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Lead Content Designer

2 months ago

Sydney, Australia Atlassian Full time

Overview:
**Your future team**

We're looking for a Lead Content Designer to join the Atlassian Intelligence (AI) Program Team. The Atlassian Intelligence Program involves both a centralized cross-functional business and federated product delivery teams; with the mission of accelerating the next generation of AI features to our customers. You’ll be responsible for elevating AI content design experiences across the organization, working with product design teams and leadership to create and deliver a strategic design vision for next gen AI at Atlassian.

**Responsibilities**:
**In this role, you will**:

- Lead the strategic vision and content design outcomes which provide a clear direction for our customer experiences across the AI landscape
- Have a strong skillset in content strategy, content operations and visual communications which enables you to communicate your work for influence and impact
- Drive design reviews, design crits and be the content design craft leader to coach other designers to ensure consistent and cohesive AI experiences
- Partner with leadership, stakeholders, cross-functional team members to create a unified content design view of AI capabilities across Atlassian
- Drive content research to evaluate AI content patterns, and insights into language and approach
- Lead design projects from creation to execution and be responsible tying back to customer value delivery and outcomes
- Identify success metrics ensuring design solutions continue to deliver customer value
- Identify content design opportunities to enhance our products and accelerate AI and search experiences at Atlassian
- Collaborate with some of the industry's smartest (and nicest) people. You'll work with Engineers, Product Managers, Content Designers, Researchers, Marketing Experts, and Analysts to advocate for the user experience in our products and ship high-quality work

Qualifications:
**Your background**:

- 7+ years of content design experience designing complex or enterprise-level software
- Experience in creating and delivering content strategy org wide which impact multiple delivery teams
- Experience in end-to-end content design outcomes and impactful solutions to challenging problems
- Passion for story-telling, the ability to bring design direction to life with compelling narrative
- Experience balancing customer needs with business goals, market viability, and technical feasibility
- Facilitation and cross-functional collaboration skills: you can demonstrate the ability to integrate the work of multiple teams, solicit and synthesize feedback, and facilitate design discussions that lead company wide outcomes and positively influence future delivery roadmaps.
- Experience in design systems, the ability to identify common content patterns and frameworks required to support a wide array of customer use cases.
- Experience measuring success with qualitative and quantitative methods
- Experience improving process and methodology to increase product value, team velocity and accelerate adoption of new capabilities

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