Building Support Specialist

4 weeks ago

Hobart, Australia Telstra Full time

Employment Type

Permanent

Closing Date

7 Sept 2023 11:59pm

Job Title

Building Support Specialist

Job Summary

**Job Description**:
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

We fully embrace flexibility and choice at Telstra and it’s as unique as you. We believe every role can flex in some way and encourage you to work where, when, and how you are most engaged, safe, and productive. Talk to us about how a role could be flexible for you

About the Role

As a Business Administrator, you are critical to the team you support in performing routine administrative and processing tasks in a timely and accurate manner, making sure our Customers’ needs are met in an extemporary manner. You thrive on providing responsive, considered support and being a key enabler for your team and Telstra, purposefully contributing to shared goals.

Provide a broad range of In-House support functions to Telstra Employees both physically and virtually including but not limited to:
- Conduct workplace inspections, ensure workspaces are presentable and safe for use. Identify any issues, troubleshoot, and lodge workorder.- Manage and support the resetting of workspaces for daily use, provide feedback to cleaning vendor on resets.- Triage, resolve and escalate workplace and employee issues.- Coordinate and facilitate the ‘run sheet’ for the day outlining both ‘onstage’ and ‘backstage’ activities. This could include, but not be limited to; allocating team members to daily roles/tasks, facilitating the preparation of workspaces for events, guest-management, identifying daily opportunities for employee engagement, coordinating executive support, being point of contact for event stakeholders and facilitating any catering requirements.- Be a familiar and friendly face for internal stakeholders, uphold support centrals reputation for being a helpful point of contact.- Build, collaborate, problem solve and maintain effective working relationships across Telstra to support solving and assisting in successfully assist, support, and solve employee queries across Telstra.- Work to connect employees to each other, help to provide effective physical workspaces that aid employees in doing their job.- Guest Check-In and facilitate the hosting of Telstra guests.- Facilitate and Host Telstra community events.- Provide executive level support.- Assist employees with forgotten items including but not limited to laptop chargers, headphones and facilitate a lost and found service.- Monitoring, reporting and replacement of faulty office equipment including but not limited to mouses and keyboards.- Provide new-starter employee support including ‘setting up their kit’.- Facilitate the actioning of the run-sheet, address potential challenges that occur throughout the day, look to problem solve to address these challenges effectively.- Support the wider team in completing daily tasks.- Manage communications with employees and stakeholders through digital channels. Integrate with People Solutions to form the ‘Global front door’ for digital enquiries.- Closing out queries efficiently, seek feedback for improvement in processes.- Managing end-to-end requests for employees nationally by utilising various Telstra systems, and delivering to SLA’s where required- Facilitate HUB services that Telstra offers such as booking courier requests, fast charge, newspapers, milk, off-boarding, visitor management, ID requests and event management.- Utilise Aperion to conduct payments of goods and services, included but not limited to; DHL, Australia Post, car cleaning, card printing accessories, first-aid kids, tea and coffee including consumables.- Liaise with stakeholders to organise events and complete tasks including but not limited to; group onboarding, client & staff events, confirming details of events, organising catering options, room configuration, confirmation of event with hosts, facilitating post-event feedback forms.

About you

To be successful in the role, you will bring skills in:
- Customer Service skills- Organisational skills- Communication skills- Office support service- Problem solving- Prioritising tasks- Positive attitude

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

We fully embrace flexibility and choice at Telstra and it’s as unique as you. We believe every role can flex in some way and encourage you to work where, when, and how you are most engaged, safe, and productive. Talk to us about how a role could be flexible for you

To learn more about how we support our people, including accessibility adjust

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