Change Analyst

4 days ago

Melbourne City Centre, Australia Department of Justice and Community Safety Full time

Fixed term full time role available for 9 months
- Attractive VPS 5 salary between $103,920 - $125,735 plus superannuation

What does the business unit do?
The Department of Justice and Community Safety (the department) delivers a justice and community safety system that works to build a safer, fairer and stronger Victoria.
Data, Digital and Insights (DDI) focuses on meeting the departments data and digital needs by providing responsive and sustainable services focused on supporting departmental outcomes. The specialist groups within DDI consist of Technology Solutions and Evidence and Insights.
Technology Solutions explores and employs modern technology to enable the department's business to function via the use of modern, appropriate platforms, products and services. Evidence and Insights is responsible for providing end-to-end evidence-based policy support to the Department of Justice and Community Safety, and the reporting of data and research to the Victorian public through the Crime Statistics Agency and the National Coronial Information System.
What will the role do?
The primary responsibility of the Change Analyst will be to maximise employee adoption and usage and minimise resistance via an established change management methodology, working to drive faster adoption, higher ultimate utilisation and greater proficiency of the changes that impact employees in the organisation to increase benefit realisation, value creation, return on investment and the achievement of results and outcomes.
This role will include developing an approach to engage with project teams and relevant internal and external stakeholders. It will require the preparation of plans and schedules as well as delivery of communication collateral to support successful project delivery.

**The Change Analyst will**:

- Co-ordinate the implementation of the Super User Plan to enable successful adoption of the new system and ongoing sustainability in the business around knowledge of the change
- Work with the Trainer to ensure training deliverables are on track and meet business requirements and successful delivery of training
- Develop and support implementation of Post Go Live support plan
- Have experience working with a Vendor Trainer and stakeholder groups to co-ordinate training requirements
- Have experience of working with Project team and SME's to conduct detailed impact assessment to identify changes from the project for defined audience segments

There may be a requirement in the future for this role to travel especially to Ballarat where one of our stakeholder group is located to support the training delivery.
What skills should a Change Analyst have?
- Understanding of contemporary Organisational Change Management practice to contribute and follow an Organisation Change Management strategy and consulting model within a complex Information and Communication Technology (ICT) environment.
- Experience in developing a stakeholder matrix, subsequent analysis of stakeholders and a structured approach to engaging with project teams and relevant internal and external stakeholders pertinent to a complex ICT environment.
- Demonstrable experience in developing an organisational change management action plan for all stakeholder groups within an IT project that will help guide and drive faster adoption, higher utilisation and greater proficiency of the changes.
- Demonstrable experience in developing specific stakeholder communications plans and materials suited to specific business or technical audiences, including internal and external stakeholders.
- Experience in delivering engaging project related communications materials.
- Ability to effectively use workplace tools such as Microsoft Word, Excel, PowerPoint, Visio, and Teams.
- Experience in transformation or similar would be advantageous within a Government Department.
- PROSCI qualification or equivalent.
- Demonstrated experience in a similar role.
- Degree qualification in communications, marketing, public relations, or a related discipline.

To learn more about the type of skills you will need to thrive in this role, please read the position description.
What's in it for you?
You will be working for the Department of Justice and Community Safety, which is one arm of the Victorian State Government, a recognised top employer of choice nationally. All our staff work to the vision of a safe, just, innovative and thriving Victoria.
There are many advantages in working for the department, including:

- A fair salary
- enjoy great work conditions and salary sacrificing options.
- Transparent performance framework
- approach your work with confidence in how you're tracking, working to professional development plans agreed on by you and your manager.
- Generous leave entitlements
- provisions for many forms of leave; including personal, parental, carers, study, cultural, compassionate, and sick leave.
- Employee Assistance Program support - you are encouraged to use this short-term, c

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