australia training program
- Able to connect with customers virtually and in person.
- Can-do attitude and a work ethic underpinned by determination and commitment
- Valid Driver's Licence

Work Location Assignment: Remote

At Pfizer we care about our colleagues’ wellbeing and offer a range of great benefits for them, including:
- Paid parental leave- Access to Health & Wellness apps- Career Growth Experiences program- Recognition & rewards program- Paid volunteer days- Life Insurance Benefits- Pfizer Learning Academy access to top content providers- Access

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