Night Caretaker

Company Description

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

**Job Description**:
This position allows you to utilize your exceptional customer service skills. You will be responsible for managing caretaking responsibilities throughout the Hotel from 10pm - 6am, for a minimum of 15 hours per week on a rotating roster.

**Key Responsibilities Include**:

- Providing efficient and professional service, ensuring a smooth check in for guests
- Facilitating late arrivals for check in
- Responding and managing emergencies in the building that occur after standard hours
- Responding to noise complaints
- Completing the after-hours call-out log book for all call-outs
- Work in a team environment and pass on all relevant information to the oncoming shift to ensure all matters are dealt with in a professional manner
- General public area cleaning will be required (including vacuuming conference rooms and cleaning toilets).

**Qualifications**:

- Previous experience within a Front Office/ Customer Focused position within a Hotel environment
- Exceptional customer service and communication skills
- Ability to work effectively under pressure
- Excellent problem solving skills
- A high level of self-motivation and confidence
- Professional presentation
- Availability to work 10.00pm - 6.00am on a rotating roster for a minimum of 15 hours per week (including weekends and public holidays).

Additional Information
**Join our positive and vibrant team and be rewarded with these team benefits**:

- A highly competitive hourly rate
- 50% discounts on accommodation across all Minor Hotel brands in AUS and NZ
- Discount when you visit any of our restaurants, cafes, bars and wellness retreats
- Discounts on 530 Minor Hotels and F&B outlets across the globe
- 50% off The Coffee Club VIP membership
- Furniture, Australia Zoo, Medibank insurance discounts
- Promotion opportunities across Minor Hotels globally
- Career development / progression & education assistance
- Additional paid leave including Birthday and Study leave
- Wellbeing programs (Uprise)
- Reward & Recognition programs
- Team member referral program

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture.