Design Studio Team Leader

1 week ago

Norwest Business Park, Australia NEX Building Group Full time

The Studio Team Leader reports to the Studio Manager and is part of the MyChoice interior design team. In this highly rewarding role, your focus will be to provide our interior design team with mentoring and support and our valued clients with a comprehensive understanding of the interior and external products available within our product range at the very critical selections stage. More specifically, your responsibilities will include:

- Ensuring team members have the knowledge and capabilities to perform their roles effectively
- Provide ongoing coaching to enable our interior designers to achieve their goals and objectives
- Implement system and process changes to ensure increased accuracy, efficiency and service
- Ensure workflow and customer processes run smoothly and any inefficiencies are resolved to ensure mutual benefit and satisfaction
- Address any obstacles or bottlenecks that may impact achieving milestones and customer expectations
- Work closely with the team to ensure a culture of excellence in customer service and the MJH core pillars are understood and are embedded within the team
- Advocate the brand and continuously look for ways to delight customers
- Develop and facilitate training to upskill the team in all aspects of customer service and technical knowledge relevant to their roles

To be successful in this highly rewarding role you will demonstrate alignment to the purpose and core values of MJH and NXT Group along with:

- The ability to mentor and coach the design team to create a culture of high performance
- Strong account management skills and the ability to frequently adapt to the scope of work in a fast-paced environment
- Qualifications including a Diploma in Design and Decoration and/or other relevant tertiary qualifications in business and leadership
- Residential building industry experience
- Some knowledge of residential floor plans, housing contracts as well as knowledge of the electrical side of building a new home
- Be highly organised and able to prioritise and multi-task and delegate tasks
- Resilience and perseverance and the ability to adapt to change
- Proven commitment to cross functional collaboration

A McDonald Jones Homes My Choice Design Studio is a welcoming, modern, and engaging space. Our customer focussed interior design teams support our valued customers at the critical colour and product selection stage of the building process. Their aim is to provide an unbeatable level of customer support so customers can confidently create a home that reflects their individual taste and style. There are eight beautifully appointed My Choice Design Studios located throughout Australia.

We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1000 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home building group.

**Our commitment**

We believe that our employee community is a key strength of our organisation and we aim to attract the best talent to achieve our strategic goal of being Australia’s number one leading home building group and Employer of Choice in our sector. Our leaders create inclusive teams and value the individual contributions of our employees. We value safety and integrity, and we lead the way in innovation and building better.

**Interested?

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