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Coordinator - Frontline Customer Service

4 weeks ago

Mount Annan, Australia YMCA NSW Full time

**Date**:22 Aug 2023

**Location**: Mount Annan, AU

**Company**:YMCA NSW
- **Full-time position with flexible working hours**:

- **Energetic and fast-paced working environment**:

- **Great benefits Free gym membership and ongoing training**

The rare opportunity has opened for an experienced and energetic Frontline Coordinator to join the team at The Y Mount Annan Leisure Centre.

**About the role**

The Frontline Coordinator is responsible for providing leadership, developing procedures and demonstrating a strong culture of excellent sales and customer service. This position incorporates a heavy sales element, which involves the development and implementation of sales processes to assist the Management Team to reach centre income targets. The role will also be responsible for managing our birthday parties including bookings and rosters.

The Frontline Coordinator oversees teams comprised of Customer Service Officers, and Crèche Assistants. The Frontline Coordinator will oversee around 20 employees

**The role is part of the senior management team with key accountabilities including**:

- Providing excellent customer service to all members and guests
- Meet monthly sales targets and associated KPI's
- Directing staffing requirements, plan and assign work, and assist in the establishment of performance and development goals for team members
- Responsibility for handling and resolving any patrons feedback promptly
- Undertake recruitment, induction and staff training as required
- Promote teamwork and quality service through regular and daily communication and coordination with other departments

The successful applicant will be required to work a flexible 38 hour a week roster from 9:00AM - 7:00PM, Monday to Friday, including occasional weekend work based on business needs.

**To be successful in this role, you will have**:

- Complete knowledge and understanding of reception, sales and customer service
- The ability to deal with a potentially busy and demanding environment
- Excellent interpersonal skills
- Computer skills and experience with Microsoft Word and Excel
- Current First Aid and CPR
- Working with Children Check
- Previous experience in a similar role

**Recreation**

Our Recreation Team is a close-knit community of energetic people-people, with a passion for staying active and helping others. From our Duty Managers and Customer Service Officers, to our Instructors and Coordinators, the team are responsible for transforming our 24 Recreation Centres into warm, inclusive and safe spaces - providing access to health, fitness and recreation opportunities for those who need it most. As part of The Y family, you’ll be responsible for the care and wellbeing of vulnerable and underprivileged young people, always acting with integrity and respect to provide fun and meaningful experiences, safely. We’ll reward you with perks like flexible hours and free facility membership, and support you to build valuable people, leadership and life skills - all while you make a difference to your community.

**Who What Y?**

The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact and empowering young people. We operate 24 recreation centres, 53 out-of-school-hours care services, and two camping locations which employ 1,500 staff across NSW - and fund our diverse range of enriching community programs.

We believe in building a diverse, inclusive workforce that reflects the communities we serve. We encourage people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities and cultures, including people of Aboriginal and Torres Strait Islander heritage, to apply.

**Commitment to Safeguarding

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