Onboarding Specialist

Description

About Us

Through local expertise and global scale, we at  Global Payments  Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500® brand with a worldwide footprint to accelerate our customers' full potential.   

As pioneers within the Australia and New Zealand payments landscape,  Eway  is a leading business-to-business ecommerce provider and  Ezidebit  a digital recurring business-to-consumer payments.

About the Role 

The Onboarding Specialist is critical in the efficient onboarding new customers to our Ezidebit and Eway brands. You will take ownership of the initial phase of the customer journey, providing excellent customer service and ensuring a smooth onboarding experience to promote a positive customer activation and retention. 

Your key responsibilities will include: 

• Guiding customers through the onboarding journey, via phone and email, to increase account activation rates and overcome any roadblocks in the process;
• Set up new merchant accounts for both Eway and Ezidebt brands;
• Accurately complete compliance checks before submitting to the Credit and Risk team;
• Provide ongoing customer support throughout the onboarding process and action any requests from existing merchant accounts.

About You

You are a customer centric, self-starter who thrives in a fast paced, process driven environment. You manage your time well and can think outside the box to overcome challenges, while maintaining a positive customer journey experience. 

You’ll also bring:

• Experience in a highly compliant, service delivery environment;
• Excellent verbal and written communication skills; 
• Presentation and negotiation experience in a customer facing environment;
• High attention to detail and problem solving skills;
• Ability to build and maintain interpersonal relationships with both internal and external stakeholders;
• A strong commitment to achievement and delivery in a consistently developing environment.

Our Benefits

We want you to be you At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a  flexible working  rhythm blending in-office and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of  wellbeing resources  we offer, use your breaks and your leave including  Birthday Leave.

We provide a first class  employee assistance program  that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer  12 weeks paid parental leave  for either parent as well as two weeks paid secondary carer’s leave.

Celebrating together is a big part of our culture and we regularly gather for  Extravaganza and Team Appreciation Days , plus fun activities brought to you by our social committees.

We like to shout at each other, not literally but via  Reward and Recognition Programs  such as Shout Outs – recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two  Days of Service  each year to volunteer in a cause that matters most to them.

Other benefits available include  salary sacrifice ,  study leave  and an  Employee Stock Purchase Plan .

Ready to Apply?

If this role sounds right for you we invite you to apply by clicking the Apply button. 

Please note you will be redirected to a Global Payments career page to submit your application. 

  All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.

#LI-HYBRID